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2023-05-25Taxpayers’ Ombudsperson to monitor and examine issues related to CRA communications about the collection of COVID-related benefit overpayments
On 4 May 2023, the Taxpayers' Ombudsperson, Mr. François Boileau, announced his intention to closely monitor complaints received at his office concerning individuals who have already paid back COVID-related benefit overpayments to the Government of Canada yet are still receiving collection letters from the Canada Revenue Agency (CRA).
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2023-03-09
CY Urges District Offices in Indigenous Areas to Address Financial Neglect of Facilities
To fundamentally improve procurement cases, which have repeatedly involved illegal acts or derelictions of duty by personnel, and the operation of district offices in indigenous areas, the Control Yuan members have formed a special task group to conduct a comprehensive investigation and analysis of systemic issues.
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2023-11-0732. Working Session G: David Rutherford – The IASC Operational Guidelines and other tools and learnings that can assist Ombudsman to respond constructively to a natural disaster
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2026-03-13
Public Services Ombudsman for Wales publishes follow-up report on support for unpaid carers
On 4 March 2026, the Office of the Public Services Ombudsman for Wales published ‘Are we caring for our carers? Revisited’, a follow-up to their 2024 Own Initiative investigation into how Welsh local authorities identify, assess and support unpaid carers. The original investigation examined whether 4 local authorities were meeting their statutory duties under the Social Services and Well-being (Wales) Act 2014. While examples of good practice were identified, it was found that only a small proportion of carers received assessments of their needs, and many were unaware of their rights or the support available.
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2023-11-15
Victorian Ombudsman - Councils and complaints: Glen Eira City Council’s approach to contractor work - EN
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2024-06-13
Ombudsman hands over the Annual reports of the Ombudsman and NPM to the Speaker of the National Assembly
On 6 June 2024, Human Rights Ombudsman Peter Svetina handed over the 29th regular Annual Report of the Human Rights Ombudsman and the 16th report of the National Preventive Mechanism for 2023 to the Speaker of the National Assembly of the Republic of Slovenia, Urška Klakočar Zupančič, MA, after he had forwarded it to the National Assembly one day prior in accordance with Article 5 of the Human Rights Ombudsman Act. After the meeting, the Ombudsman and the Speaker of the DZ made a public statement.
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2024-06-13
Public Protector releases a report on the investigations into administrative deficiencies relating to the processing of GBV related matters
On 4 June 2024, the Office of the Public Protector released a report on the investigations into administrative deficiencies relating to the processing of gender-based violence (GBV) related matters within the South African criminal justice system. The investigation emanates from the administrative challenges faced by the public, particularly women and children, in the South African criminal justice system identified by the Public Protector.
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2023-07-20
BC Ombudsperson releases 2023 report “Time to Right the Wrong”
The Ombudsperson of British Colombia (BC) released its report on 18 July 2023. It addresses the recent complaints to the Ombudsperson from surviving members of the Doukhobor community, who were apprehended, institutionalized and maltreated as children in the 1950s. The report draws on information from a 1999 BC Ombudsman investigation and report, renewing the call for both an apology and compensation.
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2023-07-27
Ombudsman Punjab resolves to address grievances of the business community
Ombudsman Punjab Major Azam Suleman Khan (Retd.) visited the Lahore Chamber of Commerce & Industry (LCCI) at the invitation of its President, Kashif Anwar, and discussed matters of mutual interest including issues faced by the business community relating to public sector departments. The Ombudsman Punjab assured the business community of his department's full support to resolve their problems.
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2022-10-31
Western Australia Ombudsman - Report on the Public Advocates progress to give effect to his recommendations
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2024-02-15
Veterans Ombud Releases Update on Letter To Minister of Veterans Affairs Regarding Merlo Davidson Settlement
Veterans Ombud Colonel (Ret’d) Nishika Jardine released an update about the actions Veterans Affairs Canada (VAC) took to resolve unfairness in the way it was reducing disability pensions for some Merlo Davidson class action settlement claimants.
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2023-03-09
Birmingham to change complaints process following Ombudsman report
Birmingham City Council has agreed to revisit the way it responds to complaints about respite care for children with disabilities after it wrongly told families to appeal to the Ombudsman.
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2023-07-25
05. Theme I: The Ombudsman in his/her relations to access to information and transparency - questionnaire summary report by Prof. David Renders and Pauline Abba (Catholic University Louvain)
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2023-11-15
Latvia - Ombudsman - Ombudsman’s letter to the Human Rights Council UPR Working group (2015) - EN
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2023-09-21
PHSO - Invite to the Launch of the European International Ombudsman Institute Learning Academy - EN
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2025-07-03
Record cases handled by Toronto Ombudsman in 2024 indicate increasing demand for accountability in local government
The City of Toronto’s Ombudsman handled 4,929 cases in 2024, a 43 per cent increase over the previous year and the highest on record. The most common fairness issues stemmed from poor communication, including no or delayed responses and inconsistent or incorrect information from City staff.
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2023-09-29
The Ombudsman and the Right to Access the Administration in the Welfare State
The Office of the Ombudsman of Israel has the pleasure of sharing with the international Ombudsman community an article written by Ms. Merav Fox Sobol, Senior Deputy Head of Department at the Office of the Ombudsman, in collaboration with two Israeli scholars. The article, which was published in the Office's special Jubilee publication, examines the role of the Ombudsman pertaining to the right to access the administration.
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2023-10-12
Public Defender draws attention to the needs of homeless people on World Homeless Day
The World Homeless Day is marked on October 10. Its aim is to draw attention to the needs of homeless people, as one of the most vulnerable groups in society. All human beings have the right to secure, peaceful and decent living conditions. The Public Defender of Georgia pays special attention to the supervision of the realization of this right.
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2023-08-31
Shadow Report to the UN Committee on the Elimination of Racial Discrimination (CERD)
Ombudswoman Tena Šimonović Einwalter submitted in July 2023 to the UN Committee on the Elimination of Racial Discrimination (CERD) a Shadow Report on the Implementation of the Convention on the Elimination of All Forms of Racial Discrimination in Croatia.
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2022-08-04
peer-review-manchester-to-athens-paper-may-2022