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2023-08-25Reunión con el enfoque de infancia y adolescencia
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2023-08-24
International Conference Rome 2023
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2023-05-25Complaint handling casebook: Resolving issues
In her latest report Complaint handling casebook: Resolving issues informally, Victorian Ombudsman Deborah Glass describes how her office resolves complaints and works constructively with agencies and public bodies to fix problems and improve public administration.
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2023-05-25
La síndica participó en el III Congreso de Familia, Infancia y Capacidad
La síndica de greuges, Esther Giménez-Salinas, ha participado en el III Congreso de Familia, Infancia y Capacidad, organizado por los colegios de abogados de Málaga, Barcelona y Antequera y por la Plataforma Familia&Derecho. Se han tratado temas como el acoso en las redes sociales y el sistema de protección de menores, entre otros.
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2023-05-25
Taxpayers’ Ombudsperson to monitor and examine issues related to CRA communications about the collection of COVID-related benefit overpayments
On 4 May 2023, the Taxpayers' Ombudsperson, Mr. François Boileau, announced his intention to closely monitor complaints received at his office concerning individuals who have already paid back COVID-related benefit overpayments to the Government of Canada yet are still receiving collection letters from the Canada Revenue Agency (CRA).
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2023-05-24
La Defensoría del Pueblo invita al Primer Congreso Argentino de Justicia y Prácticas Restaurativas
El encuentro, que se desarrollará entre el 8 y el 10 de junio 2023 en los municipios bonaerenses de Ezeiza y Avellaneda, busca constituir un espacio de referencia para el análisis y la promoción de políticas, saberes y metodologías sobre la justicia y las prácticas restaurativas.
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2023-05-24
PCC makes case for inmates in correctional centres
In his opening remark at a town hall meeting on systemic and proactive investigation into welfare of inmates in the correctional centres in Nigeria at Owerri, Imo State at 10 May 2023, the Honourable Chief Commissioner, Public Complaints Commission, Hon. Abimbola Ayo-Yusuf, stressed the need for the Government to create and maintain a conducive environment for said inmates.
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2023-07-07
es lei complementar n 80
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2022-12-01
BC Ombudsperson - Misfire: The 2012 Minstry of Health Employment Terminations and Related Matters - Final Assessment of Implementation and Recommendations (Nov. 2022)
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2023-05-17
IOI 13th World Conference title and logo
During the IOI World Board meeting in Vienna last week, the National Ombudsman of the Netherlands, Reinier van Zutphen, presented to the board the title and logo of the world conference that will be held in The Hague, The Netherlands in May 2024. He also announced the launch of the conference web page.
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2023-05-17
The Commissioner for Human Rights publishes report “Human rights by design - future-proofing human rights protection in the era of AI”
On 9 May 2023, the Commissioner for Human Rights published her report and recommendations “Human rights by design - future-proofing human rights protection in the era of AI”. She highlights 3 major obstacles and 3 priority areas of actions to ensure human rights are safeguarded in the design, development and deployment of AI. She also emphasises the key role National Human Rights Structures, including Ombudsman institutions, play in monitoring and supervising human rights in AI systems.
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2023-05-17
Toronto’s Ombudsman sees record increase in complaints
Toronto’s Ombudsman says the City clearly has more work to do to ensure it serves people fairly. In his 2022 Annual Report released on 25 April 2023, Kwame Addo cites the record increase in complaints to his office, noting that "whether it was through unclear communication, inaccessible services, or inconsistent decision making, the City was not always putting the public first.”
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2023-08-10
El embalse Cerro Alarcon Navalagamella
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2023-08-10
La médiatrice en visite de courtoisie
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2023-05-12
Commonwealth and ACT Ombudsman published paper on multi-agency service delivery and hosts its annual Complaint Handling Forum
In April 2023, the Office of the Commonwealth Ombudsman published an Insights paper on multi-agency service delivery, to provide specifics on complaint handling, communication and responding when things go wrong. In June 2023, the Office will hold its annual Complaint Handling Forum.
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2023-05-12
Gabriel Savino expuso en un Foro sobre Inteligencia Artificial en Colombia
El defensor del Pueblo a cargo Gabriel Savino participó, de manera virtual desde la sede de Austria del Instituto Internacional del Ombudsman (IIO), del segundo foro regional sobre protección en ambientes digitales y libertad de expresión, denominado Inteligencia Artificial, Derechos Humanos, Libertad de Expresión e Influencers que se realizó el pasado martes en la Universidad Santo Tomás de Bogotá y fue organizado por la Defensoría del Pueblo de Colombia.
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2023-05-10
The Ombudsman signs MoU with Voice of Accountability
The Ombudsman of the Republic of Malawi, Grace Malera, on Thursday, May 4 2023, signed a Memorandum of Understanding (MoU) with the Voice of Accountability project for a production of radio and television programs called Kulondoloza.
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2023-05-10
CY finds systemic problems when investigating cases involving corporal punishment and gender equality among school teachers
Through the investigation of cases involving corporal punishment and gender equality among school teachers, as well as following up on investigation reports and corrective cases, the Control Yuan has found that there are still two systemic issues that require improvement in the current practical operation of the school faculty evaluation committees.
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2023-05-10
Nombrados los doce miembros del Consejo Asesor para la Prevención de la Tortura
El 3 de mayo 2023 el Parlamento de Cataluña designó a los doce miembros que formarán parte del Consejo Asesor del Mecanismo Catalán para la Prevención de la Tortura (MCPT) durante los próximos seis años.
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2023-06-22
NIPSO publishes report on communications with patients on healthcare waiting lists
An Northern Ireland Public Service Ombudsman report, released on 15 June 2023, has found that the significant and repeated failures to properly update patients on healthcare waiting lists in Northern Ireland amounted to ‘systemic maladministration’, and in many cases had a detrimental impact on the health and wellbeing of those waiting.
