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2025-07-31Ombudsman’s Annual Report for 2024: Without dialogue and political will there can be no changes for the better
On 10 July 2025, Deputy Human Rights Ombudsman Ivan Šelih - who has been leading the Human Rights Ombudsman institution since the conclusion of Ombudsman Peter Svetina’s term on 24 February 2025 - and Deputy Ombudsman Dr. Dijana Možina Zupanc presented the 2024 Annual Report of the Human Rights Ombudsman to the President of the National Assembly of the Republic of Slovenia, Urška Klakočar Zupančič, MSc. On this occasion, they also presented her with the Annual Report of the National Preventive Mechanism.
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2021-10-18
Alberta Ombudsman recognizes three former staffers on Ombudsman Day
The Alberta Ombudsman recognizes three former staffers who went on to establish complaint-handling offices with solid roots in procedural fairness. “These three women contributed significantly during their years at the Ombudsman’s office and have gone on to do great work pursuing fairness within or alongside the Ombudsman community,” reflects Alberta Ombudsman Marianne Ryan.
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2025-05-23
African Ombudsman received at Presidential Palace
On 24 April 2025, the President of the Republic of Angola, João Lourenço, met at the Presidential Palace in Luanda with a delegation from the Association of African Ombudsman and Mediators, AOMA.
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2025-05-23
Publication Summary IOI World Conference 2024 in The Hague
During the IOI World Board meeting in Rabat, the IOI European Regional President, Reinier van Zutphen, presented the summary of the 13th IOI World Conference that was held in The Hague in 2024. The summary gives an impression of the discussions, which the participants had on the four selected themes.
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2025-04-17
Ombudsman probes Highways Department’s work on repair and maintenance of public roads
The Ombudsman, Mr Jack Chan, on 11 April 2025 announced the launch of a direct investigation operation to examine the work of the Highways Department (“HyD”) on the repair and maintenance of public roads, in particular the prevention of serious road subsidence incidents.
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2025-05-02
Outgoing Ombudsman Calls for Legislative Reform
Rosemary Agnew, one of Scotland’s leading public figures, has called for legislative reforms as she prepares to step down after eight years as the Scottish Public Services Ombudsman (SPSO). Throughout her time leading the organisation, she has repeatedly highlighted the need to modernise SPSO legislation to enable the Ombudsman to better serve the public and improve accountability in public services. Significantly, she has called for changes in how complaints are made to the SPSO and the ability to investigate complaints under her own initiative.
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2025-07-24
Velislava Delcheva is the new Ombudsman of the Republic of Bulgaria
With 123 votes in favour, 92 against and 5 abstentions, MPs elected Velislava Delcheva as the new Ombudsman of the Republic of Bulgaria. She was supported by the votes of GERB-SDS, BSP-United Left, ITN, DPS-New Beginning, and four independent MPs.
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2025-05-23
Reflection on the challenges and advances of Ombudsman in Africa and Latin America during 20 years anniversary conference
Reflection on the Challenges and Advances of Ombudsman in Africa and Latin America marked the second day of the Central Act celebrating the 20th anniversary of the election of Angola's First Ombudsman. The day was essentially reserved for the International Conference, with the central theme "The Ombudsman: Advances and Challenges".
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2026-03-27
ACRC Announces “2026 Comprehensive Integrity Assessment Plan for Public Institutions
The ACRC focuses on disseminating a culture of integrity among younger generations and improving corruption-prone areas in local communities through expanded assessments that include national and public universities as well as local public corporations and agencies, in order to support the national task “Reform Corruption Prevention Systems to Realize the Rights of Citizens”.
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2022-11-15
Ombudsman defends investment on training of staff belonging to Portuguese Language Countries Community
Ombudsman Antónia Florbela Rocha Araújo defended training and technical capacity building of staff belonging to the Portuguese Language Countries Community (CPLP) as a priority, to ensure that institutions, such as the Ombudsman's office can provide a better quality service to citizens.
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2022-07-13
Hong Kong Ombudsman publishes Annual Report 2021-2022
The Ombudsman, Ms Winnie Chiu, presented to the public today (13 July) the 2021-22 Annual Report of her Office, emphasising its role as a bridge between the public and public organisations.
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2022-10-04
Police failures in responding to complaints of abuse at Kincora Boys’ Home
The Police Ombudsman, Mrs Marie Anderson, has written to the former residents of Kincora Boys’ Home who had made complaints to her Office about failures by police to adequately respond to complaints of sexual abuse which occurred within the Home.
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2022-07-28
CHRAJ Commissioner endoreses public education and awareness creation on punctuality
Mr. Joseph Whittal, Commissioner of CHRAJ has endorsed a public education and awareness campaign on punctuality in a ceremony held at the CHRAJ Head Office in Accra.
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2021-07-15
Ombudsman sees more data, police and whistleblower complaints
The Office of the Ombudsman’s annual report for 2020 was made public in Parliament on 14 July 2021. During 2020, the office fielded a total of 332 enquiries from members of the public, opened 231 cases for either investigation or informal resolution and resolved 210 cases. By way of comparison, the office opened 30 more cases overall during 2020 than in 2019, despite the pandemic and government lockdown during the second quarter.
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2022-08-26
Ombudsman publishes NPM Report 2021
The Office of the Commissioner for Human Rights published the 14th Annual Report of the National Mechanism for the Prevention of Torture (NMPT) concerning its activity in the reporting period from 1 January to 31 December 2021.
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2022-07-15
The Ombudsman’s June 2022 News Summary
The Ombudsman's Office of Latvia has recently published its June 2022 News Summary containing news articles on the office's work on children's rights, education for students and non-discrimination in job advertisements.
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2025-07-24
Ombudsman tables Special Report on Marine and Ports
Michael DeSilva, the Ombudsman for Bermuda, has submitted a Special Report to the Speaker of the House of Assembly. The report, entitled "Between a Dock and a Hard Place: An Investigation into Marine and Ports' Failure to Implement a Planning Condition for a Mooring Registration", follows an investigation into a complaint made by the children of a local fisherman who had moored his boat in a cove for over six decades. The report concerns the Department of Marine and Ports Services' failure to implement key recommendations addressing a decades-long administrative error that has left a local fishing family without access to their mooring.
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2025-05-09
Ombudsman Interviewed on "That OA Thing" Podcast
The Ombudsman Association's Podcast, "That OA Thing" recently interviewed Ombudsman Ger Deering for its most recent episode. Hosted by OA Chief Executive Donal Galligan, the podcast focuses on the role of the Ombudsman.
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2022-10-19
Health care complaints to B.C. Ombudsperson highest in ten years
The BC Ombudsperson’s 2021/22 Annual Report, released 18 October, highlights that complaints about health care from British Columbians were the highest in a decade. The office received almost 1,300 complaints and enquiries focused on programs and services provided by the Ministry of Health and B.C.’s health authorities.
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2025-03-21
Ombudsman announces results of direct investigation operation into Housing Department’s handling of illegal parking in public housing estates
On 13 March 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Housing Department ("HD")'s handling of illegal parking in public housing estates, and made 12 recommendations for improvement to the HD.