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2017-01-19Direct investigation into arrangements on display of publicity materials in public housing estates
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2016-05-25Ombudsman highlights devastating impact of service failures and poor complaints handling
A report by the Parliamentary and Health Service Ombudsman highlights the devastating impact of service failures and poor complaints handling across the public sector. It reveals that too many people who complain to the NHS are not getting the answers they deserve when things go wrong. This latest snapshot of investigations by the Parliamentary and Health Service Ombudsman shows the devastating consequences families suffer when complaints are not resolved locally.
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2016-05-23
IOI President John Walters speaks at the Control Yuan
International Ombudsman Institute (IOI) President John R. Walters visited the Control Yuan on the morning of May 18, 2016, delivering a speech on the development of African ombudsman institutions and the challenges that they face.
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2016-05-23
ACRC publishes Annual Report 2015
The Anti-corruption and Civil Right Commission (ACRC) published the “ACRC Korea Annual Report 2015”, a collection of the ACRC’s performance and major policies of the year 2015. The Annual Report contains all efforts undertaken by the ACRC to fight corruption and protect the rights of the people over last year.
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2015-06-03
europe united-kingdom parliamentary-and-health-service-ombudsman health-service-commissioner-act-1993
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2016-05-19
The role of the Ombudsman in conflict resolution
The IOI is pleased to present the translated version of a variety of highly interesting articles relating to the topic of the role and functioning of the Ombudsman in conflict resolution.
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2016-09-15
Indemnisation des victimes d’actes criminels: le Protecteur du citoyen du Québec recommande une prise en charge plus efficace
Dans un rapport d’enquête publié le 15 septembre 2016, le Protecteur du citoyen du Québec fait état des principaux problèmes qui nécessitent des correctifs au sein du régime public d’indemnisation des victimes d’actes criminels (IVAC).
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2017-01-12
uk local-gov-om michael-king jan-2017
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2017-01-12
Michael King - new Local Government Ombudsman
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2016-05-18
Regional conference held in Melbourne
IOI President John Walters attended an Australasian and Pacific Ombudsman Region Conference hosted by Australian Commonwealth Ombudsman Colin Neave, which provided an excellent opportunity for Ombudsman and their staff from across Asia and the Pacific to meet and engage with their peers.
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2016-05-18
MoU signed between the IOI and the British and Irish Ombudsman Association
On 12 and 13 May 2016 IOI Secretary General Günther Kräuter attended the Annual Meeting and Conference of the British and Irish Ombudsman Association in Dublin and signed a Memorandum of Understanding.
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2016-05-17
Prisoners should have access to independent complaints body
Ombudsman Peter Tyndall has welcomed the recommendation by Inspector of Prisons, Judge Michael Reilly, that the Ombudsman be given the powers to investigate complaints from prisoners. Judge Reilly was speaking at ‘The Ombudsman behind Bars’ conference in Dublin on Thursday 12 May. The conference heard that Ireland is breaching human rights by not allowing adult prisoners have their complaints independently investigated.
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2016-05-17
Ombudsman Hong Kong invites public views on Education Bureau's regulation of application fees collected by kindergartens
The Ombudsman, Ms Connie Lau, today (May 12) invited members of the public to provide information and/or views on the regulation by the Education Bureau (EDB) of application fees collected by kindergartens.
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2016-05-17
FRA publishes handbook on European law relating to the rights of the child
Children are full-fledged holders of rights. They are beneficiaries of all human and fundamental rights and subjects of special regulations, given their specific characteristics. This handbook aims to illustrate how European law and case law accommodate the specific interests and needs of children.
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2015-06-03
theombudsmanordinance
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2015-06-03
leycndh2010
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2014-06-25
Chien de Garde le l'Ontario: Communiqué de Presse
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2016-05-12
Chairman of ACRC Korea elected to IOI Board of Directors
Following an electronic ballot carried out by the IOI General Secretariat in April 2016, Mr Yung-hoon Sung, Chairman of the Anti-Corruption & Civil Rights Commission (ACRC) Korea, was elected to the IOI Board of Directors.
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2016-05-12
The Parliamentary and Health Service Ombudsman publishes a report of investigations into unsafe discharge from hospital
The report highlights cases investigated by the Ombudsman service where people have been discharged from hospital before they are fit to leave or without making sure they can cope on their return home.
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2016-05-11
Ombudsman calls on Ontarion to abolish indefinite segregation
Ontario Ombudsman Paul Dubé today urged the Ministry of Community Safety and Correctional Services to abolish the practice of placing inmates indefinitely in segregation and develop alternatives to protect the rights of the vulnerable.
