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2026-01-15While pre-planning was limited, Ombudsperson investigation finds speed of provincial government delivery of social assistance cheques during 2024 postal strike was reasonable
On 17 December 2025, the BC Ombudsperson released a report outlining the results of his office’s investigation into the Ministry of Social Development and Poverty Reduction’s distribution of income and disability assistance cheques during the 2024 Canada Post strike.
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2025-11-21British Columbia Ombudsperson - Annual Report 2024/2025 - EN
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2025-12-03
The Flemish Ombudsman highlights the importance of digital inclusion on radio program
The Flemish Ombudsman Service has been promoting the theme of digital inclusion for years. Digital inclusion means that everyone can participate in the digital society, regardless of age, income, or educational level. Yet recent figures show that 40% of the population is digitally vulnerable. This creates problems for some people when applying for grants, accessing information, and exercising their rights. On Monday, 1 December 2025, Myriam Parys, Flemish Ombudsman, provided insights into these challenges on the Flemish radio program WinWin.
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2014-11-26
C. McKenna Lang: International Ombudsing - Navigating discursive channels (Spring 2014)
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2025-11-11
Croatia - NPM Report 2012 - EN
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2026-01-14
AORC - Save the date - Webinar - Implementing ISO 9001 in Ombudsman Institutions - EN
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2026-01-14
AORC - Save the date - Webinar - Implementing ISO 9001 in Ombudsman Institutions - EN
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2026-01-14
CROA - Réservez la date – Webinaire – Mise en œuvre de la norme ISO 9001 dans les institutions d’Ombudsman - FR
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2026-01-14
CROA - Réservez la date – Webinaire – Mise en œuvre de la norme ISO 9001 dans les institutions d’Ombudsman - FR
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2025-11-21
Fairness under pressure: BC Ombudsperson highlights rising complexity and urgency in complaints about public service
The BC Ombudsperson says people in British Columbia are facing a growing mix of pressures when trying to access fair public services. Services are becoming more complex to navigate. Public sector budgets are tightening. And increasingly, decisions are being shaped by AI or automated decision making. In his 2024/25 Annual Report, released on 18 November 2025, Ombudsperson Jay Chalke says many of the matters reaching his office are now crisis-driven, and points to cases where people were left without essential supports until his office intervened.
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2025-11-11
Croatia - NPM Report 2013 - EN
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2025-12-18
NSW Ombudsman inquiry finds Intensive Therapeutic Care program is not achieving its key objectives
A new report by the NSW Ombudsman has concluded that the state’s Intensive Therapeutic Care program for children in Out-of-Home Care with high and complex needs is not operating as intended and is not achieving its key objectives.
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2025-11-11
Croatia - NPM Report 2016 - EN
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2025-12-18
Commonwealth Ombudsman finds employment provider oversight ineffective and remediation unfair – lessons for all government agencies
The Commonwealth Ombudsman released a new report examining the fairness and decision-making relating to compensation paid to job seekers who had their income support payments cancelled unlawfully.
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2025-11-11
Croatia - NPM Report 2017 - EN
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2025-11-11
Croatia - NPM Report 2024 - EN
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2025-10-29
First IOI media training for French-speaking members successfully concluded
From 20 to 22 October 2025, the IOI hosted its first media training for its French-speaking members in collaboration with the renowned British media agency Media First. Participants from Africa, Europe and North-America learned different techniques to successfully perform in a TV or print interview and had the opportunity to apply their theoretical knowledge by practicing with a journalist trainer as well as a newly developed AI coach.
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2025-12-03
Reminder: Webinar on “Understanding Human Rights Frameworks: Integrating International Standards into Ombudsman Practice”
Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their webinar "Understanding Human Rights Frameworks: Integrating International Standards into Ombudsman Practice". This event, organised in partnership with the International Ombudsman Institute, will take place on 10 December 2025 at 10 am (GMT+2). Kindly click here to access the official invitation.
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2025-12-03
Office of the Ombudsman Punjab launches an International Internship Programme
The Office of the Ombudsman Punjab proudly announces its International Internship Programme 2026, a one-week immersive learning opportunity for young professionals across IOI member countries. This programme offers unique exposure to Ombudsman operations in Punjab Pakistan, from case registration and complaint hearings to mediation, resolution, and implementation.
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2025-11-11
Croatia - NPM Report 2019 - EN