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2022-05-0413th World Conference 2024 to be hosted by National Ombudsman of the Netherlands
The IOI is pleased to inform you, that the next IOI World Conference and General Assembly will be hosted by the Office of the National Ombudsman of the Netherlands and held in The Hague in May 2024.
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2024-08-22Austria - Report on NPM activities 2023 - EN
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2022-07-18
Resolving complaints by conciliation at the Victorian Ombudsman
The Victorian Ombudsman's recently launched conciliation function offers Victorian public organisations (including local government councils) and complainants an efficient and meaningful alternative in resolving their complaints. The Ombudsman has been very pleased with the initial feedback received, as the office looks to promote conciliation as a valuable resolution tool in the future.
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2022-05-24
Re-watch webinar on leveraging the Venice Principles and UN Resolution to promote Ombudsman institutions
In March 2022, the Office of the Ontario Ombudsman held a webinar on how to leverage the Venice Principles and the UN Resolution on the Ombudsman to promote, protect and strengthen Ombudsman institutions. The webinar has been recorded and the video is now available online.
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2023-11-15
Complaints Commissioner - Annual Report 2009 - EN
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2022-07-21
BC Ombudsperson renews call for oversight of municipal jails in RCMP policed communities
In the wake of a recent investigation by the Independent Investigations Office (IIO) into a case that identified serious concerns about the conduct of a civilian jail guard who failed to provide adequate care to a man in custody, the British Columbia (BC) Ombudsperson is renewing calls for independent oversight of jail guards in municipalities policed by the RCMP.
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2023-12-14
Victorian Ombudsman - Report - Alleged politicisation of the public sector - EN
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2025-03-21
Local Ombuds Institutions and Human Rights
Kindly click here to read about the National Ombudsman of the Netherlands and IOI European Regional President Reinier van Zutphen’s visit to the Council of Europe in Strasbourg together with other local ombuds institutions from the Netherlands.
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2021-05-03
The Pandemic Changed Complaints Made to Saskatchewan’s Ombudsman in 2020
The 2020 annual reports for Saskatchewan’s Ombudsman and Public Interest Disclosure Commissioner, Mary McFadyen, were tabled in the Legislature today. While some complaints to her Office continued as usual, the pandemic affected others. Complaints about long-term care facilities and correctional centres increased, but complaints about Social Services, SGI and Crown utilities decreased. Twelve of the 41 contacts made to her Office under The Public Interest Disclosure Act were related to the pandemic.
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2023-11-07
55. Working Session L: Marco Bini – Public sector accountability: keeping pace with a changing public service landscape
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2021-08-12
Mr Syed Jamalud Din Shah officially appointed as Provincial Ombudsman of Khyber Pakhtunkhwa, Peshawar
The new Ombudsman of Khyber Pakhtunkhwa, Peshawar, Pakistan has entered into office on 2 August 2021.
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2023-09-22
DPU - Report on Prisons in Brazil - EN
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2023-07-26
04. Plenary Session I: Ms Connie Lau - Evolution of Ombudsmanship: The Case of Hong Kong
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2021-06-28
British Columbia Ombudsperson annual report highlights diverse range of Covid-19 related complaints
British Columbia Ombudsperson, Jay Chalke, released his office’s 2020/21 Annual Report today highlighting more than 600 complaints received by his office about changes to public services arising from the COVID-19 pandemic.
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2025-05-16
2025 marks 50 years of the NSW Ombudsman
This year marks 50 years since the establishment of the NSW Ombudsman. Kindly click here to read more about the history of the NSW Ombudsman, written by Dr Lisa Murray, public historian.
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2025-01-24
Ombudsman announces results of direct investigation operation into Government’s work in combating abuse of public housing resources
On 22 Januar 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Government’s work in combating the abuse of public housing resources, with 31 major recommendations for improvement made to the Hong Kong Housing Authority and the Hong Kong Housing Society.
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2021-04-13
Clinic for law students under the auspices of the Israel Ombudsman
The Office of the Israel Ombudsman, in conjunction with the College of Safed Law School in northern Israel, is operating a clinic for law students on the subject: The Office of the Israel Ombudsman. The purpose of the clinic is to increase awareness of the Ombudsman's Office among residents of northern Israel, an area with a high concentration of minority populations including Arabs and new immigrants.
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2023-11-15
Victorian Ombudsman - Report - Watchdog for the People: 50 years of the Victorian Ombudsman - EN
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2023-11-15
Victorian Ombudsman - Report - Watchdog for the People: 50 years of the Victorian Ombudsman - EN
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2024-09-12
Wafaqi Mohtasib Pakistan inaugurates Annual Conference of Banking Mohtasib
The Wafaqi Mohtasib Pakistan, Mr. Ejaz Ahmed Qureshi, has said that all the Ombudsmen are working in their respective jurisdictions with a commitment to resolve the grievances of the general public speedily. On 31 August 2024, these remarks were made by Mr. Qureshi while inaugurating the Annual Conference of Banking Mohtasib Pakistan with the "Focus on Values in Public Sector Services" at a local hotel in Karachi.