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2018-11-14Ombudsman Hong Kong announces result of direct investigation
The Ombudsman, Ms Connie Lau, announced last Wednesday, 14th of November, the completion of a direct investigation into the regulation of illegal burials outside permitted burial grounds (burials outside PBGs) by the Home Affairs Department and the Lands Department.
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2018-11-14Direct Investigation Report on burials regulation 2018
Direct Investigation Report on burials regulation 2018
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2018-11-13
Our value for money: an independent review
Earlier this year the Parliamentary and Health Service Ombudsman (PHSO) commissioned an independent panel to carry out a peer review assessment of its value for money, led by Peter Tyndall, Ombudsman for the Republic of Ireland and President of the International Ombudsman Institute. The panel has now published their report, which concluded that following the PHSO’s organisational reforms and the service it offers beyond investigating complaints, the Office offers good value for money for taxpayers.
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2018-11-13
Waka Tangata – APOR E-News
The Waka Tangata E-News includes news and views from integrity organisations in the Pacific and Australasian Region. Outreach, training, and the treatment of vulnerable people are clear themes in Issue 2 of Waka Tangata, which is now available online.
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2018-11-13
Value for Money Study - independent peer review report (Nov. 2018)
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2018-11-12
4th IOI Workshop for NPMs hosted in Copenhagen
The 4th IOI Workshop for NPMs took place in Copenhagen from 7 – 9 November 2018. The training event was generously hosted by the Office of the Danish Parliamentary Ombudsman and facilitated by the Association for the Prevention of Torture (APT). It brought 35 participants from 23 different countries together to discuss the topic of an effective follow-up process to NPM recommendations.
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2018-11-12
National public inquiry into family violence in Samoa (June 2018) - Summary
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2018-11-09
La Defensoría del Pueblo asesora a vecinos sobre resolución pacífica de conflictos
Los equipos de la institución están desde hace dos meses orientando sobre conformación de consorcios, el proceso de escrituración de los departamentos y capacitando en herramientas para tratar la problemática de la violencia en la zona de Grandoli y Gutiérrez.
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2018-11-07
Ombudsman probes effectiveness of Joint Office for Investigation of Water Seepage Complaints in handling water seepage complaints
The Ombudsman, Ms Connie Lau, declared today, 7th of November, a direct investigation to examine the effectiveness of the Joint Office for Investigation of Water Seepage Complaints in handling water seepage complaints, with a view to making recommendations for improvement.
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2018-11-07
Poldershop on General Data Protection Regulation
Can the data protection agency inspect an ombudsman institution? This was one of the questions that came up during the Poldershop on the General Data Protection Regulation at Schiphol airport on Monday 5 November. The Poldershop was organised by the Dutch National Ombudsman at the request of the IOI European Board.
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2018-11-06
JIACC - National Strategy for Integrity and Anti-Corruptoin (2017-2025)
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2018-11-05
Ombudsman reviewing more than 1,000 complaints about Ontario Cannabis Store
Ontario Ombudsman Paul Dubé today confirmed that his office has received more than 1,000 complaints about the Ontario Cannabis Store (OCS) since it opened October 17. Most are from customers frustrated with delayed deliveries, billing problems and poor customer service.
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2018-11-05
L’Ombudsman examine plus de 1 000 plaintes à propos de la Société ontarienne du cannabis
L’Ombudsman de l’Ontario, Paul Dubé, confirmé le dernier 31 d´octobre que son Bureau a reçu plus de 1 000 plaintes sur la Société ontarienne du cannabis (OCS) depuis l'ouverture de celle-ci le 17 octobre. La plupart des plaintes proviennent de clients frustrés par les retards de livraison, les problèmes de facturation et un mauvais service à la clientèle.
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2010-05-31
Ombudsman Community Mourns Death of Sir Cecil Clothier
It is with great regret that the I.O.I. has learned about the passing of the former parliamentary commissioner for administration and health service commissioner for England, Wales and Scotland Sir Cecil Clothier.
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2018-11-02
IGT Ali Noroozi steps down
Ali Noroozi will be stepping down as the Australian Inspector-General of Taxation (IGT) on Monday 5 November 2018. Mr Noroozi held the office since November 2008.
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2018-10-31
21st century family requires appropriate legal framework
The 21st century family no longer relies solely on sexual or blood relations, but on how people choose their co-habitation. Marriage is not the only form of family. Ombudsman Juris Jansons calls for a unified understanding of the concept and protection of the family included in the Constitution (Satversme) and to provide a legal framework for recognizing various forms of family in Latvia.
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2010-05-25
Stockholm 2009 - Conference Papers
The 9th IOI World Conference held in Stockholm in June 2009 convened 340 delegates and observers from more than 90 countries. Key note addresses were delivered by the former Secretary General of the United Nations, Mr Kofi A. Annan and the United Nations High Commissioner for Human Rights, Ms Navanethem Pillay. The papers are available online.
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2018-10-30
La PPN envió un informe al Grupo de Trabajo de la ONU sobre la discriminación contra las mujeres
La PPN remitió un documento al Grupo de Trabajo sobre la cuestión de la discriminación contra la mujer en la legislación y en la práctica de la ONU.
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2018-10-30
Québec Ombudsman’s special investigation: For quality educational services in Nunavik that respect Inuit culture
In the wake of a special investigation, the Québec Ombudsman identified several concrete and feasible corrective measures so that Inuit receive the educational services to which they are entitled. The Québec Ombudsman feels that improvement hinges on concerted action by the Department and Kativik School Board.
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2018-10-30
Enquête spéciale du Protecteur du citoyen du Québec: pour des services d’éducation de qualité au Nunavik, dans le respect de la culture inuit
Au terme de l´enquête spéciale, le Protecteur du citoyen cible différents correctifs, concrets et réalistes, pour que le peuple inuit reçoive les services éducatifs auxquels il a droit. Les améliorations passent selon lui par une action concertée entre le Ministère et la Commission scolaire Kativik.