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2012-11-29Ombudsman tables Annual Report
Ombudsperson Raymonde Saint-Germain called for greater transparency and equity from public managers given the many gaps between the commitments written into policies, programs and action plans and what citizens really experience. "Due to the lack of sufficient resources to meet public needs, the services truly offered often are less accessible than what is touted in programs. The result is delays, disparities, interrupted services and poor performance," said Raymonde Saint-Germain. The annual report contains numerous examples of the gaps between the slate of services supposed to be provided and what exists in the real world.
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2012-11-29
Le Protecteur du Citoyen dépose son Rapport Annuel 2011-2012
Le rapport annuel 2011-2012 du Protecteur du citoyen a été déposé le 1er novembre 2012 à l’Assemblée nationale du Québec. Raymonde Saint-Germain, la protectrice du citoyen, appelle les dirigeants de ministères et d’organismes à davantage de transparence et d’équité dans un contexte où elle constate de nombreux écarts entre les engagements inscrits aux politiques, programmes et plans d’action et la réalité vécue par les citoyens.
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2012-11-29
Ombudsman strongly criticizes new integrity bills
The Victorian Ombudsman George Brouwer recently expressed strong concern regarding the Integrity and Accountability Amendment Bill 2012 and the Protected Disclosure Bill 2012, having significant impact on the operation of the Office of the Ombudsman.
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2020-02-19
Celebrating 100 years of the Parliamentary Ombudsman
Finland’s first Parliamentary Ombudsman began his work 100 years ago, on 1 January 1920. The position of Parliamentary Ombudsman was established by the Constitution of 1919, so the institution is almost as old as the independent nation of Finland, and it is the second-oldest parliamentary ombudsman institution in the world.
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2020-02-18
A Tragedy of Errors – Ombudsman Iowa investigates death of teenager
Another tragedy like the death of a teenage girl could happen unless Iowa’s child-protection workers are given the resources and support they need, the State Ombudsman announced when presenting the conclusions of her investigation into how the Department of Human Services handled child-abuse reports about the victim and her siblings.
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2020-02-17
Ombudsman SA criticises treatment of young people in Adelaide Youth Training Centre
An investigation undertaken by the Ombudsman has identified that the agency formerly known as the Department for Communities and Social Inclusion, now the Department of Human Services, erred in its treatment of two young people in the Adelaide Youth Training Centre by subjecting them to inhumane treatment, including extended periods of isolation and solitary confinement.
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2020-02-17
La Defensoría del Pueblo expresó su preocupación por los incendios en las islas
El defensor del Pueblo de la provincia, Raúl Lamberto, y el Adjunto para la zona Sur, Gabriel Savino, enviaron oficios a dependencias de los Estados nacional, provincial y municipal y los exhortaron a tomar medidas.
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2020-02-17Holding Pattern Update
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2012-11-19
L’enquêteur correctionnel attire l'attention sur l'automutilation dans les pénitenciers
Le 39e Rapport annuel du Bureau de l'enquêteur correctionnel a été déposé au Parlement le 23 octubre 2012. Dans son rapport, l'enquêteur correctionnel du Canada, M. Howard Sapers, a attiré l'attention sur l''augmentation considérable du nombre et de la prévalence d'incidents graves d'automutilation dans les pénitenciers.
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2020-02-13
Integrity doesn’t stop at the border
A Memorandum of Understanding signed this week sets out how the New Zealand and Thai Ombudsmen will work together for good governance, integrity and human rights across the Asia and Pacific regions.
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2020-02-13
Failure to protect, special report
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2020-02-11
Hanne Harlem, the first female Norwegian Parliamentary Ombudsman
Hanne Harlem began her first term as Norwegian Parliamentary Ombudsman on February 1st. She was appointed as Parliamentary Ombudsman by the Norwegian Parliament, the Storting, in October 2019.
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2020-02-10
Ombudsman organized seminar on combating discrimination
In the framework of the regional project on “strengthening access to justice through non-judiciary redress mechanisms for victims of discrimination, hate crime and hate speech in Eastern Partnership countries” which is funded by the European Union and the Council of Europe through the Partenship for Good Governance II programme, a training seminar on combating discrimination was organized in by the Ombudsman in January 2020.
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2012-11-09
Release of report "Listening and Learning"
A significant rise in the number of complaints where the NHS has failed to provide an adequate remedy or proper apology when things have gone wrong is highlighted in a new report published by the Health Service Ombudsman.
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2012-11-08
Workshop on Complainant Behaviour
The Forum of Canadian Ombudsman is going to organize the workshop 'Managing unreasonable Complainant Behaviour' with the assistance of the IOI.
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2012-11-08
Correctional Investigator treating Prison Self-injury
The 39th Annual Report of the Office of the Correctional Investigator was recently tabled in Parliament. In releasing his report, the Correctional Investigator of Canada, Mr. Howard Sapers, called attention to the dramatic increase in the number and prevalence of serious self-injury incidents in federal prisons.
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2020-02-07
Amendes routières : le Médiateur fédéral demande davantage de transparence
Avec www.amendesroutieres.be, il est devenu possible de payer une amende routière online. Mais, lors de son lancement début 2018, le site a connu de nombreux couacs. Certaines personnes ont payé, à tort, leur amende deux fois ou un montant trop élevé et elles devaient être remboursées.
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2020-02-05
Ombudsman appoints Kelly Burke as Deputy Ombudsman and French Language Services Commissioner
On January 13, 2020, Ombudsman Paul Dubé announced in a press release that Ms. Kelly Burke had just joined his office as Ontario’s new French Language Services Commissioner and Deputy Ombudsman. Ms. Burke was chosen by Mr. Dubé and an expert panel in a nationwide search.
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2020-02-04
Ombudsman visited Treatment Facility of Penitentiary Service
The Ombudsman, Sabina Aliyeva, visited the Treatment Facility of Penitentiary Service of the Ministry of Justice as a National Preventive Mechanism.
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2012-10-25
Commissioner of Official Languages publishes Annual Report
Graham Fraser, Commissioner of Official Languages recently announced the release of this year’s annual report, focusing on linguistic duality as an invaluable asset for all English- and French- speaking Canadians.