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2025-01-09La institución renueva sus compromisos de calidad con las personas
Se publica la nueva carta de servicio del Síndic de Greuges de Cataluña, que recoge los derechos y deberes de los ciudadanos, y los compromisos de calidad de la institución.
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2025-03-28
Celebrating the Success of the International Ombud Expo 2024
The 2nd International Ombud Expo (IOE) 2024 concluded on a high note, reaffirming the crucial role of Ombud institutions in strengthening governance, upholding human rights, and ensuring good public administration. Hosted in Gaborone, Botswana, from July 29 to August 2, 2024, the event brought together 541 delegates, including Ombud offices, human rights bodies, grievance handlers, and integrity organisations from over 100 countries. The participation of the AOMA Secretariat AORC and of some institutions, which could not afford exhibition stalls and have their accommodation subsidised, received financial support of the IOI including through its regional subsidy programme.
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2025-03-28
ACRC Announces “2025 Basic Plan for Comprehensive Integrity Assessment of Public Institutions”
The Anti-Corruption and Civil Rights Commission (ACRC, Chairperson Ryu Chul Whan) finalized the 2025 Basic Plan for the Comprehensive Integrity Assessment of Public Institutions on the 24th of February 2025. A comprehensive integrity evaluation will be conducted for all local councils this year to focus efforts on improving entrenched corruption-prone areas in local settings. The final plan for the comprehensive integrity assessment will be confirmed after gathering opinions from various institutions with the results to be announced in December 2025.
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2025-03-28
Chief Ombudsman releases final report
The Chief Ombudsman Peter Boshier has released his final report entitled "The way I see it" to Parliament on 27 March 2025. Kindly click here to read his report. Mr Boshier leaves office today, 28 March 2025.
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2025-03-28
Public Protector of South Africa to deliver Thematic Lecture in Parliament hosted by the Office of the Ombudsman
As part of the Office of the Ombudsman’s 30th Anniversary commemorations, the office will be organising a Thematic Lecture focusing on the mandate of the Ombudsman. This event will highlight the crucial principles of transparency, fairness, and accountability within public administration. It will be held on 12th June 2025 in the Plenary Hall of the House of Representatives in Malta, under the theme “Transparency, Fairness, Accountability: Cornerstones of Good Administration - The Mandate of the Ombudsman.” The Office of the Ombudsman is honoured to welcome Adv. Kholeka Gcaleka, the Public Protector of South Africa, as keynote speaker.
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2025-03-28
Rapport annuel d’activité 2024 : la Défenseure des droits appelle à un sursaut collectif face aux ruptures de droits
Les 140 996 réclamations et demandes d’informations et orientations reçues par l’institution et les travaux réalisés au cours de l’année 2024 traduisent, une nouvelle fois, une augmentation des atteintes aux droits en France. Alors que les discriminations augmentent, l’ampleur du taux de non-recours témoigne d’un renoncement face à la promesse républicaine d’égalité. C’est pourquoi la Défenseure des droits appelle à un sursaut collectif pour prévenir et lutter contre les discriminations.
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2024-12-13
Sesenta municipios catalanes no disponen de plan de emergencias por inundación, a pesar del riesgo existente
La síndica de Greuges de Cataluña, preocupada por las afectaciones que puede tener el cambio climático en Cataluña, especialmente en las zonas inundables, en 2023 abrió una actuación de oficio. Se hizo un seguimiento del grado de cumplimiento de la obligación y recomendación de tener estos planes de emergencia municipales y, finalmente, se emitió una resolución para difundir sus resultados. De los 521 municipios que deberían tener obligatoriamente plan de emergencias por inundación, solo lo tienen 206 (el 39 %).
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2024-12-13
El Defensor del Pueblo urge a los municipios obligados por Ley a implantar Zonas de Bajas Emisiones a ponerlas en funcionamiento cuanto antes
La institución considera que ninguno de los argumentos ofrecidos por los ayuntamientos consultados justifica el retraso en el establecimiento de estas zonas cuyo fin es la lucha contra el cambio climático y la mejora de la calidad del aire de las ciudades, y recuerda que algunos de ellos han recibido ayudas económicas para su implementación. Insta a que los municipios que ya hayan establecido una Zona de Baja Emisión en su territorio se abstengan de adoptar cualquier medida que suponga una regresión.
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2025-03-21
Christian Britten Lundblad elected new Ombudsman
On 13 March 2025, the Danish Parliament elected Christian Britten Lundblad as new Ombudsman. He is succeeding Niels Fenger, who in October 2024 took up a position as judge at the Court of Justice of the European Union. Christian Britten Lundblad will take over as Ombudsman on 1 May 2025 after a period with High Court Judge Henrik Bloch Andersen as temporary Ombudsman.
