NEW ZEALAND | Expectations for conditions and treatment of residents in health and disability places of detention

The Chief Ombudsman of new Zealand has developed draft 'Expectations for the conditions and treatment of residents in health and disability facilities- aged care!' ('Expectations – aged care') and invites feedback on them. This document sets out the Chief Ombudsman's expectations for the conditions and treatment of residents in aged care facilities who cannot leave at will.

His 'Expectations – aged care' are intended to provide residents, their whānau, facility management and staff, Parliament, and the public with an understanding of some of the matters the Chief Ombudsman considers when monitoring aged care facilities.

These Expectations will also guide the Chief Ombudsman’s staff when conducting inspections. However, his inspections are not a 'check list' exercise and these Expectations are indicative only; they are not exhaustive.


This is a living document

This is the first draft of the Chief Ombudsman's 'Expectations – aged care'. The Expectations will be updated over time. The Chief Ombudsman welcomes feedback on this document, recognising that best practice is continually evolving, and there will always be further or new areas relevant to his monitoring in aged care facilities.

If you would like to provide feedback on the Chief Ombudsman's 'Expectations – aged care' please email

Feedback received by 31 July 2021 will inform the Chief Ombudsman's August update. However, feedback is welcome any time.


Source: Office of the Ombudsman, New Zealand

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