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2023-11-07

Western Australian Ombudsman – Recordkeeping guidance for complaint handlers

International Conference - 20th Anniversary of the Mediator Institution of the Kingdom of Morocco – Speech IOI President Chris Field (28 Feb. 2023)

2023-11-07

Declaration Commune Sur L'Enlevement des Lyceennes au Nigeria_FR

2023-11-07

Declaração Conjunta Sobre o Rapto das Estudantes Nigerianas_PT

58. Working Session M: Alhagie Sowe – Decentralisation and sensitisation in the face of financial constraints

63. Plenary Session VI: Rt Hon Sir Geoffrey Palmer – Constitutional reflections on 50 years of the Ombudsmen in New Zealand

03. Plenary Session I: Michelle Bachelet – The The position of women’s rights –how can the Ombudsman contribute towards changes needed in making women’s rights a lived reality in public policy and administration

2023-11-07

08. Working Session A: Nicola Williams – Lessons from small states

10. Working Session A: Dr. Jane Martin – Austerity, public policy and politics – implications for fettering the discretion of the Ombudsman to investigate complaints

13. Working Session B: Dulcie McCallum – Becoming iterate in disability rights – an Ombudsman response to the paradigm shift

15. Working Session C: Prof. Andrew Goldsmith – Ensuring robust and resilient oversight under challenging conditions

21. Working Session D: Roberta Clarke – A protocol for Ombudsman dealing with complaints by female victims of violence

23. Working Session E: Arne Fliflet – Freedom of information and the Norwegian electronic public records (OEP)

24. Plenary Session III: Ann Abraham – Maximising the Ombudsman’s influence, impact and effectiveness in a difficult and constantly changing environment

32. Working Session G: David Rutherford – The IASC Operational Guidelines and other tools and learnings that can assist Ombudsman to respond constructively to a natural disaster

33. Working Session G: Karen Stevens – The challenges Ombudsmen face when dealing with suddenly displaced communities as a result of natural disaster. The Canterbury earthquakes

41. Working Session I: Young-ran Kim – E-People Initiative; facilitating dialogue and conflict resolution between the governing and the governed

42. Working Session I: Mariana Sotto Maior – Proposal for the establishment of The Code of Administrative Behaviour in the Portuguese Public Administration