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2013-08-0613th AOA Conference - Conference Guide
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2013-08-05Ombudsman releases Annual Report 2012-2013
The Office of The Ombudsman of Hong Kong has lately released the Annual Report for the period 1 April 2012 to 31 March 2013. During the year, it received 5,501 complaints, 9.4% higher than last year’s.
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2013-08-02
Ontario Ombudsman assesses police de-escalation guidelines
Ontario Ombudsman André Marin has directed his staff to conduct a case assessment to determine whether or not an investigation is warranted in the wake of a recent Toronto Police shooting.
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2013-08-02
News Release: City of Toronto Ombudsman Breaks New Ground
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2013-08-02
Federal Tax Ombudsman Chaudhry - Profile
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2013-08-02
Federal Tax Ombudsman Chaudhry - Profile
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2013-07-31
Scottish Ombudsman publishes Annual Report 2012/2013
On 26 July 2013, the Scottish Public Services Ombudsman (SPSO) laid its 2012/2013 public report before the Scottish Parliament. Despite increasing numbers of complaints and significant cuts in resourcing, the office’s productivity also rose and the SPSO dealt with 9% more complaints than in the previous year.
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2013-07-31
QMU research report on ombudsmen schemes in the UK
The Edinburgh-based Queen Margaret University, which has an excellent reputation as a centre for ombudsman and complaint handling practice, published a research report on the future of ombudsmen schemes in the United Kingdom.
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2013-07-30
Le Médiateur a demandé l’égalité de traitement de l’âge de départ à la retraite
Le Médiateur a demandé l’égalité de traitement de l’âge de départ à la retraite des femmes et des hommes à 60 ans traivallant dans le secteur privé. L’âge de départ à la retraite des femmes était de 55 ans, et 60 ans pour les hommes.
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2013-07-29
New acting President at the JOB
As of mid-June, 2013, the term-of-office of His Excellency Abdelilah Al Kurdi, President of the Ombudsman Bureau, has ended. The Acting President currently for the Jordanian Ombudsman Bureau is His Excellency Mr. Ala’eddin Armouti.
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2013-07-29
Ombudsman published Annual Report 2012 in English
The Protector of Citizens of the Republic of Serbia published its Annual Report 2012 in English. In total, in 2012 the Protector of Citizens acted upon 4.474 complaints, constituting a significant increase compared to 2011.
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2013-07-26
EU court deals with Slovak benefits issue also on the initiative of the Czech ombudsman
The European Court of Justice in Luxembourg has started dealing with the issue of long-time care benefits that Slovakia is not paying to its citizens living in the Czech Republic, on the initiative of Czech ombudsman Pavel Varvarovsky.
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2013-07-23
CV Federal Tax Ombudsman Abdul Rauf Chaudhry
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2013-07-23
Information summary of draft legislation on complaints and announcements of general interest
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2013-07-19
Teenager was a victim of crime twice after Youth Offending Team failed to follow Victims' Code
A young man became a victim twice ― of the crime committed against him and also of the service he received from the Youth Offending Team and the Trafford Metropolitan Borough Council. Both failed to handle the case properly.
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2013-07-17
Local Government Ombudsman published annual report
The Local Government Ombudsman (LGO) has published its annual report and accounts for 2012- 2013. In a year of unprecedented change, the focus has been to raise standards within the LGO and of the complaints system and public services.
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2013-07-17
L’Ombudsman de l’Ontario exhorte la Province à finir le « travail inachevé »
L’Ombudsman de l’Ontario, André Marin, a exhorté aujourd’hui le gouvernement provincial à mieux tirer parti des services « multifonctions » de son Bureau dans les secteurs échappant encore à sa surveillance et à terminer le « travail inachevé » à la suite de ses enquêtes précédentes.
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2013-07-17
Communiqué de presse: Rapport annuel 2012-2013
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2013-07-17
Namibia - Annual Report 2011 EN
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2013-07-17
Namibia - Annual Report 2009 EN