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2015-03-12Ombudsman receives 10,000+ complaints about Hydro One
Investigation update: 4,075 cases resolved as systemic probe continues. Just 13 months after launching an investigation into billing and customer service problems at Hydro One, Ontario Ombudsman André Marin announced today his office has received more than 10,000 complaints about the utility – its highest total, by far, for any investigation to date.
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2015-03-12Hydro One Investigation - Facts and Highlights (March 2015)
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2015-03-12
Hydro One Investigation - Press Conference Opening Remarks (March 2015)
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2015-03-11
Local Government Ombudsman asks if children are being failed by complaints system
The pressures on the complaints system for children’s care services are being highlighted in a new report by the Local Government Ombudsman (LGO). In a number of case studies the LGO shows some of the common issues it sees in children’s social care complaints, including failure to recognise a children’s service complaint or long delays in the process.
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2015-03-11
Ombudsman calls for statute stipulating max. duration of pre-trial detention
According to the Commissioner for Fundamental Rights, the principle of the rule of law and the fundamental right to personal liberty imply that there should be a statute stipulating the maximum duration of pre-trial detention.
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2015-03-11
Shura committee - Ombudsman's Office cooperation discussed
The Shura Council Human Rights Committee hailed the efforts of the Ombudsman's Office in dealing with citizens' remarks and complaints.
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2015-03-09
GPSA Knowledge Platform - Guidelines - EN
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2015-03-09
GPSA Knowledge Platform - Guidelines - EN
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2015-03-03
Ombudsman on the situation of children in state custody
Despite being enshrined in the Satversme and national legislation, the rights of children who have lost their families and come into state custody are not being observed or ensured at state-run boarding schools.
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2015-03-03
Ombudsman submitted Annual Report 2014 to Parliament
The Catalan Ombudsman submitted the Annual Report 2014 to Parliament. In 2014 the office handled over 27,211 actions, concerning 53.095 people of which 40% were related to social policies. The Catalan version of the 2014 Annual Report is now available online.
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2015-02-27
Workshop - "Making Accountability work for the Citizens: CSOs-State Accountability Engagement" - EN
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2015-02-26
NI Ombudsman presents Human Rights Manual to Ombudsman staff
Deputy Northern Ireland Ombudsman Marie Anderson together with the Director of the Northern Ireland Human Rights Commission, Ms Virginia McVea, presented the results of a joint project on a “Human Rights-based approach to the Ombudsman work” to staff members from the Austrian Ombudsman Board in Vienna.
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2015-02-26
The Seimas Ombudsman has paid attention to the detention conditions of refugees in Lithuania
During the third quarter of the year, the Seimas Ombudsman Augustinas Normantas visited almost all the institutions that are responsible for the custody of aliens in Lithuania.
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2015-02-26
Workshop for NPMs "Implementing a preventive mandate"
The IOI is pleased to inform its members about a new training cooperation established with the Association for the Prevention of Torture, which will result in a first IOI workshop with a substantive focus on the topic of National Preventive Mechanisms under the OPCAT.
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2015-02-26
Invitation Letter - Workshop - Implementing a Preventive Mandate - EN
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2015-02-26
Practical Information - Workshop - Implementing a Preventive Mandate - EN
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2015-02-26
Registration Form - Workshop - Implementing a Preventive Mandate - EN
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2015-02-24
Report - Neither Impartial Nor Fair - Iowa Office of Ombudsman - EN
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2015-02-19
POA Newsletter for February 2015
The Pacific Ombudsman Alliance (POA) issued its latest Newsletter for February 2015. This edition includes reports on the National Investigations Symposium in Sydney, a twinning project with the Office of the Ombudsman of Papua New Guinea and the outcome of recent board nominations.
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2015-02-19
Implementation of the provisions of the charter on the fundamental rights of persons with disabilities
In December 2014, Jarosław Duda, the Government Plenipotentiary for Disabled People set out a report about the implementation of resolutions of the Charter on the Fundamental Rights of Persons with Disabilities.