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2024-03-27How to tell people they owe the government money – Best practice principles for notifying people about debts
Prompted by the Australian Taxation Office (ATO) re-activating or off-setting very old debts, on 26 March 2024, the Commonwealth Ombudsman, ACT Ombudsman and Inspector-General of Taxation and Taxation Ombudsman published: How to tell people they owe the government money – Best practice principles for notifying people about debts.
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2023-07-21IOI - President Chris Field's Submission to Review - EN
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2024-05-03
Banking Mohtasib Ombudsman provides relief of over Rs. 1.26 bilion to banking customers in 2023
The Institution of the Banking Mohtasib Pakistan (BMP) has provided relief amounting to Rs 1.26 billion to the Banking Customers by disposing of 25,493 complaints against commercial banks during the calendar year 2023.
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2024-02-15
Ombudsman calls on EU Transparency Register Secretariat to improve how it investigates complaints
The Ombudsman has asked the EU Transparency Register’s Secretariat to carry out more thorough and meaningful investigations when it comes to public complaints concerning alleged breaches of the code of conduct by registered organisations.
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2023-04-13
Access to information rights in Scotland
The Scottish Public Service Ombudsman has responded to a consultation from the Scottish Government on Access to Information Rights in Scotland. This consultation aimed to collect views from a wide set of stakeholders on the need for future legislative changes to the Freedom of Information (Scotland) Act 2002 (FOISA).
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2023-10-27
Hon’ble Ombudsman Punjab Major Azam Suleman Khan (Retd.) attends 3rd General Assembly Meeting of the OIC Ombudsman Association held in Turkey from 5 to 6 October 2023
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2023-10-27
Hon’ble Ombudsman Punjab Major Azam Suleman Khan (Retd.) attends 3rd General Assembly Meeting of the OIC Ombudsman Association held in Turkey from 5 to 6 October 2023
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2024-05-22
The National Ombudsman, the Ombudsman for Children and the Ombudsman for Veterans presented their annual report to the Dutch House of Representatives
Existing laws and regulations provide the government with enough room to properly help citizens. Yet, in practice, the government often solves problems with even more laws, regulations and complex processes, while these do not prevent or solve most of the citizens’ problems.
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2024-06-13
Ombudsman hands over the Annual reports of the Ombudsman and NPM to the Speaker of the National Assembly
On 6 June 2024, Human Rights Ombudsman Peter Svetina handed over the 29th regular Annual Report of the Human Rights Ombudsman and the 16th report of the National Preventive Mechanism for 2023 to the Speaker of the National Assembly of the Republic of Slovenia, Urška Klakočar Zupančič, MA, after he had forwarded it to the National Assembly one day prior in accordance with Article 5 of the Human Rights Ombudsman Act. After the meeting, the Ombudsman and the Speaker of the DZ made a public statement.
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2023-10-27
Chief Ombudsman calls for council workshops to be open by default
The Chief Ombudsman Peter Boshier is calling for councils to open workshops by default to reduce the perception that decisions are being made behind closed doors. The call follows Mr Boshier’s decision last year to test concerns that councils were using workshops and other informal meetings to make decisions. He also looked at the way councils were excluding the public from council meetings.
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2024-06-13
Public Protector releases a report on the investigations into administrative deficiencies relating to the processing of GBV related matters
On 4 June 2024, the Office of the Public Protector released a report on the investigations into administrative deficiencies relating to the processing of gender-based violence (GBV) related matters within the South African criminal justice system. The investigation emanates from the administrative challenges faced by the public, particularly women and children, in the South African criminal justice system identified by the Public Protector.
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2023-07-20
BC Ombudsman - Special Report - Time to Right the Wrong - EN
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2023-11-07
32. Working Session G: David Rutherford – The IASC Operational Guidelines and other tools and learnings that can assist Ombudsman to respond constructively to a natural disaster
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2023-05-25
Taxpayers’ Ombudsperson to monitor and examine issues related to CRA communications about the collection of COVID-related benefit overpayments
On 4 May 2023, the Taxpayers' Ombudsperson, Mr. François Boileau, announced his intention to closely monitor complaints received at his office concerning individuals who have already paid back COVID-related benefit overpayments to the Government of Canada yet are still receiving collection letters from the Canada Revenue Agency (CRA).
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2024-02-15
Veterans Ombud Releases Update on Letter To Minister of Veterans Affairs Regarding Merlo Davidson Settlement
Veterans Ombud Colonel (Ret’d) Nishika Jardine released an update about the actions Veterans Affairs Canada (VAC) took to resolve unfairness in the way it was reducing disability pensions for some Merlo Davidson class action settlement claimants.
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2023-11-15
Victorian Ombudsman - Councils and complaints: Glen Eira City Council’s approach to contractor work - EN
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2023-07-27
Ombudsman Punjab resolves to address grievances of the business community
Ombudsman Punjab Major Azam Suleman Khan (Retd.) visited the Lahore Chamber of Commerce & Industry (LCCI) at the invitation of its President, Kashif Anwar, and discussed matters of mutual interest including issues faced by the business community relating to public sector departments. The Ombudsman Punjab assured the business community of his department's full support to resolve their problems.
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2023-07-20
BC Ombudsperson releases 2023 report “Time to Right the Wrong”
The Ombudsperson of British Colombia (BC) released its report on 18 July 2023. It addresses the recent complaints to the Ombudsperson from surviving members of the Doukhobor community, who were apprehended, institutionalized and maltreated as children in the 1950s. The report draws on information from a 1999 BC Ombudsman investigation and report, renewing the call for both an apology and compensation.
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2023-03-09
Birmingham to change complaints process following Ombudsman report
Birmingham City Council has agreed to revisit the way it responds to complaints about respite care for children with disabilities after it wrongly told families to appeal to the Ombudsman.
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2023-11-15
Latvia - Ombudsman - Ombudsman’s letter to the Human Rights Council UPR Working group (2015) - EN