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2014-12-10Québec Ombudsman presents highlights 2014
The end-of-year period is one of reporting and the Québec Ombudsman looks back at its most note-worthy interventions regarding departments and agencies of the Government of Québec and the health and social services network.
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2014-12-02
Ombudsman Office held two-day workshop on "Investigating Serious Incidents"
The Ombudsman Office organized a two-day workshop titled "Investigating Serious Incidents". The workshop was held at the Office's headquarters in the Seef area and was conducted by Pauline McCabe, the former Prisoner Ombudsman for Northern Ireland, and Clare McVeigh, a Senior Investigators in Northern Ireland.
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2015-01-13
APT report on children’s vulnerabilities in detention
The Association for the Prevention of Torture (APT) held a symposium on „Addressing children’s vulnerabilities in detention“ in 2014 and published an outcome report which provides an overview of the context and key principles related to children in conflict with the law and deprived of their liberty, as well as the main risk factors and situations which need to be addressed by NPMs.
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2015-03-23
Wrong advice leads to £45k pay out for farmer
A young farmer has now received the £45k he was denied by the Rural Payments Agency, following a Parliamentary and Health Service Ombudsman investigation.
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2015-05-22
Policies, Principles & Declarations
As the only global organisation representing Ombudsman institutions, IOI considers policy areas that are of specific importance to its members and therefore contributes to improving public services around the world.
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2012-08-16Resolution on Disability Rights - June 2012 EN
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2014-11-19
Protecting Children’s Rights
Twenty-five years ago, on 20 November 1989, the UN General Assembly adopted the Convention on the Rights of the Child (UNCRC). It was a landmark development: for the first time, states recognized children as fully-fledged bearers of a range of human rights, just like adults.
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2014-11-11
Veterans Ombudsman tables Annual Report 2014
The 2012-2014 Annual Report of the Veterans Ombudsman tabled in the House of Commons yesterday reflects an action-packed year.
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2016-01-07
Frail older people too afraid to complain about poor care
Many older people are afraid to raise the alarm when something goes wrong in their care and worry about what will happen to them if they do, according to a new report published.
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2014-10-21
Western Australian Ombudsman publishes Annual Report 2013/2014
This report describes the functions and operations of the Ombudsman WesternAustralia for the year ending 30 June 2014.
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2020-07-28
CY requests improvement on preservation of evidence and laws on polygraph tests
CY requests improvement on problems regarding preservation of evidence after conviction and laws on polygraph tests
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2014-10-30
Parliamentary and Health Service Ombudsman publishes summary of investigations
The Parliamentary and Health Service Ombudsman has published 161 summaries of investigations it carried out between April and June this year. The Ombudsman Service investigates complaints about the NHS in England and UK government departments and their agencies, such as the Child Maintenance Service and the DVLA. The published summaries include 35 governmental cases and 126 are healthcare.
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2015-02-12
Deadline for applications for regional subsidies extended
Following its call for applications for regional subsidies for the membership year 2014/2015, the IOI decided to extend the deadline for applications, allowing member institutions to turn in their applications for regional subsidies until 27 February 2015.
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2014-11-04
Public Services Ombudsman publishes annual health complaints report
The Scottish Public Services Ombudsman, Jim Martin, published the institution's annual complaints report for 2013-14 about the NHS in Scotland.
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2014-10-08
Ombudsman calls for greater transparency and protection for telecommunications customers
The Ombudsman, Soledad Becerril, has sent a study "Telecommunications: citizens’ needs and demands", to the Spanish Parliament which aims to improve the Government's monitoring of the operators' behaviour and transparency in providing the service, pricing, customer service, advertising and contracts.
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2015-03-13
President Walters and Secretary General Kräuter attend 28th annual ICC meeting in Geneva
IOI President John R. Walters and IOI Secretary General Günther Kräuter attended the 28th Annual Meeting of the International Coordinating Committee (ICC) of National Institutions for the Promotion and Protection of Human Rights which was held in Geneva from 11 to 13 March 2015.
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2015-12-02
Veterans Ombudsman urges more Information to on disability benefit decisions
Veterans Ombudsman Guy Parent released today an assessment of Veterans Affairs Canada’s implementation of the eight recommendations put forth in his 2011 report on “Veterans’ Right to Know Reasons for Decisions: A Matter of Procedural Fairness” and in his 2012 report on “Veterans’ Right to Disclosure: A Matter of Procedural Fairness”. The two reports identified areas of improvement needed to ensure transparency and fairness in Veterans Affairs Canada’s disability application and adjudication process.
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2014-12-22
APT publishes manual for monitoring immigration detention
Today the use of immigration detention as a migration management tool is on the rise in a large number of countries. The detention of asylum-seekers and migrants represents a growing human rights challenge worldwide. The Association for the Prevention of Torture (APT) therefore produced a practical manual on monitoring immigration detention, which is now available online.
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2015-05-20
Ombudsman hospital investigation finds people are afraid to complain
An investigation by Ombudsman Peter Tyndall has found that people are afraid to complain about the care and treatment they receive in hospitals because they are concerned about the repercussions for themselves or their loved ones.
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2015-05-29
Expulsion of special education needs student
In March Ombudsman Ron Paterson released an opinion under the Ombudsmen Act about an investigation into a decision by a school Board of Trustees to expel a high school student with Aspergers. Following an incident where the year 11 student had threatened to assault a teacher the Board had expelled him for “gross misconduct” that was “a harmful or dangerous example to other students”.