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2014-12-02Celebration of 25th Jubilee from adoption of Convention of the Rights of the Child
A celebration of the 25th year from the adoption of the Convention on the rights of the child was hosted by UNICEF in cooperation with the Ombudsman in Skopje. At the celebration the new interactive online game about the Convention on the rights of the child, which was produced by UNICEF, was promoted. Through this game children can learn about their rights and the mechanisms for their protection.
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2014-12-01
Municipal administration hands over kiosks to complainant on order of Provincial Ombudsman Sindh
Several complainants approached Provincial Ombudsman Sindh, Mr Asad Ashraf Malik, stating that they had deposited Rs.57,000/- each to Municipal Administration Gulshan-e-Iqbal Town for the allotment of small shops (kiosks), but they were neither provided the kiosks nor did they receive a refund of their deposited money.
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2014-12-01
Australia and New Zealand publish guidelines for complaint management
A joint Australia/New Zealand Standard, AS/NZS 10002:2014 Guidelines for complainant management in organizations, was published on 29 October 2014 to provide general guidance on the objectives and design of an effective complaints handling system, for both public and private sector organisations.
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2014-11-28
Does open government need accountability institutions?
Accountability Institutions – such as Information Commissions, Ombudsman and Supreme Audit Institutions – play a fundamental role in advancing government openness. Initiatives such as the Open Government Partnership should deepen engagement with them.
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2014-11-27
Poor communication, errors in diagnosis and poor treatment tops the list of hospital complaints investigated by the Ombudsman
A report has revealed that the top three reasons for hospital complaints investigated by the Ombudsman Service were poor communication, errors in diagnosis - including delays in diagnosis, misdiagnosis and failure to diagnose - and poor treatment.
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2014-11-27Parliamentary and Health Service Ombudsman - Special Report - Complaints about acute trusts - 2013/2014 - EN
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2014-11-26
Constitution of the Federal Advisory Committee on Reforms and Alternate Dispute Resolution
The Federal Ombudsman of Pakistan has established the Federal Advisory Committee on Reforms and Alternate Dispute Resolutions comprising fourteen eminent members from various walks of life.
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2014-11-26
Dissertation on International Ombudsing – Navigating discursive channels
The IOI is pleased to present a dissertation on “International Ombudsing: Navigating discursive channels” submitted by C. McKenna LANG for the degree of Doctor of Philosophy at the Taos Institute, Tilburg University with a view to acknowledge the work of practitioners and to consider shared ideas and different angles of analysis to enhance the dialogue.
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2014-11-26
C. McKenna Lang: International Ombudsing - Navigating discursive channels (Spring 2014)
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2014-11-25
Network of Information Commissioners publishes international exchange survey 2014
The latest International Survey of Information Commissioners, conducted by the Centre for Freedom of Information, has been published including responses provided by 53 Commissioners/Ombudsman in 33 countries.
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2014-11-25
International Survey of Information Commissioners (Nov 2014) - EN
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2014-11-20
Radical complaint handling drive initiated by leading health and social care organisations
Patients and service users have described their expectations for good complaint handling across health and social care in new research published today by the Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and Healthwatch England.
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2014-11-20
25e anniversaire de la Convention relative aux droits de l’enfant
Le Conseil d’administration de l’Association des Ombudsmans et Médiateurs de la Francophonie (AOMF) a adopté, lors de sa réunion de Sofia le 8 octobre dernier, une déclaration sur les droits de l’enfant.
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2014-11-20
Déclaration de l’AOMF sur les droits de l’enfant (Nov 2014)
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2014-11-19
Provincial Ombudsman Balochistan - Annual Report 2013 - EN
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2014-11-19
Provincial Ombudsman Balochistan - Annual Report 2012 - EN
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2014-11-19
Provincial Ombudsman Balochistan: CV Ombudsman Wasay Tareen
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2014-11-13
Croatia - Universal Period Review on Human Rights EN
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2014-11-11
The Parliamentary Ombudsman became National Preventive Mechanism
The Parliamentary Ombudsman has become the National Preventive Mechanism (NPM) pursuant to the United Nations (UN) Optional Protocol to the Convention against Torture (OPCAT).
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2014-11-11
Promotion of a guide in Macedonian language for the Articles 5 and 10 of the European Convention on Human Rights
The right to personal liberty and security from one side and the freedom of expression on another, represent a pre-condition for exercising many other rights, but also a pre-condition for a functional democracy.