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2021-06-24Webinar on “Recalcitrant Respondents”
The University of KwaZulu-Natal and the African Ombudsman Research Centre (AORC), a research and training arm of the African Ombudsman and Mediators’ Association (AOMA), cordially invite you to a facilitated discussion themed: “Recalcitrant Respondents” to be held on Tuesday, 29 June 2021. Panellists of this online exchange include Hon. Augustine N. Makgonatsotlhe (Botswana), Deborah Glass (Australia), and Dr. Ahmed Aboul Wafa (Egypt). Registration is now open!
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2023-11-02NSW Ombudsman - Report - Child Death Review Team Annual report 2022-23 - EN
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2023-11-02
NSW Ombudsman - Report - Child Death Review Team Annual report 2022-23 - EN
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2023-11-07
Western Australian Ombudsman – Commencing an Own-Motion Investigation
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2023-11-07
Western Australian Ombudsman – Investigations for Early Resolution Flow Chart
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2021-03-09
Poland must apply internationally recognized standards to ensure Ombudsman can operate without interruption
In view of current developments in Poland, the IOI reissues its official letter of support from October 2020, stating its opinion on provisions regulating the transitional period until a new office holder will be elected for the position of the Polish Commissioner for Human Rights. Poland must apply and consider internationally recognized standards such as the Venice Principles to ensure that the Ombudsman institution is able to fulfil its mandate without interruption in the service of the citizens of Poland.
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2023-11-07
Western Australian Ombudsman – Recordkeeping guidance for complaint handlers
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2021-05-14
PHSO starts to regularly publish casework
On Thursday 29 April 2021, PHSO started the routine publication of their primary and detailed investigations on their website. You can view their cases on their new publishing platform. They published around 15 of their decisions and will continue to publish cases on the second and fourth Wednesday of each month. The number of cases they publish will gradually increase over the next few months.
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2023-11-07
Vicotrian Ombudsman - Worksafe - Easy English Summary
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2021-11-03
Secretary General Amon attends Ombudsman conference in Colombia
IOI Secretary General Werner Amon followed an invitation from the Ombudsman of Colombia, Carlos Ernesto Camargo Assis, to participate in an international Ombudsman meeting on “Migration and Refuge – Rights at Risk”, which took place in Cartagena (Columbia) from 19 – 21 October 2021.
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2021-03-12
Best Practice Paper on “Giving Voice to Mental Health Patients” now available
The IOI is pleased to present the next issue of its Best Practice Paper series (BPP). Issue 5 puts a focus on the rights of mental health patients, especially those who are involuntarily detained in psychiatric facilities or required to take medical treatment. The BPP is based on observations made by the Ombudsman of Alberta and the British Columbia Ombudsperson.
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2023-11-07
47. Working Session K: Jeannine Daniel – Introducing FOI in small states with geographical challenges
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2021-02-25
Greek Ombudsman - Return of third country nationals - Special Report 2019 - EN
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2020-07-20
Parliamentary and Health Service Ombudsman 2019-20 Annual Report
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2023-11-15
USOA: 38th Annual Conference
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2021-03-08
Seoul Metropolitan Government Citizens' Ombudsman Commission celebrates 5th Anniversary
This year marks the fifth anniversary of the Seoul Metropolitan Government Citizens' Ombudsman Commission since it was launched for the first time among local governments of Republic of Korea in February 2016 as an independent collegiate administrative agency. As an ombudsman organization, the commission is responsible for monitoring the municipal administration and protecting the rights and interests of our valued citizens.
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2021-03-01
Virtual workshop on NHRI’s role in implementing UNGP+10
June 2021 will see the 10-year anniversary of the adoption of the UN Guiding Principles on Business & Human Rights (UNGPs) by the UN Human Rights Council. On 18 March 2021, the GANHRI Working Group on Business and Human Rights will hold a virtual workshop on NHRI’s role in implementing the UNGP+10.
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2023-11-07
Western Australian Ombudsman – Quality Framework for Complaint Handling
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2023-11-07
Western Australian Ombudsman – Quality Framework for Complaint Handling
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2021-06-30
Ombudsmen of Portugal and Cape Verde sign Cooperation Protocol
The Ombudsmen of Portugal and Cape Verde, Maria Lúcia Amaral and José Carlos Delgado, signed a Cooperation Protocol to strengthen the conditions for sharing knowledge, good practices and exchanging experiences, as well as facilitating citizens’ access to their institutions.