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2014-12-01Australia and New Zealand publish guidelines for complaint management
A joint Australia/New Zealand Standard, AS/NZS 10002:2014 Guidelines for complainant management in organizations, was published on 29 October 2014 to provide general guidance on the objectives and design of an effective complaints handling system, for both public and private sector organisations.
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2014-11-28
Does open government need accountability institutions?
Accountability Institutions – such as Information Commissions, Ombudsman and Supreme Audit Institutions – play a fundamental role in advancing government openness. Initiatives such as the Open Government Partnership should deepen engagement with them.
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2014-11-27Parliamentary and Health Service Ombudsman - Special Report - Complaints about acute trusts - 2013/2014 - EN
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2014-11-26
Tri-lingual seminar on the role of Ombudsman in Providing Administrative Justice to the People of Sindh
Awareness about the role of Ombudsman among the people, specially the people of far-flung rural areas is of paramount importance as it facilitates the expeditious and inexpensive justice at grass root level.
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2014-11-25
Network of Information Commissioners publishes international exchange survey 2014
The latest International Survey of Information Commissioners, conducted by the Centre for Freedom of Information, has been published including responses provided by 53 Commissioners/Ombudsman in 33 countries.
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2014-11-25
International Survey of Information Commissioners (Nov 2014) - EN
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2014-11-20
Parliamentary Ombudsman publishes Annual Report 2013
The Danish Parliamentary Ombudsman, Mr. Jørgen Steen Sørensen, published the institution's Annual Report 2013.
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2014-11-20
25e anniversaire de la Convention relative aux droits de l’enfant
Le Conseil d’administration de l’Association des Ombudsmans et Médiateurs de la Francophonie (AOMF) a adopté, lors de sa réunion de Sofia le 8 octobre dernier, une déclaration sur les droits de l’enfant.
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2014-11-19
Provincial Ombudsman Balochistan - Annual Report 2013 - EN
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2014-11-19
Provincial Ombudsman Balochistan - Annual Report 2012 - EN
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2014-11-19
Provincial Ombudsman Balochistan: CV Ombudsman Wasay Tareen
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2014-11-13
Croatia - Universal Period Review on Human Rights EN
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2014-11-13
Human Rights Centre - Annual Report - 2012 - EN
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2014-11-11
Ombudsman orders municipal administration Kandiaro to construct safe and hygienic drainage facility.
A complainant approached the Provincial Ombudsman Sindh, Mr. Asad Ashraf Malik, requesting for closure of open cesspit which posed serious threat to his katcha house and endangered the lives of children.
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2014-11-11
Forty out of one hundred are well grounded – The Ombudsman on handling public interest disclosures
A new regulation is aimed at supporting whistle‑blowers, protecting and, if requested, confidentially handling and ensuring the safety of their personal data.
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2014-11-11
Promotion of a guide in Macedonian language for the Articles 5 and 10 of the European Convention on Human Rights
The right to personal liberty and security from one side and the freedom of expression on another, represent a pre-condition for exercising many other rights, but also a pre-condition for a functional democracy.
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2014-11-11
Veterans Ombudsman tables Annual Report 2014
The 2012-2014 Annual Report of the Veterans Ombudsman tabled in the House of Commons yesterday reflects an action-packed year.
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2014-11-11
Commonwealth Ombudsman releases report on government complaint handling
Government agencies are more focused on resolving complaints and meeting customer expectations than they were 20 years ago, but they still need to improve.
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2014-11-07
La Defensora del Pueblo celebra la acogida de Ceuta a refugiados sirios
La Defensora del Pueblo, Soledad Becerril, celebra que la Ciudad Autónoma de Ceuta haya acogido de forma humanitaria y solidaria a familias sirias que han huido de la guerra.
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2014-11-07
Arlene Brock to present next PHRGE Regional Faculty Colloquium at NUSL
Ms. Arlene Brock, former Ombudsman of Bermuda, Honorary Life Member of the IOI and current Fulbright Scholar at the Northeastern University School of Law (NUSL) will present the next Program on Human Rights in the Global Economy (PHRGE) Regional Faculty Colloquium on Thursday, 13 November 2014 at NUSL, Boston, Massachusetts.