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2023-12-13Office of Ombudsperson for Financial Services - Annual Report 2022 2023 - EN
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2021-06-28Ombudsman presents Annual report 2020
2020 marked the 15th anniversary of the establishment of the Ombudsman institution in Bulgaria. Fifteen years in which the national public advocate has forged, day after day, year after year, honest, genuine, meaningful, and functional links to the citizens. A relationship that is based on trust, respect, commitment, and aspiration to help every person seeking and relying on support from the Ombudsman institution.
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2021-06-17
Provincial Ombudsman Sindh published research study on "Issues of Girls' Education in Sindh"
The IOI is pleased to share the research study on "Issues of Girls' Education in Sindh" conducted on the initiative of the Provincial Ombudsman Sindh in collaboration with Sindh Education Foundation (SEF). The study, which was published in December 2020, has been supported by the IOI's Regional Subsidies programme.
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2021-07-07
ENNHRI published regional rule of law report 2021
National Human Rights Institutions (NHRIs) are key players in the promotion and protection of human rights, democracy and the rule of law, as state-mandated bodies acting independently of government with a broad human rights mandate. This report of the European Network of National Human Rights Institutions (ENNHRI) brings together reporting from NHRIs in Europe on the rule of law situation in their country, collected in February and March 2021. It identifies key trends across the region and details the specific situation in each country, including in the context of governments' responses to the COVID-19 pandemic.
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2021-07-26
Preventing and Managing Administrative Delays
The Commonwealth Ombudsman published the third edition in his ongoing Insights Report series. This edition focuses on preventing unreasonable delay and managing the impact of delay on individuals using government services.
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2021-07-06
Webinar on "Recalcitrant Respondents" successfully delivered
The University of KwaZulu-Natal and the African Ombudsman Research Centre (AORC), a research and training arm of the African Ombudsman and Mediators’ Association (AOMA), successfully delivered a webinar on “Recalcitrant Respondents” on Tuesday, 29 June 2021. The recording and speaking notes of the panellists are now available.
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2023-12-11
JIAAC - Annual report 2022 - EN
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2021-09-23
Anti-corruption policies compiled by ACRC have established culture of integrity
Since the inauguration of the Moon Jae-in administration, public organizations have implemented various anti-corruption policies to enhance integrity. Now, by compiling excellent cases, ｢100 Excellent Anti-Corruption Policy Cases in Public Organizations｣ has been released.
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2021-05-31
Protection of unaccompanied minors in Europe
The Office of the Ombudsman of the Basque Country is pleased to present a report on the “Protection services for foreign unaccompanied minors in Europe”. This report is part of a common endeavour to examine the situation of refugees and asylum seekers in Europe, undertaken under the umbrella of the IOI Europe.
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2021-06-16
Webinar on systemic investigations - video record available to re-watch
On 8 June 2021 the African Ombudsman Research Centre (AORC), in collaboration with the International Ombudsman Institute (IOI), organized an online discussion on the topic of “Systemic Investigations”. For those of you who did not have the opportunity to watch the webinar life, you may re-watch the video record on YouTube.
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2021-10-25
Webinar on conflict resolution and management
The African Ombudsman Research Centre (AORC) is hosting a webinar on “Conflict Resolution and Management” on 2 November 2021. The webinar will discuss conflict situations and how to diffuse potential conflict, as well as identify facilitators and inhibitors of communication and how to deal with resistance and difficult people.
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2021-05-28
General Assembly adopts by-laws reform and Dublin Declaration
On 25 May 2021 the IOI General Assembly was held by virtual means and hosted by the Office of the Irish Ombudsman Peter Tyndall. The General Assembly brought together 130 IOI member institutions to hear presentations from the IOI Board of Directors on the organization’s services, development and achievements in the past years and to adopt two major reform to the IOI By-laws, in order to guarantee that the IOI becomes a more inclusive, transparent and democratic organization.
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2021-05-27
Ombudsman publishes "pandemic notebooks"
The Ombudsman's Office is publishing a small collection entitled "pandemic notebooks", three studies on the extraordinary times we live in. The first focuses on the general topic of education; the second on homelessness; and the third reflects on rule of law problems.
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2021-05-31
Enquiry regarding a so-called enforced police assistance of a 13-year-old
A social welfare board requested the police's assistance to transport a 13-year-old girl to one of the National Board of Institutional Care’s residential homes for young people. The transport was delayed partly because the Police Authority and the social services disagreed on whether representatives of the social welfare board should accompany the transport, and partly because there were problems with booking a flight. 17 hours after the girl was taken into care the transport began by car and after 10 hours of transport, she arrived at the residential home
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2023-12-07
OmbudsPEI - Annual Report 2022-23 - EN
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2021-06-24
Ombudsman Hong Kong looks into problem of abandoned vehicles on government land
The Ombudsman, Ms Winnie Chiu, today (22 June) announced the launch of a direct investigation to examine the problem of abandoned vehicles on government land.
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2021-06-30
IOI President attends virtual presentation of 2020 Annual Report of CDHCM
IOI President Chris Field attended the virtual presentation of the 2020 Annual Report of the Human Rights Commission of Mexico City (Comisión de Derechos Humanos de la Ciudad de México, CDHCM) on 29 June 2021. He was joined by Dr. Raúl Lamberto, IOI Regional President for the Caribbean & Latin America, who gave a video address on the occasion.
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2021-06-14
Police force runs intelligence training with Ombudsman investigators
Officers of the Ombudsman undertook a short training on how Intelligence could be used to help boost their investigations. The training was coordinated by the Director of the National Intelligence Unit, Superintendent Frazer Tambe.
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2021-06-21
Human Rights Defender’s independent monitoring of electoral process 2021
On June 20, voting day for snap parliamentary elections in the Republic of Armenia, the Office of the Human Rights Defender received 59 alarming calls and complaints concerning the electoral process and 570 social media and media publications were examined.
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2021-07-20
Expectations for conditions and treatment of residents in health and disability places of detention
The Chief Ombudsman of new Zealand has developed draft 'Expectations for the conditions and treatment of residents in health and disability facilities- aged care!' ('Expectations – aged care') and invites feedback on them. This document sets out the Chief Ombudsman's expectations for the conditions and treatment of residents in aged care facilities who cannot leave at will.