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2022-01-05IOI Statement of Support for Parliamentary and Health Service Ombudsman (PHSO) (November 2021)
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2017-11-16Chief Ombudsman issues opinion on seclusion complaint
New Zealand’s Chief Ombudsman Peter Boshier has released his final opinion on the complaint concerning the seclusion of a child at Ruru Specialist School. He underlined that the family had been let down by the school and education agencies, and acknowledged the subsequent changes to legislation that prohibit the use of seclusion in any New Zealand school.
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2018-02-13
New Control Yuan members welcomed at pre-inauguration meeting
Control Yuan President Chang Po-ya welcomed all 11 new CY members at a pre-inauguration meeting held January 18, 2018, two days after the nominees were approved by the Legislative Yuan. In a speech at the gathering, she expressed the expectation that all members will work together in exercising their constitutionally-granted independent ombudsman powers in order to ensure good governance.
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2017-11-17
Start of IOI membership evaluation process
The IOI has started the first phase of its membership evaluation process, which will be conducted on a rolling basis. The first 60 members have received the evaluation forms in our three official languages and can choose which one suits them best. We highly appreciate your active participation in this confidential evaluation, which has a non-punititve charater. The final report of this membership evaluation process will be presented by the Office of the Secretary General at the 2020 World Conference in Dublin.
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2018-07-17
North Wales Council breaks Welsh language promise
A North Wales council has broken a promise to correct Welsh language errors in its council tax notices, the Ombudsman has found.
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2018-04-26
Complaints to Toronto Ombudsman up in 2017
City of Toronto Ombudsman Susan Opler released the institution's 2017 Annual Report. She says that in 2017, her office handled nearly 1650 complaints about City services, up 7% from the year before. Poor communication continues to be a factor in many complaints her office receives. Ombudsman Toronto published nine reports in 2017, making 65 recommendations that improved fairness in how the City of Toronto serves people.
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2018-11-05
Ombudsman reviewing more than 1,000 complaints about Ontario Cannabis Store
Ontario Ombudsman Paul Dubé today confirmed that his office has received more than 1,000 complaints about the Ontario Cannabis Store (OCS) since it opened October 17. Most are from customers frustrated with delayed deliveries, billing problems and poor customer service.
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2014-02-24
Occasional Paper #37
Advocate General: South Africa's version of an ombudsman (1986) Dirk J. Brynard Mr. Brynard is a Professor at the University of South Africa.
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2023-07-07
Ombudsman State of Schleswig-Holstein – Annual Report on Social Affairs 2012 (GER)
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2014-02-24
Occasional Paper #23
A survey of the complaint-handing institutions in Hong Kong (1983) Rebecca Wong Kit Lin Ms. Lin is a graduate student in the Department of Political Science at the University of Hong Kong.
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2022-01-04
Commonwealth Ombudsman - Factsheet: How to deliver an effective apology (Jan. 2022)
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2018-03-20
Austrian Ombudsman supports Japanese research project
On 20 March 2018 Ombudsman Kräuter welcomed Mr Mahito Shindo, Assistant Professor at the School of Sciences of Waseda University, Tokyo. In a current research project Mr Shindo examines to what extent Ombudsman institutions can ensure the quality of administrative environmental decision makings. The Austrian Ombudsman Board was pleased to contribute its expertise to this academic work.
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2017-11-24
Ombudsman investigation finds that women wrongly excluded from Magdalen scheme
An investigation by Ombudsman Peter Tyndall has found that some women who worked in the Magdalen laundries have been wrongly refused access to the Magdalen Restorative Justice scheme. In his report ‘Opportunity Lost’, issued today, the Ombudsman also criticises other aspects of the Department of Justice and Equality’s administration of the scheme.
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2017-11-29
Responsibility to protect – guidelines for NHRIs and Ombudspersons
The Special Adviser of the United Nations Secretary-General on the Responsibility to Protect, Mr. Ivan Simonovic, shared a document on "Accountability for Atrocity Crimes Prevention: Implementation Guidance for National Human Rights Institutions and Ombudspersons" with the International Ombudsman Institute (IOI).
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2017-10-19
Violations against persons with a mental disorder considered in a special report
At a press conference held at the premises of the Human Rights Ombudsman of the Republic of Slovenia on Tuesday, 5 September 2017, Human Rights Ombudsman Vlasta Nussdorfer and Deputy Ombudsman Ivan Šelih presented a special report, which the Ombudsman had sent to the National Assembly of the Republic of Slovenia the previous day. The report considers the issue of overcrowded secure wards in social care institutions (particularly special social care institutions) and difficulties faced by persons with a mental disorder in these wards, drawing attention to violations of their right to personal dignity.
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2018-04-17
Makueni County Residents Offered Free Legal Services
As part of its strategies to contribute towards realisation of the right to access to justice by Kenyans, the Commission has carried out free legal aid forums in Makueni County. The public forums, conducted in three different towns, are aimed at creating and enhancing citizens’ awareness on administrative justice and on their right to access to information and how it promotes access to justice.
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2018-01-25
Ombudsman Hong Kong presents TV drama series
The Ombudsman of Hong Kong invites IOI members to watch the TV drama series jointly produced by her Office and local TV station. These TV drama series, first of its kind, are based on actual complaint cases handled by the Office.
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2018-12-17
New Zealand elected to lead regional group
New Zealand’s Chief Ombudsman, Peter Boshier, has been elected to an important international role following a meeting last month of some 20 regional ombudsmen. From April next year, Mr Boshier will be the Regional President of IOI’s Australasian and Pacific Ombudsman Region (APOR). He already serves as one of three APOR Board Directors.
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2017-11-30
Ombudsman Quarterly Review Spring 2017
The Spring 2017 issue of the Ombudsman Quarterly Review is available now. It includes: engagement in the Pacific, the Ombudsman's Annual Report 2016/17, Disability Rights update, Experts by Experience on our OPCAT visits, agency progress on the OIA, PrivacyLive on Right to Know Day, latest case notes and opinion.
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City of Athens Ombudsman