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2023-11-0708. Working Session A: Nicola Williams – Lessons from small states
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2021-11-23Council of Europe member states must prioritise children’s rights every day
On the occasion of World Children’s Day, Council of Europe Commissioner for Human Rights, Dunja Mijatović calls on political leaders to ensure that children’s rights remain firmly on top of their agendas. Council of Europe member states must take all necessary measures to build strong societies for the future. This means investing in children from early childhood on, to ensure their equal access to rights and address rising levels of child poverty.
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2023-11-02
NSW Ombudsman - Report - Child Death Review Team Annual report 2022-23 - EN
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2023-11-02
NSW Ombudsman - Report - Child Death Review Team Annual report 2022-23 - EN
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2021-07-20
Expectations for conditions and treatment of residents in health and disability places of detention
The Chief Ombudsman of new Zealand has developed draft 'Expectations for the conditions and treatment of residents in health and disability facilities- aged care!' ('Expectations – aged care') and invites feedback on them. This document sets out the Chief Ombudsman's expectations for the conditions and treatment of residents in aged care facilities who cannot leave at will.
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2023-11-07
Western Australian Ombudsman – Commencing an Own-Motion Investigation
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2023-11-07
Western Australian Ombudsman – Investigations for Early Resolution Flow Chart
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2023-11-07
Western Australian Ombudsman – Recordkeeping guidance for complaint handlers
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2023-11-15
USOA: 38th Annual Conference
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2023-11-07
Vicotrian Ombudsman - Worksafe - Easy English Summary
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2023-11-07
47. Working Session K: Jeannine Daniel – Introducing FOI in small states with geographical challenges
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2023-11-07
Western Australian Ombudsman – Quality Framework for Complaint Handling
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2023-11-07
Western Australian Ombudsman – Quality Framework for Complaint Handling
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2021-09-27
Commonwealth Ombudsman publishes Code of Practice for Vocational Education and Training sector education providers
The Commonwealth Ombudsman publishes a Code of Practice for Vocational Education and Training sector education providers.
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2021-06-08
Dublin Declaration adopted by IOI General Assembly
The Dublin Declaration sets out the contribution Ombudsman organisations will make to the UN Agenda 2030, especially the prerequisite of leaving ‘no one behind’ and ensuring that all persons can fulfil their potential in equality. The declaration commits to working towards achieving equality of access to vaccination, urging vaccines to be treated as a global public good to be made available equally around the globe.
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2023-11-07
Western Australian Ombudsman – Checklist for High Risk Complaints
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2021-07-07
Hidden prison disciplinary hearings lack scrutiny, Victorian Ombudsman finds
A Victorian Ombudsman investigation has found prisoner disciplinary hearings are still done “in the dark” and the potential for unfairness remains rife. The probe into the prison disciplinary process, which deals with prisoners who break prison rules, also found prisoners with mental health issues and cognitive impairment were not always offered adequate support and information.
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2023-11-03
APOR - Member's meeting Communiqué - EN
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2021-10-11
Publication on access to justice for vulnerable and energy-poor consumers
A new publication by Naomi Creutzfeldt, Chris Gill, Marine Cornelis, and Rachel McPherson offers a novel socio-legal approach to access to justice, alternative dispute resolution, vulnerability and energy poverty. It assembles the findings of an interdisciplinary research project studying access to justice and its barriers in the UK, Italy, France, Bulgaria and Spain (Catalonia).
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2021-07-29
Ombudsman annual review highlights widening cracks in council complaints systems
The ‘widening cracks’ in local government complaint handling are being highlighted in the Local Government and Social Care Ombudsman’s annual review of complaints 2020-2021, published today.