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  • 2014-02-24

    South Africa to host African Ombudsman Summit

    The conference is hosted by the African Ombudsman Research Center (AORC) on 25 and 26 February 2014 covering the topic "Strengthening Good Governance in Africa Through the Role of the Ombudsman".

  • 2014-03-14

    Statement by Network of National Human Rights Institutions on Human Rights Situation in Ukraine

    On the occasion of the General Assembly Meeting of the International Coordinating Committee of National Human Rights Institutions (ICC) at the UN Office in Geneva, the European Network of National Human Rights Institutions (ENNHRI) made a statement on the human rights situation in Ukraine.

  • 2023-10-31

    el-diputado-del-comun-informe-extraordinario-de-vivienda-2023-es

  • 2023-10-31

    El Diputado del Común - Informe Extraordinario de Vivienda 2023 - ES

  • 2014-02-24

    Occasional Paper #15

    The Swedish Ombudsman policy illustrated by case-notes from the annual reports (1982) Ulf Lundvik A discussion of the handling of cases by the Swedish Ombudsmen by the former Chief Parliamentary Ombudsman of Sweden.  

  • 2023-10-30

    Informe Anual 2021

  • 2023-10-30

    Informe Anual 2018

  • 2023-10-30

    Informe Anual 2019

  • 2023-10-30

    El abordaje del conflicto en la agenda global - 30 años de experiencia en la Defensoría del Pueblo de la Provincia de Santa Fe (2023)

  • 2023-10-30

    Informe Anual 2012 (Part I)

  • 2014-08-06

    Citizens’ Representative assumes responsibility for whistleblower investigations

    On July 1 2014 the province of Newfoundland and Labrador proclaimed the Public Interest Disclosure and Whistleblower Protection Act in effect.

  • 2014-11-20

    Radical complaint handling drive initiated by leading health and social care organisations

    Patients and service users have described their expectations for good complaint handling across health and social care in new research published today by the Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and Healthwatch England.

  • 2014-02-03

    Action grants for projects on fundamental rights and citizenship

    In order to strengthen a shared culture of fundamental rights within the European Union and the effective enforcement of the Charter of Fundamental Rights of the EU, the European Commission initiated a call for proposals to promote information and training activities which improve the knowledge and understanding of the scope and application of the Charter.

