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2025-11-12Ombudsman Moldova - Annual Report 2024 - EN
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2026-03-24
The Hague Declaration (May 2024)
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2026-03-20Communication with patients on healthcare waiting lists
The Northern Ireland Public Services Ombudsman’s follow-up report shows that since its report in 2023 there has been progress in how the healthcare system provides information to patients on waiting lists.
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2026-03-13
AORC Webinar - Presentation - Adv. Dube_Deputy Public Protector_SA_ADR Tools for Ombudsman Work - EN
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2026-03-13
NSW Ombudsman - NSW public sector complaint handling in 2025 report - EN
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2025-11-12
Ombudsman Moldova - Annual Report 2021 - EN
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2026-03-13
Webinar recording now available: AORC Webinar on „Integrating ADR and Investigative Techniques in Ombudsman Case Resolution”
On 3 March 2026, the African Ombudsman Research Centre (AORC) held a webinar on Integrating ADR and Investigative Techniques in Ombudsman Case Resolution. Click here to read the contributions and access the recordings.
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2026-03-13
Ontario Ombudsman releases Indigenous Services Plan, commits to ongoing dialogue to improve public service delivery for Indigenous Peoples
On 12 March 2026, Ontario Ombudsman Paul Dubé released his Office’s Indigenous Services Plan, committing to internal improvements and external engagements to help ensure public services in Ontario respect Indigenous rights.
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2026-03-13
Review identifies opportunities to improve complaint handling processes
On 9 March 2026, the NSW Ombudsman tabled the report NSW public sector complaint handling in 2025 – self-assessment and survey results that provides a high-level snapshot of the maturity and effectiveness of complaint handling systems across NSW public authorities.
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2026-03-11
Online Dialogue - Indigenous People and Deprivation of Liberty - Agenda
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2026-03-06
NSW Ombudsman calls on Minister to deliver reforms to the inmate discipline system
In the report ‘The progress of NSW’s inmate discipline system reform’, which was tabled on 2 March 2026, the NSW Ombudsman has called on the Minister for Corrections to respond to concerns that insufficient steps have been taken in due time to reform the inmate discipline system in response to the Ombudsman’s 2024 investigation.
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2026-03-13
AORC Webinar - Presentation - Adv. Anani_ Head of Mediation_Israel_Ombudsman_ When and How to Integrate ADR in Case Handling - EN
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2025-09-11
Alberta Ombudsman - Annual Report 2024-2025 - EN
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2025-09-11
Alberta Ombudsman - Annual Report 2024/2025 - EN
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2025-11-12
Ombudsman Moldova - Annual Report 2020 - EN
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2025-11-21
Fairness under pressure: BC Ombudsperson highlights rising complexity and urgency in complaints about public service
The BC Ombudsperson says people in British Columbia are facing a growing mix of pressures when trying to access fair public services. Services are becoming more complex to navigate. Public sector budgets are tightening. And increasingly, decisions are being shaped by AI or automated decision making. In his 2024/25 Annual Report, released on 18 November 2025, Ombudsperson Jay Chalke says many of the matters reaching his office are now crisis-driven, and points to cases where people were left without essential supports until his office intervened.
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2025-11-27
Human Rights Ombudsman - NPM Report 2024 - EN
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2025-11-12
Ombudsman Moldova - Annual Report 2023 - EN
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2023-02-16
Issue 5 – Giving voice to mental health patients (Feb. 2021)
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2026-03-06
Face it instead of turning away: Recognising, addressing and preventing violence against women and girls - taking responsibility in the health and social sectors
In the run-up to International Women's Day, the Austrian Ombudsman Board and the Stiftung Forum Verfassung launched a follow-up format to the lecture series "One in Five", which was organised by MedUni Vienna in previous years. Students of social work and people in training for other social professions as well as representatives of civil society organisations came to the event centre of the Constitutional Court for an expert event on preventing violence against women.