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2023-12-21Chief Ombudsman publishes extreme weather insights and observations report
On 13 December 2023, the National Ombudsman of New Zealand, Peter Boshier, published an ‘insights and observations’ report following his visits to regions and communities worst affected by the series of extreme weather events that ravaged the North Island at the start of the year.
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2023-12-07
Tranquilisers instead of individual support: even such cases are encountered during the Defender’s visits to residential facilities for people with disabilities
The stories of two men with mental disabilities, recorded by employees of the Defender’s Office during their visits, illustrate a phenomenon, which has mostly been overlooked so far: some people with mental disabilities, especially those with challenging behaviour, receive high doses of tranquilisers. According to the Deputy Defender, this practice has to change. Behaviour is often the only possible form of communication for people who cannot otherwise make contact with others. It is therefore necessary that the latter understand the unmet needs behind the patient’s challenging behaviour and be able to respond accordingly. Tranquillisers must not be the first, let alone the only and permanent “solution”.
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2026-03-06Tax Ombudsman - Quarterly newsletter - March 2026 - EN
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2022-12-15
New mobile outreach program serves people in villages
The Office of the Ombudsman of Tonga introduced a new initiative to better facilitate easier public access to the services of the Ombudsman. Six mobile outreach programs (MOPs) covered the smaller villages of Tongatapu not commonly present in previous district outreaches.
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2023-11-10
Western Australian Ombudsman tables FDV suicide implementation report
On 9 November 2023, the Western Australian Ombudsman, Chris Field PSM, tabled in Parliament a report on giving effect to the recommendations arising from the Investigation into family and domestic violence and suicide.
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2023-08-28
In Sickness and In Debt Investigation into the administration by the Health Service Executive of schemes that fund necessary medical treatment in the EU/EEA or UK(2023)
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2023-11-10
Peer review of the Local Government and Social Care Ombudsman was held in Coventry
A peer review of the Local Government and Social Care Ombudsman (UK) was held in Coventry (UK), in November 2023, by a specially designated panel led by the Ombudsman of Greece and IOI Regional President (Europe) Andreas Pottakis. Former Ombudsman of Ireland and former President of the IOI, Peter Tyndall, Professor of socio-legal studies at the University of Glasgow, Chris Gill, and Kersten England, former Chief Executive of Bradford City Council and of York City Council, were the other three members of the peer review panel.
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2023-09-07
Austrian Ombudsman Board - Annual Report 2022 - EN
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2023-11-30
NIPSO - Report - Investigation of a complaint against Belfast Health and Social Care Trust - EN
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2023-08-28
Austria - Annual Report 2022 - EN
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2023-10-20
The Austrian Ombudsman Board participates in the “UN Conference on Human Rights in Vienna 1993 – Strengthening Imperatives 30 Years After”
From 27 – 29 September 2023, the “UN World Conference on Human Rights in Vienna 1993 – Strengthening Imperatives 30 Years After”, organised by the University of Vienna and the Ludwig Boltzmann Institute of Fundamental and Human Rights, took place in Vienna. The Austrian Ombudsman Board (AOB), the Public Protector of the Republic of South Africa and the Ombudswoman of the Republic of Croatia were among the many speakers who came together to reiterate the three imperatives of the Vienna Conference 1993: universality, guarantees and democratisation.
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2023-11-15
Victorian Ombudsman - Councils and complaints: Glen Eira City Council’s approach to contractor work - EN
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2023-11-15
SPSO Strategic Plan 2020-2024
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2023-11-15
SPSO Strategic Plan 2020-2024
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2023-11-15
Investigation into the Registry of Births, Deaths and Marriages' handling of a complaint
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2023-11-15
USOA Conference: Speaker solicitation - guidelines and instructions
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2023-11-15
USOA 41st Annual Conference - Fee and Registration Information
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2023-11-15
USOA 2018 Conference and Registration Information
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2023-11-10
Ombudsman Western Australia - FDV Suicide Implementation Report - EN
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2023-11-10
NIPSO - Overview Report - Strengthening Our Roots - Tree Protection in the Planning System - EN