  • 2015-11-04

    Contacts

    Starter Kit contact For any questions or comments regarding this Starter Kit, please contact the Western Australian Ombudsman’s office by email: communications@ombudsman.wa.gov.au   Australian Ombudsman Offices Commonwealth Ombudsman Website: http://www.ombudsman.gov.au Email: ombudsman@ombudsman.gov.au Phone: 1300 362 072 Fax: 02 6276 0123 Postal: GPO Box 442, CANBERRA ACT 2601   New South Wales Ombudsman Website: http://www.ombo.nsw.gov.au Email: nswombo@ombo.nsw.gov.au Phone: 02 9286 1000 Toll free (outside Sydney metro): 1800 451 524 Fax: 02 9283 2911 Postal: Level 24, 580 George Street, Sydney NSW 2000   Northern Territory Ombudsman Website: http://www.ombudsman.nt.gov.au/ Email: nt.ombudsman@nt.gov.au Phone: (08) 8999 1818 Free call: 1800 806 380 Postal: PO Box 1344, Darwin NT 0801   Queensland Ombudsman Website: http://www.ombudsman.qld.gov.au Email: ombudsman@ombudsman.qld.gov.au Phone: 07 3005 7000 Freecall: 1800 068 908 (outside Brisbane) Fax: 07 3005 7067 Postal: GPO Box 3314, Brisbane QLD 4001   South Australian Ombudsman Website: http://www.ombudsman.sa.gov.au Email: ombudsman@ombudsman.sa.gov.au Phone: (08) 8226 8699 Toll free: 1800 182 150 (outside metro SA only) Facsimile: (08) 8226 8602 Postal: PO Box 3651, Rundle Mall SA 5000   Tasmanian Ombudsman Website: http://www.ombudsman.tas.gov.au/ Email: ombudsman@ombudsman.tas.gov.au Phone: 1800 001 170 (free call nationally) Postal: GPO Box 960 Hobart 7001   Victorian Ombudsman Website: https://www.ombudsman.vic.gov.au/ Email: ombudvic@ombudsman.vic.gov.au Phone: 03 9613 6222 1800 806 314 (Regional) +61 3 9613 6222 (International) Fax: 03 9614 0246 Postal: Level 1 North Tower, 459 Collins Street, Melbourne VIC 3000 DX210174 Melbourne   Western Australian Ombudsman Website: http://www.ombudsman.wa.gov.au Email: mail@ombudsman.wa.gov.au Phone: 08 9220 7555 Freecall: 1800 117 000 (toll free for country and interstate callers) Facsimile: 08 9220 7500 Postal: Ombudsman Western Australia, PO Box Z5386 St Georges Terrace PERTH WA 6831   Pacific Region Ombudsman Offices Ombudsman of the Cook Islands Website: http://www.whupi.com/ombudsman/ Email: complaints@ombudsman.gov.ck Phone: (682) 20 605 Fax: (682) 21 605 Postal: PO Box 748, Avarua, Rarotonga, Cook Islands   The Ombudsman of Hong Kong Website: http://www.ombudsman.hk Email: enquiry@ombudsman.hk Phone: (852) 2629 0555 Fax: (852) 2882 8149 Postal: G.P.O. Box No. 3300, Hong Kong New Zealand Ombudsman Website: http://www.ombudsman.parliament.nz Email: info@ombudsman.parliament.nz Phone: 0800 802 602 (+64 4 4739533) Fax: (04) 471 2254 Postal: PO Box 10152, Wellington 6143   Ombudsman Commission of Papua New Guinea Website: http://www.ombudsman.gov.pg Email: ombudspng@ombudsman.gov.pg  Phone: (675) 308 2600 / 308 2620 Toll Free: (675) 1801800 Fax: (675) 320 3211 Postal: Ground Floor, Deloitte Tower, Douglas Street, PO Box 1831 PORT MORESBY 121National Capital District, Papua New Guinea   Office of the Ombudsman Samoa Website: http://ombudsman.gov.ws/ Email: info@ombudsman.gov.ws Phone: +685 25394 Fax: (685) 2186 Postal: Apia Central Bank Building Level 5   Office of the Ombudsman of Solomon Islands Email: ombudsman@solomon.com.sb Phone: (677) 28135 / (677) 28625 Fax: (677) 28626 Postal: PO Box 535, Honiara, Solomon Islands   The Control Yuan Website: http://www.cy.gov.tw/mp.asp?mp=21 Email: cymail@ms.cy.gov.tw Phone: :(+886) 2-2341-3183 Fax: Fax:(+886) 2-2341-0324 Postal: No.2, Sec. 1, Zhongxiao E. Rd., Taipei City 10051, Taiwan (R.O.C.)   Commissioner for Public Relations of the Kingdom Of Tonga Email: primzolta@yahoo.com.au Phone: 00 (676) 26980 or (676) 26 981 Fax: (676) 26 982 Postal: Commission for Public Relations, Lavinia Road, NUKU’ALOFA TONGA   Office of the Ombudsman- Republic of Vanuatu Email: ombud.vt@vanuatu.com.vu Phone: (+678) 27200 Fax: (+678) 27140 Postal: Office of the Ombudsman, Private Mail Bag 9081, Port Vila, Vanuatu

  • 2020-02-21

    Joint Statement in Support of Georgian Public Defender (Ombudsman) - Feb. 2020

  • 2014-09-17

    Eligibility Case against City MP Committed to Full hearing

    Kenya’s Ombudsman’s petition challenging the eligibility of the Member of Parliament for a Nairobi Constituency, to serve in public office will proceed to a full hearing.

  • 2014-02-24

    Occasional Paper #56

    Police and military human rights training (1996) The Honourable Jean-Pierre Beaulne Round table with the Mexican Human Rights Commission. The Honourable Jean-Pierre Beaulne is the chairman of the Royal Canadian Mounted Police Public Complaints Commission.  

  • 2014-07-29

    Parliament Commissioner for Human Rights releases Annual Report

    The Ukrainian Parliament Commissioner for Human Rights released its Annual Report “On the observance of human and citizens’ rights and freedoms”.

  • 2015-11-04

    Risk management

    Standard ISO 31000:2009 Risk Management – Principles and guidelines defines risk as the ‘effect of uncertainty on objectives’. It is important that Ombudsman offices have policies and procedures in place to identify, assess, manage/mitigate and monitor a range of risks, and that these are reviewed and evaluated at appropriate intervals.

  • 2020-02-17

    Holding Pattern Update

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