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2025-03-21
Ombudsman announces results of direct investigation operation into Housing Department’s handling of illegal parking in public housing estates
On 13 March 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Housing Department ("HD")'s handling of illegal parking in public housing estates, and made 12 recommendations for improvement to the HD.
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2025-03-21
Office of the Ombudsman urges women politicians to report injustices
The Office of the Ombudsman has asked women running in the September 2025 General Elections to report any forms of injustices faced in the election process. The Director of Investigations and Research, Ms Martha Kwengwere, said this during a two-day capacity building training aimed at empowering female aspirants for the positions of Member of Parliament and Ward Councilors from the Central Region at Sunbird Capital Hotel, Lilongwe.
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2025-03-21
Lost in Translation: An Overview report by NIPSO on the provision of Interpretation Services in GP Practices
On 20 March 2025, the Northern Ireland Public Services Ombudsman (NIPSO) published the first in a series of Overview Reports which review issues that are creating potential barriers to accessing healthcare. The report ‘Lost in translation’ provides an overview assessment of the provision of Interpretation Services in GP Practices – for patients who are not proficient in English.
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2025-03-21
SPSO Launches New Interactive Complaints Map
The Scottish Public Services Ombudsman has launched the first phase of an interactive map. This shows the number of complaints closed in 2022-23 for each Local Authority area in Scotland across the sectors it oversees, mapped against measures of deprivation.
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2025-03-21
The President of the Czech Republic confirmed the creation of the Children's Ombudsman with his signature
The Czech President sealed the amendment of the Ombudsman Act with his signature. The law will enter into force on 1 July 2025. Thus, the institution of the Children's Ombudsman will be created on that date. Until the election of its representative, the duties will be carried out by the Deputy Ombudsman, Vít Alexander Schorm. The amendment also extends the ombudsman's mandate to include a so-called "National Human Rights Institution" whose aim is to protect and promote human rights in the Czech Republic.
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2025-03-21
Local Ombuds Institutions and Human Rights
Kindly click here to read about the National Ombudsman of the Netherlands and IOI European Regional President Reinier van Zutphen’s visit to the Council of Europe in Strasbourg together with other local ombuds institutions from the Netherlands.
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2024-12-06
La RightsCon tendrá lugar en Taiwán en 2025, y AccessNow se reúne con la CNDH para compartir sobre los derechos digitales de los pueblos indígenas
El nuevo director ejecutivo de AccessNow —una organización internacional sin fines de lucro que promueve la democracia digital y la libertad sin fronteras—, Alejandro Mayoral Baños, visitó la Comisión Nacional de Derechos Humanos del Yuan de Control el 13 de noviembre de 2024. Durante el encuentro, la presidenta Chen Chu destacó que la conferencia anual RightsCon, organizada por AccessNow, se celebrará por primera vez en Asia Oriental, con Taiwán siendo su sede.
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2025-03-14
Parliamentary Ombudsman addresses Social Justice Conference in Parliament
The Parliamentary Ombudsman, Judge Emeritus Joseph Zammit McKeon, addressed a conference on Social Justice held in Parliament, a yearly event on the initiative of the Hon. Ivan Bartolo, M.P., which was presided over by the Speaker of Parliament, Angelo Farrugia.
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2025-03-14
Sindh Ombudsman Institution takes stock of its brand ambassador program launched to provide accessibility to the general public
The Brand Ambassador program at universities has been initiated through the Regional Subsidy program of the International Ombudsman Institute (IOI) in 2022-23 in order to foster a deeper understanding of the mandate and scope of the Sindh Ombudsman Institute and to inform the student-community and general public about its availability for the dispensation of administrative justice and speedy redressal of their complaints, particularly in remote and far flung areas.
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2025-03-14
AORC Webinar - Showcasing Children Ombudsman - Championing Children’s Rights in 2025
Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their insightful webinar on Advocating for Children's Rights in 2025, with a special focus on Specialized Ombudsman Offices for Children. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 25 March 2025 at 10 am (GMT+2). Kindly click here for the official invitation and additional information on the speakers.
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2025-03-14
New Secretary General Bernhard Achitz takes office
On 10 March 2025, Mr. Bernhard Achitz took office as the new Secretary General of the International Ombudsman Institute. He succeeds Gaby Schwarz in this important role and is looking forward to continuing the important work and services, which the IOI provides to its members around the world. He thanks Ms. Schwarz for her strong commitment and service to the IOI.