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2025-11-27Serbia - Protector of Citizens - NPM report 2024 - EN
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2026-02-20Ombudsman of Aruba elected as Regional Director Caribbean and Latin America for the IOI
The Ombudsman of Aruba, Ms. Jurima Bryson, LL.M. has been elected Regional Director for the Caribbean & Latin American Region of the International Ombudsman Institute (IOI).
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2023-09-29
The Ombudsman and the Right to Access the Administration in the Welfare State
The Office of the Ombudsman of Israel has the pleasure of sharing with the international Ombudsman community an article written by Ms. Merav Fox Sobol, Senior Deputy Head of Department at the Office of the Ombudsman, in collaboration with two Israeli scholars. The article, which was published in the Office's special Jubilee publication, examines the role of the Ombudsman pertaining to the right to access the administration.
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2025-11-11
Croatia - NPM Report 2016 - EN
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2024-09-25
Ombudsman Malera rules in favour of the Electricity Supply Commission of Malawi
Ombudsman Grace Tikambenji Malera has exonerated the Electricity Supply Commission of Malawi (Escom) on how it promoted two employees to Section Headship position in Customer Services Department and Customer Services Officer respectively.
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2026-03-13
AORC Webinar - Presentation - Adv. Dube_Deputy Public Protector_SA_ADR Tools for Ombudsman Work - EN
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2025-09-05
Workshop at NED University held on 2 September 2025 to select 10 ambassadors for Ombudsman Sindh
A workshop was held on 2 September 2025 at the NED University Karachi chaired by Mr. Sohail Ahmed Rajput, Honourable Provincial Ombudsman Sindh, to select ten students of NED University as Brand Ambassadors of the Provincial Ombudsman Sindh. The students will be given the task to disseminate information about the role and functions of the Ombudsman among the students and the public at large.
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2026-02-12
The Flemish Ombudsman about high water bills on Flemish radio
On 4 February 2026, Flemish Ombudsman Myriam Parys explained on the Flemish radio programme WinWin how water bills are calculated, why tariffs differ, and what citizens can do themselves — from checking their meter regularly to performing a simple leak check. She stressed the importance of clear and transparent communication from water companies.
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2024-07-04
The Sindh Ombudsman has launched the 2nd Brand Ambassador Programme workshop to promote administrative justice and civic responsibilities
In a significant move to promote administrative justice and civic responsibilities, the Sindh Ombudsman has launched the 2nd Brand Ambassador Programme workshop at Sindh Madressatul Islam University on 28 July 2024. The programme, supported by the regional subsidy of the International Ombudsman Institute, aims to bridge the gap between the Ombudsman office and the community, fostering good governance, transparency, and accountability.
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2025-12-18
Special Report by the State Comptroller and Ombudsman on the Resolution of Civilian Complaints During an Emergency Situation
In September 2025, the State Comptroller and Ombudsman of Israel Matanyahu Englman presented a special report to the Knesset (Israeli Parliament) concerning the resolution of civilian complaints during the hostilities with Iran in June 2025.
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2026-02-12
Ombudswoman opens inquiry concerning AI use in evaluation of EU funding proposals
European Ombudswoman Teresa Anjinho has opened an inquiry into the measures governing the use of artificial intelligence (AI) by external experts in the evaluation of EU funding proposals. The inquiry will focus on whether the institutions concerned put in place sufficient safeguards regarding AI use. Following a complaint by a Polish company related to the evaluation of a proposal for funding under the Horizon Europe EIC Accelerator programme, the Ombudswoman has asked the European Commission and the European Innovation Council and SMEs Executive Agency (EISMEA) a number of questions.
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2026-02-12
Ombudsman Curaçao Organizes Webinar: The Role of the Ombudsman in Realizing the Right to Safe and Clean Drinking Water
On Friday, 20 March 2026, the Ombudsman of Curaçao, in collaboration with the International Ombudsman Institute (IOI), will organize a webinar in the context of World Water Day (22 March). In this webinar, the Ombudsman of Curaçao brings together representatives of ombudsman institutions from different IOI-regions, and also gives attention to the citizen’s perspective, as articulated by the Curaçao civil society.
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2025-12-18
New Ombudsman Toronto report into the City’s handling of a resident’s social assistance overpayments
The City of Toronto’s Ombudsman Kwame Addo says the City’s Employment and Social Services division made multiple errors in how it responded to a Toronto mother who’d received overpayments in social assistance. Addo says City staff did not give the client a clear explanation of what she owed, neglected information that supported her case, didn’t speak to her to understand the facts and kept her waiting for hours when she tried to speak to a supervisor.
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2025-06-18
Ombudsman of Denmark - Annual Report - 2024 - EN
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2024-04-04
Ombudsman engages the Minister Of Planning And Economic Development
The Ombudsman of the Republic of Sierra Leone, Tejan Ahmed Israel Jah Esq, paid a courtesy visit to the Minister of Planning and Economic Development, Madam Kenye Ballay, and a cross section of her Management Team at her Office at Tower Hill in Freetown.
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2024-05-10
10 Years Pass since Creation of Equality Mechanism
On May 2, 2024, 10 years have passed since the Parliament of Georgia, in accordance with the Association Agenda with the European Union, adopted the Law of Georgia on the Elimination of All Forms of Discrimination, and within the framework of the Public Defender’s Office, a national anti-discrimination mechanism was created.
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2025-07-11
Ararteko (Ombudsman Basque Country) - Annual report - Summary 2024 - EN
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2023-08-10
The Ombudsman Punjab Major Azam Suleman Khan presents the Annual Report 2022 to Governor Punjab Muhammad Balighur Rehman
Ombudsman Punjab, Major Azam Suleman Khan (Retd) (Hilal-i-Imtiaz), presented the annual report of the Office of the Ombudsman Punjab for 2022 to Governor Punjab, Muhammad Balighur Rehman, at the governor's house. Major Azam Suleman Khan elaborated on the noteworthy aspects of the annual report, stating that the ombudsman office successfully resolved 29,970 complaints out of a total of 31,149, resulting in an impressive 96% resolution rate.
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2026-02-12
NSW Ombudsman investigation finds statutory failings in DCJ handling of ROSH reports
A newly released NSW Ombudsman investigation has denounced DCJ’s longstanding practice of closing ROSH reports on the stated basis that it has inadequate resourcing to undertake the necessary investigation and assessment of risk. “No Capacity to Allocate” – The Department of Communities and Justice’s practice of closing ROSH (Risk of Significant Harm) reports found this practice is contrary to DCJ’s statutory responsibilities, but has become ingrained as ‘business as usual’.
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2026-02-04
Report highlights confusion over patient removal rules in GP
The Northern Ireland Public Services Ombudsman has published the second in a series of Overview Reports which review issues that are creating potential barriers to accessing healthcare. The report ‘The Removal of Patients from their General Practice Service’ provides an overview assessment of GP Practice decisions to remove patients from their Practice list alongside the guidance; legislation; and processes currently in place to inform these decisions.