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2015-11-18Défenseur des droits: Exilés et droits fondamentaux - la situation sur le territoire de Calais ( Oct. 2015 )
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2015-11-18Slovenia - Annual Report 2007 (Summary) - EN
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2015-11-18Slovenia - Annual Report 2006 (Summary) - EN
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2015-11-16El Síndic de Greuges recibe una delegación del Defensor del Pueblo de Turquía
El Defensor del Pueblo Valenciano participa en un programa europeo para fortalecer la institución del Defensor turco. El Síndic de Greuges de la Comunitat Valenciana recibe esta semana una delegación de once funcionarios del Defensor del Pueblo turco, institución que comenzó a funcionar en 2013.
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2015-11-13IOI welcomes new members
During its annual meeting, held in Namibia in September 2015, the IOI Board of Directors took decisions on applications for IOI membership and is delighted to welcome five institutions as new Voting members to the IOI family.
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2015-11-13La Defensoría del Pueblo registró 214 conflictos sociales durante el mes de octubre
La Defensoría del Pueblo presentó el Reporte de Conflictos Sociales N° 140, correspondiente al mes de octubre de 2015, el cual da cuenta –entre otros aspectos- que durante ese período se registraron 214 conflictos sociales (151 activos y 63 latentes). Respecto al mes anterior vemos que se incorporaron dos casos nuevos, dos reactivados, se resolvieron dos, dos casos salieron del registro debido a su inactividad prolongada y dos casos pasaron de estado activo a latente.
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2015-11-13Parliamentary and Health Service Ombudsman comments on adult social care complaints report
Commenting on the Local Government Ombudsman's report highlighting the number of complaints it has received about adult social care in 2014/15, and the reasons behind the complaints, Parliamentary and Health Service Ombudsman Julie Mellor confirms that the number of unresolved complaints receive about the NHS in England and UK government departments is steadily increasing.
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2015-11-12Adult social care complaints to the Ombudsman on the increase
The Local Government Ombudsman (LGO) is publishing its complaints statistics for adult social care – including data for both councils and private care providers – in its Annual Review of Adult Social Care Complaints 2014/15. The report is being published as part of the LGO’s role as the social care ombudsman, to encourage transparency and accountability across the whole adult social care complaints system.
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2015-11-12LGO Review on adult social care complaints 2014/2015 (Nov. 2015) - EN
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2015-11-10November edition of Ombudsman Newsletter
The Office of the Ethiopian Institution of the Ombudsman (EOI) launched the November issue of its regular newsletter, which can now be accessed here.
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2015-11-10EOI: Newsletter November 2015
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2015-11-09Croatian People’s Ombudswoman visits Austrian Ombudsman Board
Ombudswoman Lora Vidović followed an invitation from the Austrian Ombudsman Board and came to Vienna for a two-day visit to exchange experiences and expertise on the ex-post as well as preventive work of the two offices.
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2015-11-06International Conference - Human Rights and the Ombudsmen (Belfast, May 2016)
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2015-11-06Ombudsman Victoria: Investigation into rehabilitation and reintegration of prisoners in Victoria (Sep. 2015) - EN
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2015-11-05Public Services Ombudsman for Wales quarterly Casebook published
Issue 22 of the Public Services Ombudsman for Wales’ Casebook (July-September 2015) has been published. The Casebook is a collection of summaries of cases dealt with in the previous quarter.
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2015-11-04El Síndic investiga la muerte de cuatro personas por la inundación de un geriátrico en Agramunt
El Síndic de Greuges de Cataluña ha abierto una actuación de oficio para aclarar las circunstancias de la muerte de cuatro personas en la residencia geriátrica Ribera del Sió de Agramunt a consecuencia de las fuertes lluvias. Los responsables del centro contactaron con los servicios de emergencia porque algunos usuarios con movilidad reducida no podían salir.
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2015-11-04La Defensoría presenta el Informe 2015 del Observatorio de los Derechos de la Niñez y la Adolescencia
La Defensoría de Niñas, Niños y Adolescentes de Santa Fe, a cargo de Analía Colombo, invita a la presentación del Informe 2015 del Observatorio de los Derechos de la Niñez y la Adolescencia de Santa Fe. La actividad se llevará a cabo el jueves 5 de noviembre a las 10.00 en el Centro de la Juventud (avenida Belgrano 950) de la ciudad de Rosario.
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2015-11-04Outreach and awareness
Ensuring that all of the community are aware of, and can access, services should be an essential objective of the office.
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2015-11-04Managing parties to a complaint
The independence of the Ombudsman’s role is not just about independence from the executive government, it is also about being independent from all parties to a dispute.
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2015-11-04Conducting investigations
Approaches to investigating complaints vary according to a number of factors, including the jurisdiction of the Ombudsman’s office, the agencies and other parties involved, the complexity of the matter, and the intended outcome.