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2023-06-16IOI President undertakes significant cultural exchange, visiting Postojna Cave, Lake Bled and Piran on the occasion of his official visit to Slovenia
IOI President Chris Field PSM undertook an official visit to Slovenia following the very gracious invitation of his outstanding colleague, Human Rights Ombudsman, Peter Svetina. Alongside bilateral exchanges and a number of meetings with the most senior members of Government, President Field was given the great honour of visiting many of the beautiful regions of Slovenia.
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2023-06-09
IOI President undertakes visit to day care centre Hiša dobre volje on the occasion of his official visit to Slovenia
Immediately following his meeting with the President of the Republic of Slovenia, Dr Nataša Pirc Musar, it was a privilege for IOI President Chris Field PSM, to accompany President Musar and Human Rights Ombudsman Peter Svetina to visit the day care centre, Hiša dobre volje, in Miren near Nova Gorica.
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2023-05-25
Ombudsman probes Transport Department’s arrangements for driving tests
On 18 May 2023, the Ombudsman, Ms Winnie Chiu, announced the launch of a direct investigation to examine the driving test arrangements of the Transport Department (“TD”). The Office has received 40 complaints related to driving tests, involving such issues as candidates’ discontent about the waiting time for driving tests, TD’s early test appointment booking system, the scheduling of driving tests, as well as appeals and arrangements for video recording of driving tests.
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2015-05-29ACRC Korea - Annual Report - 2012 - EN
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2023-05-19
IOI President visits Austrian city of Graz and the province of Southern Styria
Following the IOI World Board meeting in Vienna, IOI President Chris Field had the pleasure of visiting Graz and a number of parts of Southern Styria at the very kind invitation of the Minister for Education, Human Resources, European and International Affairs, Mr Werner Amon MBA.
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2014-02-06
Ombudsman of the State of Iowa - Annual Report 2010 - EN
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2023-05-10
CY finds systemic problems when investigating cases involving corporal punishment and gender equality among school teachers
Through the investigation of cases involving corporal punishment and gender equality among school teachers, as well as following up on investigation reports and corrective cases, the Control Yuan has found that there are still two systemic issues that require improvement in the current practical operation of the school faculty evaluation committees.
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2025-05-02
CY Urges VAC to Rectify Waste and Pesticide Violations at Its Affiliated Farms and to Uphold Environmental Responsibilities
The Fushoushan Veterans Farm, affiliated to the Veteran Affairs Council, was found to have committed violations in the handling of business waste. In addition, both Fushoushan and Wuling Veterans Farms were found to have engaged in improper pesticide use. On March 20, 2025, the Control Yuan Committee on Foreign and National Defense Affairs approved the investigation report submitted by CY members Fan Sun-Lu, Lin Wen-Cheng, and Upay Radio Kanasaw.
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2023-04-27
OmbudsPEI publishes first annual report on improving treatment of opioid use disorder
Steps are being taken to provide inmates at Prince Edward Island’s Provincial Correctional Centre (PCC) with improved treatment for opioid abuse following a 10-month investigation by the province’s office of the Ombudsperson.
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2023-04-27
Commissioner for Fundamental Rights of Hungary attends NEIWA plenary meeting
The Commissioner for Fundamental Rights of Hungary, Dr. Ákos Kozma, took part in the plenary meeting of the Network of European Integrity and Whistleblowing Authorities (NEIWA) in Rome on 23 March 2023.
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2018-06-07
Malta - Annual Report 2010 - EN
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2023-04-20
The Ombudsman of Hong Kong probes Government's work in combating abuse of public housing resources
On 20 April 2023, the Ombudsman, Ms Winnie Chiu, announced the launch of a direct investigation into the Government’s work in combating abuse of public housing resources.
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2014-02-05
Asian Pacivic Forum: undertaking effective investigations - a manual for NHRIs
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2025-04-11
Public Services Ombudsman for Wales publishes report on investigation of a complaint against Betsi Cadwaladr University Health Board
On 8 April 2025, the Public Service Ombudsman for Wales published a new Public Interest report highlighting significant shortcomings in the patient’s post-operative care, failures in the informed consent process and inadequate contract monitoring arrangements in place between Betsi Cadwalader University Health Board and Health Trusts in England.
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2025-04-04
Connecting Ombudsman Procedures and Citizens: Advancing Public Engagement and Accessibility in Hungary
The Office of the Commissioner for Fundamental Rights of Hungary has successfully implemented the IOI-supported regional subsidy project “Connecting Ombudsman Procedures and Citizens”. The two-phase initiative aimed at strengthening public awareness of the Ombudsman’s work, particularly in the field of disability rights, and at familiarizing the public with the network of newly established regional offices.
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2023-03-01
Ombudsman probes regulation of licensed swimming pools by Food and Environmental Hygiene Department
On 28 February 2023, the Ombudsman, Ms Winnie Chiu, announced the launch of a direct investigation to examine the regulation of licensed swimming pools by the Food and Environmental Hygiene Department (“FEHD”).
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2025-03-28
Public Protector of South Africa to deliver Thematic Lecture in Parliament hosted by the Office of the Ombudsman
As part of the Office of the Ombudsman’s 30th Anniversary commemorations, the office will be organising a Thematic Lecture focusing on the mandate of the Ombudsman. This event will highlight the crucial principles of transparency, fairness, and accountability within public administration. It will be held on 12th June 2025 in the Plenary Hall of the House of Representatives in Malta, under the theme “Transparency, Fairness, Accountability: Cornerstones of Good Administration - The Mandate of the Ombudsman.” The Office of the Ombudsman is honoured to welcome Adv. Kholeka Gcaleka, the Public Protector of South Africa, as keynote speaker.
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2023-02-22
Surrey to apologise to family for not providing boy with proper education
Surrey County Council has agreed to review how it arranges and monitors special educational needs support for children and young people in the county following a Local Government and Social Care Ombudsman investigation.
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2023-02-16
The Ombudsman held a press conference to announce two own motion investigation reports
The Ombudsman, Ms Winnie Chiu, held a press conference on 16 February 2023 to announce the results of two direct investigations.
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2023-02-16
Comparative study on digitalization of public services and the role of Ombudsman – podcast episode and article now available
The University of Applied Sciences Vienna (FH Campus Wien) has conducted a study on the role of Ombudsman institutions in the context of the growing digitalization of public services worldwide, to which IOI members contributed by filling in an online survey and by participating in interviews. Prof.(FH) Dr. Julia Dahlvik, the researcher behind this study, has now published a first article on her preliminary findings in a scientific journal and also featured in a podcast episode of the "Law in Action" podcast. To access the article and podcast episode, kindly click here.