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  • 2015-11-20

    Ombudsman Sindh orders the Municipal Authorities of Karachi to furnish information to NGO

    The Provincial Ombudsman initiated action on behalf of the complainant, as the Executive Engineer of the District Municipal Corporation, Karachi East had refused to provide information, though the complainant was entitled to get the same under the Freedom of Information Act, 2006.

  • 2012-04-05

    Portugal - Annual Report 2009 EN

  • 2021-07-16

    Ombudsman publishes summer edition of the Ombudsman's Casebook

    It contains a mixture of cases drawn from the work of the Office of the Ombudsman of Ireland which they hope prove useful to service providers in developing their services.

  • 2021-07-16

    Annual Report on the activities of the Austrian NPM 2020

    In 2020 the work of the Austrian National Preventive Mechanism (NPM) was significantly affected by the COVID-19 pandemic. The English version of the NPM’s activities in 2020 is now available.

  • 2021-07-16

    Regional Conference "Rights of Older Persons and Role of Ombudsman/NHRIs" - Draft Agenda

  • 2021-07-15

    Ombudsman of Hong Kong announces two own-motion investigations

    The Ombudsman of Hong Kong, China, Ms Winnie Chiu, announced the launch of two own-motion investigations. One will examine the operational arrangements for statutory visits under the Justices of the Peace Visit Programme (JP Visit Programme); the other one will investigate problems of alleged illegal operation of kaito ferry service.

  • 2021-07-15

    Cayman Islands - Ombudsman - Annual Report 2020 - EN

  • 2021-07-15

    Ombudsman Newsletter Issue 01/2021 (Jan. - June 2021)

  • 2015-11-13

    La Defensoría del Pueblo registró 214 conflictos sociales durante el mes de octubre

    La Defensoría del Pueblo presentó el Reporte de Conflictos Sociales N° 140, correspondiente al mes de octubre de 2015, el cual da cuenta –entre otros aspectos- que durante ese período se registraron 214 conflictos sociales (151 activos y 63 latentes). Respecto al mes anterior vemos que se incorporaron dos casos nuevos, dos reactivados, se resolvieron dos, dos casos salieron del registro debido a su inactividad prolongada y dos casos pasaron de estado activo a latente.

  • 2021-07-13

    Ouverture de la plateforme de cours en ligne

    L’Association des Ombudsmans et des Médiateurs de la Francophonie (AOMF) lance une plateforme de cours en ligne, au regard de l’importance du renforcement des capacités de ses membres, via notamment la formation. Cette nouvelle plateforme permet la formation massive de tous les collaborateurs de médiateurs, la possibilité de rendre certaines formations accessibles à tous, ainsi que la possibilité de maintenir des échanges permanents entre les membres.

  • 2021-07-13

    Pronunciamiento ante el magnicidio del Presidente de Haití

    El Consejo Directivo del Instituto Latinoamericano del Ombudsman-Defensorías del Pueblo (ILO), manifiesta su honda preocupación por el magnicidio del presidente de Haití y por la sistemática violación de los derechos humanos del pueblo haitiano.

  • 2021-07-13

    CLOM AOMF – Faire vivre les droits de l’enfant - Flyer

  • 2021-07-13

    ILO - Pronunciamiento ante el magnicidio del Presidente de Haití

  • 2021-07-12

    Mr. Somsak Suwansujarit appointed new Chief Ombudsman of Thailand

    Pursuant to section 17 of the Organic Act of Ombudsmen B.E. 2560 (2017), Mr Viddhavat Rajatanun has completed his term as Chief Ombudsman of Thailand. Following the Royal Proclamation Appointment granted by His Majesty the King Mahavajiralongkorn, Mr. Somsak Suwansujarit was appointed Chief Ombudsman of Thailand and Assoc.Prof. Issaree Hunsacharoonroj as Ombudsman of Thailand.

  • 2021-07-12

    Niveau de criminalité transnationale - la communauté internationale doit venir en aide

    Insécurité en Haïti avec un niveau de criminalité transnationale, la communauté internationale doit venir en aide à la PNH.

  • 2015-11-05

    Scottish Public Services Ombudsman publishes Annual Report 2014/2015

    The Office of the Scottish Public Services Ombudsman published its 2014-15 annual report. It charts another year of achievement for the SPSO. We handled a record number of complaints about public services, and further improved our productivity and the quality of our service.  We helped almost 5,600 people, providing independent advice and support and looking into the issues people brought us where we could. Our investigations led to over 1,400 recommendations for improvement to public services.  

  • 2015-11-04

    El Síndic investiga la muerte de cuatro personas por la inundación de un geriátrico en Agramunt

    El Síndic de Greuges de Cataluña ha abierto una actuación de oficio para aclarar las circunstancias de la muerte de cuatro personas en la residencia geriátrica Ribera del Sió de Agramunt a consecuencia de las fuertes lluvias. Los responsables del centro contactaron con los servicios de emergencia porque algunos usuarios con movilidad reducida no podían salir.

  • 2015-11-04

    Annonce des récipiendaires de 2015 de la Mention élogieuse de l’ombudsman des vétérans

    L’ombudsman des vétérans du Canada, Guy Parent, présentera aujourd’hui la Mention élogieuse de l’ombudsman des vétérans aux récipiendaires de 2015 : le lgén l’honorable Roméo Dallaire (ret.), et le capt (ret.) Raimo (Ray) Kokkonen en reconnaissance de leur contribution exceptionnelle au bien-être des vétérans et de leur famille.  

