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2024-10-17Taxpayers' Ombudsperson releases 2023–2024 Annual Report
Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, released his annual report, Fair Access to Service, which was tabled on 8 October 2024 in the House of Commons by Ms. Iqra Khalid, Parliamentary Secretary to the Minister of National Revenue. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson between April 1, 2023, and March 31, 2024.
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2016-04-11
Mission d’observation de l’Office de la Protection du Citoyen aux Gonaïves
D’après un rapport préliminaire de l’Office de la Protection du Citoyen (OPC), les prisonniers gonaïviens sont détenus dans des conditions infrahumaines. Ils sont entassés comme des sardines. Ils n’ont pas accès aux loisirs et la majorité d’entre eux souffrent de maladies cutanées.
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2026-03-24The Hague Declaration (May 2024)
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2025-03-28
Celebrating the Success of the International Ombud Expo 2024
The 2nd International Ombud Expo (IOE) 2024 concluded on a high note, reaffirming the crucial role of Ombud institutions in strengthening governance, upholding human rights, and ensuring good public administration. Hosted in Gaborone, Botswana, from July 29 to August 2, 2024, the event brought together 541 delegates, including Ombud offices, human rights bodies, grievance handlers, and integrity organisations from over 100 countries. The participation of the AOMA Secretariat AORC and of some institutions, which could not afford exhibition stalls and have their accommodation subsidised, received financial support of the IOI including through its regional subsidy programme.
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2024-06-05
Best Practice Paper on Whistleblower Protection now online
Despite their importance, whistleblowers are often treated by society in an ambivalent manner. There are a number of reasons for protecting whistleblowers; first and foremost to ensure the proper functioning of the public systems acting for the benefit of the public. The next publication in the series of IOI Best Practice Papers was developed by the Office of the State Comptroller and Ombudsman of Israel and is based on the immense experience acquired by the Office.
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2024-10-10
International Ombudsman Summit 2024 and Hong Kong Ombudsman 35th Anniversary Reception
The year 2024 marks the 35th anniversary of the establishment of the Office of The Ombudsman, Hong Kong, China. To commemorate this important milestone, the institution will be hosting for the first time an International Ombudsman Summit with the theme "Ombudsman in a Changing World: Learning from the Past; Preparing for the Future" on 3 December 2024 in the Hong Kong Palace Museum. Kindly click here to register for the event.
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2025-11-12
Ombudsman Moldova - Annual Report 2021 - EN
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2023-11-02
Ombudsman conducted Mobile Accountability Clinics in Zomba district
In an effort to strengthen transparency and accountability mechanisms at grassroots level the Office of the Ombudsman conducted Mobile Accountability Clinics in Zomba District for two weeks. Through the mobile clinics platform, the Office takes its services to the communities to sensitize and empower people to identify and report suspected acts of Maladministration that are perpetrating injustices.
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2025-11-27
Colonel (Ret’d) Nishika Jardine reappointed as Veterans Ombud
The Honourable Jill McKnight, Minister of Veterans Affairs and Associate Minister of National Defence, is pleased to re-appoint Colonel (Ret’d) Nishika Jardine to the role of Veterans Ombud. The re-appointment is for a period of three years and is effective 23 November 2025.
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2026-01-09
Direct investigation operation into Government’s work on landslide prevention and mitigation and management of government slopes completed
On 8 January 2026, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the work of the Government of the Hong Kong Special Administrative Region on landslide prevention and mitigation as well as management of government slopes, with 32 major recommendations for improvements made to the Civil Engineering and Development Department, the Lands Department, the Highways Department, the Water Supplies Department and the Architectural Services Department.
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2024-09-12
Ombudsman Assistance Center now open in Pasay City
The Office of the Ombudsman opened its third Ombudsman Assistance Center (OAC) at the DoubleDragon Plaza in Pasay City on 22 August 2024. Intended to cater to walk-in clients for the filing of complaints and Statement of Assets, Liabilities and Net Worth including the processing of Ombudsman clearance, the OAC is designed to provide responsive and streamlined frontline services.
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2024-10-10
Speaker commits to support the inspectorate of government
The Speaker of Parliament, Rt. Hon. Annet Anita Among, has pledged Parliament support to the Inspectorate of Government (IG) on its Digital Transformation Journey, and the completion of the IG Head Office Building. Speaker Among made the pledge this morning shortly after receiving the 50th and 51st IG Bi-Annual Performance Reports to Parliament from the Inspector General of Government (IGG), Hon. Beti Kamya Turwomwe.
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2024-07-31
DPU and partners promote the rights of flood victims in Rio Grande do Sul
The Federal Public Defenders' Office is offering assistance and guidance to individuals impacted by the floods in Rio Grande do Sul (RS), a state in southern Brazil, through the “Caravan of Rights for the Reconstruction of RS” project. Collaborating with other institutions, the DPU seeks a wide range of out-of-court solutions.
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2024-03-14
Ombudsman engages Government on farm input subsidy investigation findings
The Office of the Ombudsman has presented to the Ministry of Agriculture, preliminary findings of its Systemic Investigation on the Implementation of the Affordable Inputs Programme for the 2022/23 and 2023/2024 growing seasons. Ombudsman Grace Malera led a team from her Office to interface with Agriculture Minister Sam Kawale, Ministry Officials and others from the Smallholder Fertilizer Revolving Fund of Malawi.
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2025-08-22
Ombudsman of Indonesia - Annual report 2024 - Short Version - EN
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2025-08-01
AORC_Webinar Presentation_Caroline Sokoni_Internal Enforcement Mechanisms of a Governmental Ombudsman - EN
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2024-02-22
Appointment of the new Ombudsman of the Republic of Sierra Leone
The Office of the Ombudsman wishes to inform the general public that his Excellency the President, Rtd. Brig. Dr. Julius Maada Bio, has appointed Tejan Ahmed Israel Jah, Esq. as the new Ombudsman of the Republic of Sierra Leone.
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2024-10-10
Forging connections in Red Deer
September was an eventful month for the Alberta Ombudsman’s office, highlighted by the release of their 57th Annual Report and a meaningful trip to Red Deer. This journey, made by the Alberta Ombudsman and select staff, stands out as an effective way to raise awareness about the services the institution offers to Albertans and to provide valuable education to local authorities. Engaging with communities across the province helps build stronger relationships and ensures that residents know how to access their services.
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2024-05-16
Commissioner for Fundamental Rights Hosts European Ombudsman
On 9 April 2024, Commissioner for Fundamental Rights of Hungary Dr. Ákos Kozma received European Ombudsman Ms. Emily O’Reilly in his office, as part of Ms. O’Reilly’s official visit to Hungary.
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2025-11-11
Croatia - NPM Report 2024 - EN