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2023-11-0710. Working Session A: Dr. Jane Martin – Austerity, public policy and politics – implications for fettering the discretion of the Ombudsman to investigate complaints
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2023-11-0712. Working Session B: Prof. Irena Lipowicz – Protection of rights of elderly persons
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2023-11-0713. Working Session B: Dulcie McCallum – Becoming iterate in disability rights – an Ombudsman response to the paradigm shift
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2023-11-0714. Working Session B: Prof. Linda Reif - Enhancing the role of Ombudsman institutions in the protection and promotion of the rights of persons with disabilities
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2023-11-0716. Working Session C: Phoebe Sangetari – Leadership codes in small states
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2023-11-0717. Working Session C: Adv Thuli Madonsela – Investigating Ministers & the impact of the South African “Secrecy Bill”
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2023-11-0719. Working Session D: Adv. John Walters – The appropriate role of the Ombudsman in protecting human rights; should an Ombudsman pursue becoming a NHRI?
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2023-11-0721. Working Session D: Roberta Clarke – A protocol for Ombudsman dealing with complaints by female victims of violence
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2023-11-0723. Working Session E: Arne Fliflet – Freedom of information and the Norwegian electronic public records (OEP)
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2023-11-0724. Plenary Session III: Ann Abraham – Maximising the Ombudsman’s influence, impact and effectiveness in a difficult and constantly changing environment
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2023-11-0725. Plenary Session III: Nikiforos Diamandouros – Ensuring ethics in public administration. The role of the Ombudsman
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2023-11-0726. Plenary Session III: Alex F. M. Brenninkmeijer – Traditions in setting standards of good administration: the role of legality in Ombudsman decisions
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2023-11-0728. Working Session F: Dr Tom Frawley – Doing better with less?
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2023-11-0730. Working Session G: Osamu Watarai – Challenges the Japanese Ombudsman has faced after the Great East Japan earthquake
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2023-11-0731. Working Session G: Phil Clarke – Suddenly displaced communities; unique challenges requiring unique strategies for the Ombudsman
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2023-11-0732. Working Session G: David Rutherford – The IASC Operational Guidelines and other tools and learnings that can assist Ombudsman to respond constructively to a natural disaster
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2023-11-0733. Working Session G: Karen Stevens – The challenges Ombudsmen face when dealing with suddenly displaced communities as a result of natural disaster. The Canterbury earthquakes
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2023-11-0734. Working Session G: John Taylor – The Ombudsman’s role in the 2008 Cranbourne methane gas disorder & the 2009 Black Saturday bush fires
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2023-11-0737. Plenary Session IV: Mark C.A. Thomson – The role of the Ombudsman in preventing torture and ill-treatment: The OPCAT and beyond
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2023-11-0738. Plenary Session IV: Dame Beverley Wakem – Experiences of an Ombudsman that adapted the OPCAT model to meet the needs of their own state