  • 2015-11-04

    Contacts

    Starter Kit contact For any questions or comments regarding this Starter Kit, please contact the Western Australian Ombudsman’s office by email: communications@ombudsman.wa.gov.au   Australian Ombudsman Offices Commonwealth Ombudsman Website: http://www.ombudsman.gov.au Email: ombudsman@ombudsman.gov.au Phone: 1300 362 072 Fax: 02 6276 0123 Postal: GPO Box 442, CANBERRA ACT 2601   New South Wales Ombudsman Website: http://www.ombo.nsw.gov.au Email: nswombo@ombo.nsw.gov.au Phone: 02 9286 1000 Toll free (outside Sydney metro): 1800 451 524 Fax: 02 9283 2911 Postal: Level 24, 580 George Street, Sydney NSW 2000   Northern Territory Ombudsman Website: http://www.ombudsman.nt.gov.au/ Email: nt.ombudsman@nt.gov.au Phone: (08) 8999 1818 Free call: 1800 806 380 Postal: PO Box 1344, Darwin NT 0801   Queensland Ombudsman Website: http://www.ombudsman.qld.gov.au Email: ombudsman@ombudsman.qld.gov.au Phone: 07 3005 7000 Freecall: 1800 068 908 (outside Brisbane) Fax: 07 3005 7067 Postal: GPO Box 3314, Brisbane QLD 4001   South Australian Ombudsman Website: http://www.ombudsman.sa.gov.au Email: ombudsman@ombudsman.sa.gov.au Phone: (08) 8226 8699 Toll free: 1800 182 150 (outside metro SA only) Facsimile: (08) 8226 8602 Postal: PO Box 3651, Rundle Mall SA 5000   Tasmanian Ombudsman Website: http://www.ombudsman.tas.gov.au/ Email: ombudsman@ombudsman.tas.gov.au Phone: 1800 001 170 (free call nationally) Postal: GPO Box 960 Hobart 7001   Victorian Ombudsman Website: https://www.ombudsman.vic.gov.au/ Email: ombudvic@ombudsman.vic.gov.au Phone: 03 9613 6222 1800 806 314 (Regional) +61 3 9613 6222 (International) Fax: 03 9614 0246 Postal: Level 1 North Tower, 459 Collins Street, Melbourne VIC 3000 DX210174 Melbourne   Western Australian Ombudsman Website: http://www.ombudsman.wa.gov.au Email: mail@ombudsman.wa.gov.au Phone: 08 9220 7555 Freecall: 1800 117 000 (toll free for country and interstate callers) Facsimile: 08 9220 7500 Postal: Ombudsman Western Australia, PO Box Z5386 St Georges Terrace PERTH WA 6831   Pacific Region Ombudsman Offices Ombudsman of the Cook Islands Website: http://www.whupi.com/ombudsman/ Email: complaints@ombudsman.gov.ck Phone: (682) 20 605 Fax: (682) 21 605 Postal: PO Box 748, Avarua, Rarotonga, Cook Islands   The Ombudsman of Hong Kong Website: http://www.ombudsman.hk Email: enquiry@ombudsman.hk Phone: (852) 2629 0555 Fax: (852) 2882 8149 Postal: G.P.O. Box No. 3300, Hong Kong New Zealand Ombudsman Website: http://www.ombudsman.parliament.nz Email: info@ombudsman.parliament.nz Phone: 0800 802 602 (+64 4 4739533) Fax: (04) 471 2254 Postal: PO Box 10152, Wellington 6143   Ombudsman Commission of Papua New Guinea Website: http://www.ombudsman.gov.pg Email: ombudspng@ombudsman.gov.pg  Phone: (675) 308 2600 / 308 2620 Toll Free: (675) 1801800 Fax: (675) 320 3211 Postal: Ground Floor, Deloitte Tower, Douglas Street, PO Box 1831 PORT MORESBY 121National Capital District, Papua New Guinea   Office of the Ombudsman Samoa Website: http://ombudsman.gov.ws/ Email: info@ombudsman.gov.ws Phone: +685 25394 Fax: (685) 2186 Postal: Apia Central Bank Building Level 5   Office of the Ombudsman of Solomon Islands Email: ombudsman@solomon.com.sb Phone: (677) 28135 / (677) 28625 Fax: (677) 28626 Postal: PO Box 535, Honiara, Solomon Islands   The Control Yuan Website: http://www.cy.gov.tw/mp.asp?mp=21 Email: cymail@ms.cy.gov.tw Phone: :(+886) 2-2341-3183 Fax: Fax:(+886) 2-2341-0324 Postal: No.2, Sec. 1, Zhongxiao E. Rd., Taipei City 10051, Taiwan (R.O.C.)   Commissioner for Public Relations of the Kingdom Of Tonga Email: primzolta@yahoo.com.au Phone: 00 (676) 26980 or (676) 26 981 Fax: (676) 26 982 Postal: Commission for Public Relations, Lavinia Road, NUKU’ALOFA TONGA   Office of the Ombudsman- Republic of Vanuatu Email: ombud.vt@vanuatu.com.vu Phone: (+678) 27200 Fax: (+678) 27140 Postal: Office of the Ombudsman, Private Mail Bag 9081, Port Vila, Vanuatu

  • 2015-11-04

    Stakeholder engagement

    This section of the Starter Kit provides information and resources relating to the office’s engagement and communication with its key stakeholders. Members of Parliament – Interacting with Members of Parliament and government Ministers. Journalists – Expectations of staff for communicating with the media and journalists and in other forums. Agencies – Improving public administration through interaction with agencies. Outreach and awareness – Considerations for raising awareness about the office’s services in the community, and enhancing access for the public.

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