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2019-10-08Questionnaire - investigation on protection services for foreign unaccompanied minors
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2024-02-08Malawi President assents to Ombudsman Amendment Bill
The President of the Republic of Malawi, Lazarus Chakwera, has assented to the Ombudsman Amendment Bill, effective 1 February 2024. Ombudsman Grace Malera hailed the Malawi Leader for signing the Bill into law which among other things provides clarity on the broadened mandate of the Office in terms of which organs of government can be investigated.
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2024-02-08
The Ombudsman of the Republic of Angola receives the Ambassador of the EU in Angola
The Ombudsman of the Republic of Angola, Mrs. Florbela Rocha Araújo, received the Ambassador of the European Union (EU) accredited in Angola, Mrs. Rosário Bento Pais. At the hearing held on 30 January 2024, the Ombudsman requested the support of the EU for the materialization of virtual hearings throughout the country, to increasingly publicize the role of the institution in defending the rights, freedoms, and guarantees of citizens.
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2024-02-08
Ombudsman opens assistance centers
In a bid to bring its frontline services closer to the public, the Office of the Ombudsman opened its satellite office in Roxas City, Capiz on 30 January 2024. Ombudsman Samuel Martires led the opening of the Ombudsman Assistance Center (OAC) in City Mall Roxas City in partnership with DoubleDragon Corporation President Ferdinand Sia.
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2024-02-08
Jeunes ambassadeurs des droits : Signature d'une convention triennale en région Occitanie pour le programme JADE
Mardi 30 janvier 2024, Claire Hédon, était à Montpellier pour conclure une nouvelle convention de partenariat avec la région Occitanie pour le programme des Jeunes ambassadeurs des droits et de l’égalité (JADE). Le programme JADE est le programme éducatif du Défenseur des droits qui sensibilise les enfants et les jeunes à leurs droits dès le plus jeune âge.
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2024-02-08
Ombudsman objects to new indexation of mobile service tariffs
Ombudsman Diana Kovacheva sent a letter to the Minister of Economy and Industry Bogdan Bogdanov whereby she insisted that the interests of mobile service consumers be protected in a new indexation and price increase, this time for 2024.
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2024-02-08
Primes énergie : le Médiateur fédéral demande que des leçons soient tirées des problèmes résultant des mesures énergétiques
Entre la fin de l’année 2022 et décembre 2023, le Médiateur fédéral a enregistré pas moins de 1700 plaintes concernant les primes énergie. Jamais auparavant, il n’avait reçu autant de plaintes concernant une même problématique en relativement peu de temps.
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2021-02-24
Le Code européen de bonne conduite administrative
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2021-02-24
The European Code of Good Administrative Behaviour
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2020-10-30
Executive Summary (EN) - Outsourcing of Street Cleansing Services by the Food and Environmental Hygiene Department
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2020-01-16
Soutien à domicile : aider les parents avant qu’ils s’épuisent
Un enfant avec un lourd handicap ne reçoit pas toutes les heures de soutien à domicile auxquelles il a droit. Épuisés, ses parents portent plainte au Protecteur du citoyen.
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2019-03-27
The Brisbane Youth Detention Centre Report
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2020-02-19
Catalan Ombudsman demands safeguard of social rights in the face of growing vulnerability and climate
Due to the increasing number of complaints related to social emergency situations, the Ombudsman calls for immediate action which effectively responds to the more than 1,300 coexistence units concerned.
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2018-05-28
Commonwealth Ombudsman released NDIA report
Commonwealth Ombudsman Michael Manthorpe released a report on the 15 May 2018 into the National Disability Insurance Agency’s (NDIA) handling of reviews of decisions under the National Disability Insurance Scheme Act 2013. The report discusses systemic issues highlighted by complaints and stakeholder feedback including significant backlogs, delays in decision making and poor communication practices.
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2024-02-01
Public Defender introduces new Deputy Public Defender
On 29 January 2024, Public Defender Levan Ioseliani presented a new Deputy Public Defender of Georgia. Irine Chikhladze will coordinate and supervise the activities of the Department of Children's Rights, Gender Department, Department of the Rights of Persons with Disabilities, Equality Department and Regional Division of the Public Defender's Office.
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2024-02-01
Deputy Ombudsman in National Assembly on the position of older people from the findings of the institution of the Ombudsman
On 24 January 2024, Deputy Ombudsman, Dr Dijana Možina Zupanc, participated in a meeting of the Committee on Labour, Family, Social Affairs and Disability, at which the issue of older people, primarily in retirement homes was discussed. She presented the basic findings recorded by the institution of the Ombudsman while considering complaints connected to older people, about which it also warns the competent authorities and reports to the National Assembly.
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2024-02-01
Corruption perception results: NZ must be more open, says Chief Ombudsman
The Chief Ombudsman Peter Boshier says New Zealand must be even more open and direct if it is to improve its ranking as one of the least corrupt countries in the world. The just-released 2023 Transparency International Corruption Perception Index shows New Zealand has slipped to 3rd place on 85 points, after being ranked 2nd equal with Finland on 87 points in 2022.
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2024-02-01
Bridging the gap and forging connections
January 2024 marks Kevin Brezinski’s one-year anniversary in office since he began as Alberta Ombudsman and Public Interest Commissioner. In an interview, the Ombudsman speaks about his time in these two important roles and his plans for the future.
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2024-02-01
Defensoría del Pueblo: falta de interés de alcaldes impide funcionamiento de instancias de lucha contra violencia hacia las mujeres en Pasco
Al estar próximos a finalizar el primer mes del año, la oficina de la Defensoría del Pueblo en Pasco exhortó al Gobierno Regional de Pasco a retomar el trabajo de las instancias de concertación de lucha contra la violencia hacia las mujeres e integrantes del grupo familiar. Mediante este pedido, se busca evitar repetir lo ocurrido en el 2023, en que la actividad de estos grupos de trabajo fue mínima, lo que dificultó la reducción de los índices de violencia en esta región.
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2024-02-01
Séguéla: Première Réunion du Comité de veille et de suivi de la situation de la cohésion sociale
La première réunion pour l’année 2024 du Comité de veille et de suivi de la situation de la cohésion sociale du Médiateur de la République du département de Séguéla, s’est tenue, le mercredi 24 janvier 2024, à la salle du Conseil de la Préfecture de Séguéla.