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2016-02-29Ombudsman New South Wales – Presentation – Complaint Handling and Good Administration
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2019-06-19UPR recommendations on Armenia discussed from human rights perspective in public hearings
On April 5th, a public hearing on the “National Human Rights agenda: UN Universal Periodic Review” was held in the National Assembly of Armenia with the participation of the Human Rights Defender of Armenia and civil society organizations, representatives of public authorities, media, diplomatic missions and international organizations.
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2019-04-24
Manitoba Ombudsman releases a report under PHIA about a privacy breach related to MRI services
Manitoba Ombudsman has released an investigation report under the Personal Health Information Act (PHIA) related to the unauthorized disclosure of personal health information of 91 patients who received magnetic resonance imaging (MRI) scans within the Winnipeg Regional Health Authority (WRHA) between 2008 and 2016. The patients’ health information was disclosed in violation of PHIA to several media organizations.
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2018-06-14
Investigation into the Administration of the Fairness Fund for Taxi and Hire Car Licence Holders - June 2018
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2020-05-14
Veterans Ombudsman’s report on financial compensation for veterans and SRB payout
Pension for Life, implemented on April 1, 2019, is a new financial compensation regime available to Canadian Armed Forces Veterans. This investigation compared lifetime financial benefits under three compensation schemes: Pension Act, the New Veterans Charter/Veterans Well-being Act, and the new Pension for Life.
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2016-06-08
RCMP - Review - ENGLISH
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2015-09-14
Public Defender of Rights - Annual Report 2014 EN
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2019-10-22
Dépliant IPCAN
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2019-06-06
Concept of combating criminal subculture in the penitentiary institutions (June 2019)
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2016-09-01
Good Practice Guide for Public Sector Agencies
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2016-03-01
Special Report NPM 2014 EN
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2020-05-06
UN Special Rapporteur on Housing provides Covid-10 Guidance Notes
With States across the world prescribing that people “stay home” and practice social distancing, it is now clear that housing has become the frontline defence against the coronavirus and home has rarely been more of a life or death situation. Leilani Farha, UN Special Rapporteur on the Right to Adequate Housing, would like to share COVID-19 Guidance Notes, which NHRIs may find them helpful for their line of work.
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2020-04-27
Letter from UN High Commissioner Bachelet regarding Covid-19 and the role of NHRIs
In a note the UN High Commissioner for Human Rights reflects the role of NHRIs with regards to the COVID-19 pandemic and offers an "Aide Memoire" that has been developed by OHCHR to provide guidance to NHRI interventions based on international human rights standards.
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2021-03-16
PHSO - Missed opportunities: What lessons can be learned from failings at the North Essex Partnership University NHS Foundation Trust - Special Report 2019 - EN
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2019-09-05
Dutch Ombudsman hosts Poldershop on “Ombudsman Tools”
Dutch National Ombudsman Reinier Van Zutphen will host another Poldershop in The Hague on Friday, 1 November 2019. This edition of the Poldershop is about how Ombudsman assess the actions of the government and on what basis they reach their decisions. Input and results from this Poldershop will inform an IOI Best Practice Paper to be published next year.
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2019-06-21
annual-report-2018 odm french
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2019-06-21
Annual Report 2018 OdM_French
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2019-04-17
Fines Victoria’s errors and delays create anxiety and frustration
Victorians have had their licences wrongly suspended or been treated as if they are liable for fines when they have committed no offence, due to Fines Victoria’s errors and delays, the Victorian Ombudsman has found.
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2020-04-29
Police Ombudsman evaluates impact of Body Worn Video
In a special report the Police Ombudsman for Northern Ireland, Marie Anderson, evaluates the impact of the introduction of Body Worn Video (BWV) on complaints about the Police Service Northern Ireland (PSNI). In two parts the report provides statistical and qualitative analysis and shows a number of case studies to identify instances when the new technology helped the Ombudsman’s investigations as well as instances when it did not.
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2016-10-10
Australia - Victorian Ombudsman - Annual Report 2016 EN