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2021-02-22Commonwealth Ombudsman - Better Practice Guide to Complaint Handling (April 2009) - EN
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2020-09-02
Public Defender - Human Rights Report 2015 - EN
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2021-03-22
Alberta Ombudsman - Annual Report 2015/2016 - EN
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2020-11-24
Human Rights Ombudsman - Annual Report 2010 - EN
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2021-03-18
Macedonia - Ombudsman - Annual Report 2018 - EN
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2015-11-12
LGO Review on adult social care complaints 2014/2015 (Nov. 2015) - EN
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2021-06-08
Serbia - Protector of Citizens - Annual Report 2020 - EN
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2021-02-24
Estonia - Annual Report 2018/2019 - Summary - EN
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2023-11-10
OdL - Rapport annuel 2022 - FR
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2023-11-10
OdL - Rapport annuel 2022 - FR
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2023-07-25
07. Theme I: Ombudsman experiences - presentation by Andreas Pottakis (Greek Ombudsman)
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2020-07-09
Issue 2 - Securing effective change: How to make recommendations that bring about sustainable improvement to public administration (August 2017)
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2023-11-15
Complaints Commissioner - Systematic report on license processing (Aug 2013) - EN
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2022-01-28
Contribution Caroline SOKONI (IOI Treasurer / Public Protector Zambia)
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2021-03-02
Ombudsman Ontario - Annual Report - 2019/2020 - EN
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2018-12-13
NPM Training Copenhagen (Nov. 2018) - Training Report
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2021-03-17
Ombudsman Nova Scotia - Annual Report 2016/2017 - EN
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2020-10-12
Kosovo NPM Report 2019
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2022-02-18
Ombudsman - Special Report on Turkey's fight against Covid-19 pandemic (July 2020)
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2020-11-30
Ombudsman's Casebook - Winter 2020