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2021-06-24NIPSO finds systemic maladministration following PIP investigation
The Northern Ireland Public Services Ombudsman, Margaret Kelly, today recommended significant changes in how further evidence is used in assessing and awarding entitlement to Personal Independence Payment (PIP), a benefit for some of the most vulnerable in society.
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2023-11-07Western Australian Ombudsman – Should We Exercise Discretion Not to Investigate
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2023-11-07
46. Working Session K: Andrew Ecclestone – UK & comparative experience
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2023-11-07
Webinar: Report on Participants' Feedback
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2023-11-07
Western Australian Ombudsman – Procedures for High Risk and Priority Complaints
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2023-11-07
Welcome Address Prof. Brian McArthur, UKZN
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2023-11-07
Western Australian Ombudsman – Managing enquiries about a complaint from third parties
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2023-11-07
Western Australian Ombudsman – Discontinuing an Investigation
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2021-02-17
High Commissioner for Human Rights publishes special reports
The High Commissioner for Human Rights of the Russian Federation has published two new special reports concerning the “Observance and Protection of the Rights of Persons with Disabilities in the Russian Federation” and “Human Rights Protection during the Spread of Covid-19”.
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2023-11-07
28. Working Session F: Dr Tom Frawley – Doing better with less?
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2021-08-12
Mr Syed Jamalud Din Shah officially appointed as Provincial Ombudsman of Khyber Pakhtunkhwa, Peshawar
The new Ombudsman of Khyber Pakhtunkhwa, Peshawar, Pakistan has entered into office on 2 August 2021.
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2023-11-07
OGP Webinar: Power Point Presentations
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2023-11-07
Webinar Announcement (17 March 2015)
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2023-11-07
Webinar Powerpoint Presentation - Ombudsman Innovations - 17 March 2015
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2023-11-07
Barcelona Workshop - Program - EN
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2023-11-07
Western Australian Ombudsman – Should We Exercise Discretion to Investigate
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2021-04-13
New Best Practice Paper on how to deal with challenging behaviour
Ombudsman staff who investigate complaints often say the hardest part of the job is handling the behaviour of some of the people who use their services. They may be angry, frustrated, or distressed; occasionally, they even may demonstrate threatening behaviour. Issue 6 of the IOI’s Best Practice Paper series provides guidance to help complaint handlers deal with such challenging behaviour and improve their service.
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2021-03-17
Online presentation of Comparative Study on American Ombudspersons
The Defensoría del Pueblo (Ombudsman) of Buenos Aires invites all interested parties to the presentation of its Comparative Study of Ombudsperson Institutions throughout the American Continent. Among others, this study examines the framework, structure, functions, and public relations of 135 Ombudsman Offices throughout the American Continent. The discussion, which will be held on 22 March 2021, is now open for registration!
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2023-11-07
08. Working Session A: Nicola Williams – Lessons from small states
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2021-03-22
ECRI highlights 2020: Inequalities related to COVID-19, growing religious intolerance, backlash against LGBTI people
The Council of Europe’s anti-racism commission (ECRI) in its 2020 annual report published today, ahead of the International Day against Racial Discrimination marked on 21 March, identified four key challenges Europe was facing last year. These are: mitigating the disproportional impact of the Covid-19 pandemic on vulnerable groups, tackling deep-rooted racism in public life, combating anti-Muslim racism and antisemitism in the face of terrorism, and addressing the backlash against the protection of human rights of LGBTI people.