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2026-02-05Ombudsman announces results of direct investigation operation into effectiveness of administrative support provided for complaint handling by the Secretariat of the Medical Council
On 5 February 2026, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the effectiveness of administrative support provided for complaint handling by the Secretariat of the Medical Council of Hong Kong under the Department of Health, and the DH’s regulatory role. The Office of the Ombudsman made 21 improvement recommendations to the authorities.
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2026-02-04
Newly elected Human Rights Ombudswoman in Slovenia
At its session on 3 February 2026, the members of the National Assembly elected Dr. Simona Drenik Bavdek as the new Human Rights Ombudswoman. She will also advocate for the establishment of a children's rights ombudsman in Slovenia, who would be able to operate autonomously within the Ombudsman's institution.
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2026-02-13Notez la date _Webinaire du CROA - Améliorer l’efficacité du traitement des plaintes_3 mars 2026 - FR
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2026-01-30
NSW Ombudsman Casebook highlights the human impact of public oversight
The NSW Ombudsman’s newly released Casebook January 2026: Investigations and complaint-handling case studies is providing a greater understanding of how independent oversight can address failures in public administration and deliver better outcomes for the people of NSW.
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2025-11-27
Human Rights Ombudsman - NPM Report 2024 - EN
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2025-11-21
Fairness under pressure: BC Ombudsperson highlights rising complexity and urgency in complaints about public service
The BC Ombudsperson says people in British Columbia are facing a growing mix of pressures when trying to access fair public services. Services are becoming more complex to navigate. Public sector budgets are tightening. And increasingly, decisions are being shaped by AI or automated decision making. In his 2024/25 Annual Report, released on 18 November 2025, Ombudsperson Jay Chalke says many of the matters reaching his office are now crisis-driven, and points to cases where people were left without essential supports until his office intervened.
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2025-10-10
New Zealand Ombudsman - Quarterly report Issue Number 49 - Spring 2025 - EN
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2026-01-15
Implementing ISO 9001: Strengthening Quality Management and Accountability in Ombudsman Institutions
Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their first high-level capacity-building webinar of 2026 Implementing ISO 9001: Strengthening Quality Management and Accountability in Ombudsman Institutions. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 20 January 2026 at 10 am (GMT+2).
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2026-01-15
240 citizens receive pending dues of Rs 230 million after intervention of Honourable Ombudsman Punjab
The Office of the Ombudsman Punjab has achieved another major milestone in resolving pending financial issues of citizens, ensuring the disbursement of Rs 230 million to 240 citizens across the province through effective, timely and proactive intervention.
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2026-01-15
Ombudsman’s investigation triggers review of cancer treatment wait times at NHS Trust
The Parliamentary and Health Service Ombudsman (PHSO) recently investigated the care of of a 67-year-old woman who was treated at Broomfield Hospital, run by the Trust, in 2023. Her death has triggered a systemic review of cancer treatment and diagnosis wait times at Mid and South Essex NHS Foundation Trust.
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2026-01-15
While pre-planning was limited, Ombudsperson investigation finds speed of provincial government delivery of social assistance cheques during 2024 postal strike was reasonable
On 17 December 2025, the BC Ombudsperson released a report outlining the results of his office’s investigation into the Ministry of Social Development and Poverty Reduction’s distribution of income and disability assistance cheques during the 2024 Canada Post strike.
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2025-09-11
Alberta Ombudsman - Annual Report 2022/2023 - EN
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2025-10-29
First IOI media training for French-speaking members successfully concluded
From 20 to 22 October 2025, the IOI hosted its first media training for its French-speaking members in collaboration with the renowned British media agency Media First. Participants from Africa, Europe and North-America learned different techniques to successfully perform in a TV or print interview and had the opportunity to apply their theoretical knowledge by practicing with a journalist trainer as well as a newly developed AI coach.
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2025-11-27
Human Rights Ombudsman - Annual Report 2024 - Summary - EN
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2026-01-16
AORC - Invitation - Webinar - Implementing ISO 9001 in Ombudsman Institutions - EN
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2026-01-16
AORC - Invitation - Webinar - Implementing ISO 9001 in Ombudsman Institutions - EN
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2026-01-14
AORC - Save the date - Webinar - Implementing ISO 9001 in Ombudsman Institutions - EN
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2026-01-14
AORC - Save the date - Webinar - Implementing ISO 9001 in Ombudsman Institutions - EN
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2026-01-14
CROA - Réservez la date – Webinaire – Mise en œuvre de la norme ISO 9001 dans les institutions d’Ombudsman - FR
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2026-01-14
CROA - Réservez la date – Webinaire – Mise en œuvre de la norme ISO 9001 dans les institutions d’Ombudsman - FR