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2015-11-23Exposition « Tes droits, c'est tout un art ! »
Ils viennent d’Albanie, du Bénin, de France, de Maurice, du Nouveau-Brunswick (Canada) et du Sénégal, et ils vous parlent des droits de l’enfant ! Initié par le Comité sur les droits de l’enfant de l’Association des Ombudsmans et Médiateurs de la Francophonie (AOMF), ce projet d'exposition a permis d’organiser des ateliers d’expression artistique dans six pays.
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2016-07-19Summarized Judgment July 2016
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2014-02-24
Occasional Paper #70
The concept and role of the ombudsman throughout the world (1999) Dr. Marten Oosting Dr. Oosting is the National Ombudsman of the Netherlands and President of the International Ombudsman Institute.
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2015-11-04
Government agencies
Ombudsmen engage with agencies to improve public administration in various ways, not just through resolving and investigating complaints.
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2016-05-17
Public Defender's bulletin - electronic version
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2014-05-12
Ombudsman probes regulation of fire safety measures
On 8 May 2014 the Ombudsman, Ms Connie Lau, declared a direct investigation into the Administration’s regulation of the fire safety measures for New Territories Exempted Houses (NTEHs).
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2015-11-04
Strategic and business planning
Strategic and business planning is an important part of an office’s corporate governance framework. Its purpose is to continuously improve the office’s outward-facing and inward-facing services by establishing a set of clearly defined expectations and outcomes.
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2016-11-02
News Article - Gazeta Prawna (PL)
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2014-11-17
A well-functioning local government
The upcoming municipal elections in Poland created a good opportunity to discuss the problems faced by residents of communes, districts and voivodeships. For this purpose, the Human Rights Defender has created a second index of problems developed on the basis of requests and complaints received by the Office of the Human Rights Defender.
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2015-08-06
Correctional Investigator - Annual Report 2013/2014 - EN
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2014-04-15
Ombudsman urges Government leaders to learn from complaints
The Parliamentary and Health Service Ombudsman has urged Government leaders not to ignore complaints which provide a vital opportunity to learn from mistakes and improve public services.
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2016-03-01
Constitution of Ukraine
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2014-02-20
Síndic de Greuges de Catalunya - Annual Report 2009 - FR
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2015-07-20
Seimas Ombudsmen's Office - Annual Report 2012 - Summary EN
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2015-11-04
Receiving and assessing complaints
How complaints are received and assessed can vary depending on a number of factors, including the jurisdiction of the Ombudsman, the agencies and other parties involved, the actions that the complainant has already taken, and the complainant’s desired intended outcome.
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2014-11-04
New Powers for Public Services Ombudsman for Wales
From 1 November 2014, the Public Services Ombudsman for Wales’s jurisdiction changed. This is as a result of the Social Services and Well-being (Wales) Act 2014. He now has an extended role in relation to care homes, domiciliary care and palliative care services.
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2015-11-04
Guiding principles
The Ombudsman is a core institution of modern government with a role to promote and protect human rights, contribute to the maintenance of the rule of law and as a pathway to accessible, timely and effective administrative justice. As the Ombudsman has a significant role to keep the executive government to account, the Ombudsman and the Ombudsman’s office must act, and be seen to act, with a high degree of integrity and accountability.
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2015-08-07
Alberta Ombudsman - Annual Report 2014/2015 - EN
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2015-07-20
Seimas Ombudsmen's Office - Annual Report 2011 - Summary EN
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2014-02-04
New water services jurisdiction for Western Australia Ombudsman
Following the passage of the Water Services Act 2012, the existing Energy Ombudsman Western Australia has become the Energy and Water Ombudsman Western Australia and therefore investigates complaints concerning the provision of services by electricity, gas and water services providers.