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2025-06-26CROA - Notez la date – Assurer l’exécution effective – 15 juillet 2025 - FR
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2025-06-26
Control Yuan - 2024 Annual Report - EN
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2025-06-26
Control Yuan -2024 Annual Report
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2025-06-12Ombudsman probes Hospital Authority’s assistive device loan service
On 10 June 2025, the Ombudsman, Mr Jack Chan, announced the launch of a full investigation into the procedures and mechanisms currently employed by the Hospital Authority in providing an assistive device loan service to the public.
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2025-05-02
David Baele appointed as new President of Ombudsman.be
The Board of Directors of Ombudsman.be has appointed Federal Ombudsman David Baele as the new President of the Belgian Network of Ombudsmen. He succeeds Marc Bertrand. The network will continue to strengthen cooperation and make ombudsman services even more accessible to citizens and businesses, helping them more easily to find the right ombudsman when facing issues with public services or companies.
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2025-06-12
Thailand Marks 25th Anniversary of Ombudsman Institution with National and International Seminar
To commemorate the 25th Anniversary of its establishment, the Office of the Ombudsman of Thailand hosted a seminar from 24–25 April 2025 at the Centara Life Government Complex Hotel and Convention Centre in Bangkok. The event reaffirmed the Ombudsman’s commitment to a proactive, people-centered approach and brought together stakeholders from government, civil society, and international organizations. To commemorate this milestone, the Office of the Ombudsman of Thailand published a special 25th Anniversary commemorative volume, featuring congratulatory messages and insightful contributions on successful stories from leading Ombudsman institutions across the globe. This publication, supported by the IOI Regional Subsidy Programme 2024/2025, reflects the shared commitment to the values of good governance as well as rights and liberties protection.
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2025-06-12
BC Ombudsperson Jay Chalke Announces Departure After 10 Years of Service
After a decade as British Columbia’s Ombudsperson, Jay Chalke has announced his decision to step down from his role in early 2026. Chalke, the longest-serving Ombudsperson in the province’s history, has been a steadfast advocate for fairness and accountability in public administration.
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2025-06-20
Ombudsman of Montreal - Annual Report - 2024 - EN
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2025-06-06
Updated versions of Best Practice Papers now available
The IOI introduced a publication series of Best Practice Papers (BPPs) with a view to providing guidance material for strong and independent Ombudsman institutions. Revised versions of two papers of this publication series, namely the BPP on ‘Developing and Reforming Ombudsman Institutions’ and the BPP on ‘Dealing with challenging behaviour’ are now available on the IOI Website.
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2025-03-28
Rapport annuel d’activité 2024 : la Défenseure des droits appelle à un sursaut collectif face aux ruptures de droits
Les 140 996 réclamations et demandes d’informations et orientations reçues par l’institution et les travaux réalisés au cours de l’année 2024 traduisent, une nouvelle fois, une augmentation des atteintes aux droits en France. Alors que les discriminations augmentent, l’ampleur du taux de non-recours témoigne d’un renoncement face à la promesse républicaine d’égalité. C’est pourquoi la Défenseure des droits appelle à un sursaut collectif pour prévenir et lutter contre les discriminations.
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2025-06-06
Ombudsman concludes Round Table Conference on the Impact of AI in the Labour Market
The Parliamentary Ombudsman, Judge Joseph Zammit McKeon, delivered the concluding remarks at the round table conference “The Ripple Effect of AI in the Labour Market” held in Valletta. The event was organised by the Malta Chamber of Commerce, the General Workers Union, and the Malta Business Bureau as part of the EU-funded TransFormWork II project, which aims to promote a just transition toward the work of the future through better and more effective regulation of artificial intelligence.
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2025-06-16
AORC - Webinar - Presentation - Enhancing Citizen Engagement - IOI Best Practice Paper Outreach - Netherlands - EN
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2025-03-21
The President of the Czech Republic confirmed the creation of the Children's Ombudsman with his signature
The Czech President sealed the amendment of the Ombudsman Act with his signature. The law will enter into force on 1 July 2025. Thus, the institution of the Children's Ombudsman will be created on that date. Until the election of its representative, the duties will be carried out by the Deputy Ombudsman, Vít Alexander Schorm. The amendment also extends the ombudsman's mandate to include a so-called "National Human Rights Institution" whose aim is to protect and promote human rights in the Czech Republic.
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2025-05-30
Ombudsman probes enhanced management of countryside ancillary tourist facilities to pursue “tourism is everywhere”
The Ombudsman, Mr Jack Chan, on 29 May 2025 announced the launch of a direct investigation operation to examine the Hong Kong Special Administrative Region Government’s management of countryside ancillary tourist facilities to align with its efforts to develop green tourism and the pursuit of the ideas of “tourism is everywhere” and “sightseeing all over Hong Kong”.
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2025-05-29
NHRIs reveal key developments and challenges impacting rule of law across the European Union
For the sixth consecutive year, National Human Rights Institutions (NHRIs) in the European Union (EU) have provided insights into their national rule of law landscapes. Overall, these show negative trends in areas such as the enabling space for NHRIs, civil society space and human rights defenders, access to justice, and media freedom. Despite the concerning picture, NHRIs continue working to counter these challenges and some progress is evident. Building on this, they recommend how policymakers can strengthen the rule of law across the EU.
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2025-06-12
Ombudsman Thailand - 25th anniversary - Commemorative book - EN
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2025-05-23
Board of Directors holds annual meeting in Rabat
The IOI Board of Directors held its annual meeting from 11 – 15 May 2025 in Rabat (Morocco). The IOI expresses its gratitude to the host of this meeting, the office of the Mediator of the Kingdom of Morocco, for providing the perfect setting for three days of fruitful discussions and collegial and productive meetings.
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2025-04-04
Re-watch the webinar on “Children's Ombudsman: Safeguarding Children's Rights”
On 25 March 2025 the African Ombudsman Research Centre (AORC), in collaboration with the IOI, held a webinar to discuss the critical role of children's Ombudsman offices in promoting and safeguarding the rights of the most vulnerable. In case you missed the live session, or wish to revisit its insights, you can access the recording of this webinar on YouTube.
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2025-05-16
Celebration of the 20th anniversary of the election of the first Ombudsman in Angola
On April 22 and 23, 2025, the Central Ceremony and the International Conference marking the celebration of the 20th anniversary of the election of the first Ombudsman of the Republic of Angola took place at the Auditorium of the Palace of Justice in Luanda, under the theme: “Ombudsman: 20 Years Serving Citizens and the Democratic Rule of Law”, as part of the celebrations of the 50th Anniversary of National Independence. The main objective was to commemorate both the 50th anniversary of Angola’s Independence and the 20th anniversary of the election of the first Ombudsman, and to reflect on the role of the Ombudsman in a democratic state through experience-sharing with national and international public and private entities.
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2025-05-09
Ombudsman Interviewed on "That OA Thing" Podcast
The Ombudsman Association's Podcast, "That OA Thing" recently interviewed Ombudsman Ger Deering for its most recent episode. Hosted by OA Chief Executive Donal Galligan, the podcast focuses on the role of the Ombudsman.