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2023-02-16Issue 6 – Dealing with challenging behavior (April 2021)
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2018-11-13Our value for money: an independent review
Earlier this year the Parliamentary and Health Service Ombudsman (PHSO) commissioned an independent panel to carry out a peer review assessment of its value for money, led by Peter Tyndall, Ombudsman for the Republic of Ireland and President of the International Ombudsman Institute. The panel has now published their report, which concluded that following the PHSO’s organisational reforms and the service it offers beyond investigating complaints, the Office offers good value for money for taxpayers.
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2023-02-14
The Ombudsman's Office of the Republic of Latvia - January 2023 News Summary - EN
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2023-02-09
Alberta Ombudsman - Annual Report 2021/2022 - EN
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2023-02-09
Local Government and Social Care Ombudsman - Guide on Good Record Keeping (February 2023)
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2023-02-03
Ombudsman welcomes Commission’s constructive response to GDPR inquiry findings
The European Commission will strengthen its monitoring of the implementation of the EU’s data protection law. This comes after the Irish Council for Civil Liberties complained that the Commission was not collecting sufficient information to be able to properly assess the implementation of the General Data Protection Regulation (GDPR) in Ireland.
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2023-02-03
“The effect of communication and disinformation during the COVID-19 pandemic”; Policy Department for Economic, Scientific and Quality of Life Policies Directorate-General for Internal Policies; Authors: Cécile JACOB, Pierre HAUSEMER, Adam ZAGONI-BOGSCH, A
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2023-02-03
Biography Mr. Virgílio da Silva Guterres
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2023-01-23
A/RES/77/224 – The role of Ombudsman and mediator institutions in the promotion and protection of human rights, good governance and the rule of law (resolution adopted on 15 December 2022)
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2023-01-18
The Pact against school segregation has reduced one fourth of education inequalities
The seventh meeting of the Monitoring Committee of the Pact against school segregation, promoted by the Catalan Ombudsman and the Department of Education, was held on 10 January 2023. In the course of this meeting, the Progress report on the deployment of Decree 11/2021 was presented.
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2023-01-18
The Ombudsman’s Office of the Republic of Latvia - December 2022 News Summary - EN
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2018-09-05
Commission should develop new procedure for appointing its Secretary-General
Following an investigation into two complaints, the European Ombudsman, Emily O'Reilly, has found four instances of maladministration in the appointment of the European Commission’s Secretary-General in February 2018. The maladministration arose due to the Commission not following the relevant rules correctly either in letter or in spirit.
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2012-04-04
Belgium Ombudswoman City of Ghent - Jaarverslag 2009 Part II NL
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2023-01-02
Webinar on "Mediation / Alternative Dispute resolution"
You are cordially invited to a Webinar under the theme “Mediation / Alternative Dispute resolution”, which will be organized by the African Ombudsman Research Centre (AORC) in collaboration with the IOI on 17 January 2023. Save the date and register in advance to secure your place.
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2023-01-02
AORC/IOI Webinar - Mediation / Alternative Dispute Resolution - Invitation & Speaker Information
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2018-08-03
Obituary: Charles Norman Geschke - Victorian Ombudsman
Passed away in Melbourne on 23 July 2018, aged 94. Norman was Victoria’s second Ombudsman, following a distinguished career with the RAAF and six years as Victoria’s first Director of Consumer Affairs. We all strive to make a difference in life, but not too many people can look back on a life quite so well-lived, who helped so many thousands of people, as Charles Norman Geschke, popularly known as Norm.
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2018-07-27
Northern Ireland Public Services Ombudsman Quarterly Bulletin 2018
Northern Ireland Public Services Ombudsman, Marie Anderson, publishes her second Quarterly Bulletin. This includes reports on complaints about the treatment provided by a GP to a patient with breast cancer, the way a Council dealt with a planning application for a wind turbine, and the care and treatment of patients within two Health Trusts. This edition of the Bulletin also provides a further update on the important work within her Office to prepare for the first ‘own initiative’ investigations and their ongoing research project to explore issues in public sector complaints handling.
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2022-12-21
Thai Ombudsman successfully hosted the Southeast Asian Ombudsman Forum (SEAOF) Meeting 2022
The Chief Ombudsman of Thailand, Mr. Somsak Suwansujarit, along with the Thai Ombudsmen, hosted the first occasion of the Southeast Asian Ombudsman Forum Meeting (SEAOF Meeting) from 31st October – 2nd November 2022.
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2022-12-21
Rules of the European Region of the IOI (7 December 2022)
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2022-12-21
Ombudsman Newsletter October-December 2022