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2015-11-04Members of Parliament
The relationship between the Ombudsman and Parliament will depend on the office’s enabling legislation and the structure of government.
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2016-05-31
EU Ombudswoman presents Annual Report 2015
Ombudswoman of the European Union Emily O’Reilly presents Annual Report 2015.
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2016-02-01
Public Services Ombudsman for Wales publishes quarterly casebook
Issue 23 of the Public Services Ombudsman for Wales’ Casebook (October - December 2015) has been published. The Casebook is a collection of summaries of cases dealt with in the previous quarter.
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2015-11-18
Migrants and fundamental rights
The Defender of Rights has issued a report in October 2015 on “Migrants and fundamental rights: the situation in the territory of Calais” based on two visits conducted in June and July 2015, highlighting violations in the field of fundamentals rights regarding the migrants living in Calais.
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2015-11-13
Parliamentary and Health Service Ombudsman comments on adult social care complaints report
Commenting on the Local Government Ombudsman's report highlighting the number of complaints it has received about adult social care in 2014/15, and the reasons behind the complaints, Parliamentary and Health Service Ombudsman Julie Mellor confirms that the number of unresolved complaints receive about the NHS in England and UK government departments is steadily increasing.
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2016-07-04
Public Services Ombudsman publishes Annual Report 2015
Gibraltar laid its Annual Report 2015 before the Parliament on Wednesday 29th June 2016.
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2020-12-17Arrangements for Production, Distribution, Stocktaking and Use of CSI Masks (Executive Summary)
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2020-12-17
Effectiveness of Joint Office for Investigation of Water Seepage Complaints in Handling Water Seepage Reports (Executive Summary)
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2015-12-21
International working group on introduction of declaration on NHRIs role in conflict and post-conflict situations
In October 2015, representatives of national institutions of 20 countries of the world unanimously adopted the Kyiv Declaration on the "Role of NHRIs in Conflict and Post-conflict Situations" following results of work of a two-day international conference of the same name.
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2015-10-20
AOMF holds convention in Québec City
The 9th convention of the members of the Association des Ombudsmans et Médiateurs de la Francophonie (AOMF) culminated in the adoption of the Québec Declaration, which calls for strengthening and consolidation of mediation institutions as promoters of democratic values, the rule of law and respect for human rights.
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2020-12-15
BC Ombudsperson: Complaint Handling Guide – Setting up Effective Complaint Resolution Systems in Public Organizations (Dec. 2020)
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2015-10-02
European Board member election
It is our priviledge to kindly inform you that the election to fill the vacancy on the Board of the European Region of the IOI has been finalised. Ms. Ülle Madise (Chancellor of Justice of Estonia) has been confirmed as Member of the Board of the European Region
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2015-11-23
Queensland Ombudsman presents report into workplace death investigations
Queensland Ombudsman Phil Clarke today presented The workplace death investigations report, a review of workplace death investigations undertaken by the Office of Fair and Safe Work Queensland (OFSWQ), to the Speaker of the Queensland Parliament.
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2016-04-29
Investigations training held in Vanuatu
The Offices of the Commonwealth and NSW Ombudsman recently worked in partnership to develop and present a three-day training program in Vanuatu in April 2016 on “Strengthening Skills in Administrative Investigations”.
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2020-12-14
Australia - Ombudsman SA - Annual Report 2019/2020 EN
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2015-11-04
Measuring and monitoring performance
As with any other public or private sector organisation, it is important that offices monitor, measure and report on their performance. This will provide the Ombudsman and senior staff with confidence in the work of the office. It will also allow the office to demonstrate to the community that it is making appropriate and efficient use of the funding and resources with which it is provided. In some jurisdictions, this information can also be of assistance to the Parliamentary Committees tasked with overseeing the work of the Ombudsman. Offices can use this information to support applications for additional funding and resources, particularly if there is a clear increase in a particular area of the office’s work. And finally, this information will be useful to demonstrate the office’s importance to the community.
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2016-08-16
Czech Ombudsman releases 3 annual reports: on her activities, NPM, and discrimination
Public Defender of Rights of the Czech Republic, Anna Šabatová, has recently published three annual reports on her activities.
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2020-12-16
ILO Declaration 2020
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2015-10-27
Ombudsman launches new website
In a ceremony held on 19 October 2015, the Office of the Ombudsman of The Gambia presented its new website. In her welcome remarks, Ombudsman Fatou Njie-Jallow indicated that the website is aimed at creating more awareness among citizens about the role and function of the Office and she encouraged all to make use of the online complaints service which, she indicated, would save them time and energy.
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2015-12-15
Québec Ombudsman presents Highlights 2015
The Québec Ombudsman received reports of major deficiencies in the quality of the care and services provided to the residents of a residential centre in Abitibi, primarily regarding basic care, nursing care, means of control, reprisals and harassment, and a nurse’s attitude and behaviour.