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2020-10-30Executive Summary (EN) - Maintenance and Repair of Play and Fitness Equipment in Public Rental Housing Estates
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2016-04-15First Spanish IOI training to be held in Rosario, Argentina from 9 – 10 June 2016
The IOI is pleased to announce its first training course for a Spanish-speaking audience. This course, which will be hosted by the Defensoría del Pueblo de la Provincia de Santa Fe, will be held from 9 to 10 June 2016 in Rosario, Santa Fe, Argentina.
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2021-08-05
cover-id-report-final-2021
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2021-08-05
cover-id-report-final-2021
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2021-08-05
cover-id-report-final-2021
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2015-07-31
Ontario Ombudsman marks decade of progress in 2014/2015 Annual Report
Ontario Ombudsman André Marin today released his tenth annual report, marking the end of an historic year – and decade – that saw the largest investigation in the history of the office, the enactment of legislation extending the Ombudsman’s mandate to municipalities, school boards and universities, and an 86% increase in complaints received since 2009-2010.
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2015-11-04
Stakeholder engagement
This section of the Starter Kit provides information and resources relating to the office’s engagement and communication with its key stakeholders. Members of Parliament – Interacting with Members of Parliament and government Ministers. Journalists – Expectations of staff for communicating with the media and journalists and in other forums. Agencies – Improving public administration through interaction with agencies. Outreach and awareness – Considerations for raising awareness about the office’s services in the community, and enhancing access for the public.
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2015-08-06
Public Services Ombudsman is appointed Gibraltar’s competent authority for ADR
The Public Service Ombudsman in Gibraltar has been appointed by HM Government of Gibraltar to be the Competent Authority for Gibraltar for the purposes of the Consumer (Alternative Dispute Resolution) Regulations 2015.
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2020-10-21
Defensor del Pueblo - NPM Annual Report 2014
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2015-05-04
Ombudsman addresses European bodies to fight against homophobia
The institution calls for an intervention of the European Parliament, the European Ombudsman and the Human Rights Commissioner of the Council of Europe.
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2020-10-20
Taxpayers' Ombudsman - Annual Report - 2017/2018 - EN
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2020-10-20
Taxpayers' Ombudsman - Annual Report - 2019/2020 - EN
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2020-10-21
Defensor del Pueblo - NPM Annual Report 2013
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2020-10-20
Taxpayers' Ombudsman - Annual Report - 2018/2019 - EN
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2015-11-05
Scottish Public Services Ombudsman publishes Annual Report 2014/2015
The Office of the Scottish Public Services Ombudsman published its 2014-15 annual report. It charts another year of achievement for the SPSO. We handled a record number of complaints about public services, and further improved our productivity and the quality of our service. We helped almost 5,600 people, providing independent advice and support and looking into the issues people brought us where we could. Our investigations led to over 1,400 recommendations for improvement to public services.
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2021-02-23
Portugal - NPM Report 2019 - PT
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2020-10-22
AORC Webinar - OM under Threat - Invitation and Speaker Information
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2015-06-12
8th Biennial CAROA Conference held in Curaçao
At the 8th Biennial Caribbean Ombudsman Association (CAROA) Conference the Ombudsman of Sint Maarten, Dr. Nilda Arduin, was elected as the new President of the Caribbean association for the period July 2015 – June 2017. As President of CAROA, Dr. Arduin will endeavor to broaden the knowledge and awareness of good governance within the Caribbean region.
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2015-11-04
Outreach and awareness
Ensuring that all of the community are aware of, and can access, services should be an essential objective of the office.
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2015-06-10
Ombudsman publishes 2014 annual report
Until now, the Ombudsman’s Annual Report has been published at the beginning of October in the year following the report year. This is late. With effect from the report year of 2014, the process has successfully been moved forward so that the Report will now be published already in April of the following year. We are very pleased with that. Hopefully, it will help make the Annual Report even more topical and relevant.