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2018-04-17Expanded jurisdiction over municipalities takes effect
Marianne Ryan, Alberta’s ninth Ombudsman, welcomes legislative changes that expand her office’s jurisdiction to include municipalities. The updated legislation takes effect April 1, 2018 and includes ‘municipalities’ to the jurisdiction, alongside Alberta government departments, designated professional organizations and the Patient Concerns Resolution Process of Alberta Health Services.
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2020-01-21
Ombudsman Hong Kong, China investigates mechanisms for verifying travel records of comprehensive social security assistance
The Ombudsman of Hong Kong, China, Ms Winnie Chiu, announced the completion of a direct investigation into “Mechanisms for Verifying Travel Records of Comprehensive Social Security Assistance/Social Security Allowance Applicants and Recipients”.
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2018-11-30NIPSO - Annual Report 2017/2018 - EN
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2021-03-10
Story of a person who crossed the border of Lithuania: actions equivalent to detention, hunger and harsh behavior
The shocking story of the experience of a person who crossed the border of Lithuania reached the Seimas Ombudsman Augustinas Normantas: “I was detained while trying to obtain asylum and did not get an explanation for what reasons my freedom was restricted”. According to the person, the compulsory isolation procedure was more reminiscent of detention, since he was not provided with information in the language he could understand and his requests to isolate in a chosen place of residence were not taken into account.
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2015-05-29
ACRC Korea - Annual Report - 2010 - EN
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2020-04-17
Ombudsman's statement on the State of Emergency
At this very serious moment in our collective life, many citizens are wondering about the meaning and scope of the State of Emergency, decreed on the 18 March 2020 by His Excellency the President of the Republic. The questions, associated with natural feelings of unease and apprehension, are in themselves more than justified. Never before, during the almost forty-four years of the Constitution of the Republic, had the need been felt to resort to this exceptional instrument of ordering social relations. The need has now arisen.
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2018-06-08
Best Practice Paper on securing effective change
The 2nd issue of the IOI’s Best Practice Paper series deals with the question of how to secure effective change. It draws on the experience of IOI member institutions and highlights ways of working that are most likely to bring about a successful outcome and make recommendations that result in sustainable improvements to public administration.
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2021-01-11
Homelessness “own initiative” investigation launched
The Public Services Ombudsman for Wales has launched an ‘own initiative’ investigation into the administration of the homelessness review process by local authorities in Wales. The investigation will focus on three local authorities – Cardiff Council, Carmarthenshire County Council and Wrexham County Borough Council.
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2017-07-12
IOI Annual Report 2015/2016 (EN / FR / ES)
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2021-01-26
CDNS (National Savings) digitized all saving centers under Ombudsman’s instructions
The Federal Ombudsman Syed Tahir Shahbaz by taking cognizance of the difficulties of senior citizens and widows has directed Director General National Savings (CDNS) to facilitate senior citizens, widows and pensioners as per banking standards. He was chairing a high level meeting to review the progress on CDNS Reforms Report issued by the Wafaqi Mohtasib Secretariat(WMS).
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2020-06-24
Recommendations of the People’s Advocate of Albania regarding the deportation of Turkish citizen
The People's Advocate identified some problematic issues regarding the procedures followed and documentation drafted by the Local Authority of the Border and Migration in Tirana for the case of deportation of the Turkish citizen H.Çalik., therefore the People's Advocate recommended to the State Police to conduct a detailed analysis of them.
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2020-06-26
Radio Ombudsman with Catalan Ombudsman Rafael Ribó on championing human rights
Following a peer review of the Catalan Ombudsman service carried out by the Parliamentary and Health Service Ombudsman, Rob Behrens, along with the Federal Ombudsman of Belgium, Catherine De Bruecker, Catalan Ombudsman Rafael Ribó shares his fascinating experience on the PHSO podcast Radio Ombudsmann #17.
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2021-03-30
Ombudsman discusses freedom of the media and rule of law in Slovenia
On 26 March 2021, the Democracy, Rule of Law and Fundamental Rights Monitoring Group of the European Parliament which operates in the framework of the European Parliament Committee on Civil Liberties, Justice and Home Affairs continued the discussion on the freedom of the media and the rule of law in Slovenia. Ombudsman Peter Svetina has accepted the invitation of the Group, headed by the Dutch MP Sophie in 't Veld, and participated in the second round of discussions in Brussels.
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2018-04-13
Conflict resolution at universities: Ombudsman mediation as a tool? (Josef Leidenfrost, Austria)
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2020-01-27
Legal Standards of the Human Rights Defender as NPM (EN)
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2021-02-09
NIPSO calls for end to uncertainty and confusion over responsibility for care home fees
The Northern Ireland Public Services Ombudsman, Margaret Kelly, has called for clarity over who is responsible for paying the care fees of adults who have a combination of health and social care needs, including those in residential or nursing homes.
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2021-02-24
Médiateur européen - Rapport annuel 2019
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2018-02-23
Solomon Islands: What's new in the Ombudsman Act 2017?
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2012-05-14
Second issue of the 'E' newsletter out now
The current issue informs about personnel changes within the office and announces the upcoming release of the annual report. Additionally the newsletter gives a brief review of recent meetings like the 10th meeting of the British and Irish Ombudsman Association which was opened by Gibraltar Public Service Ombudsman Mario Hook.
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2021-02-26
Annual Report – a strong year in a time of crisis
Chief Ombudsman Peter Boshier says holding government to account is never more important than in a time of crisis. Mr Boshier says the highlight of the year ending 30 June 2020 was managing a busy, and expanding, programme of work, while providing independent oversight of the impact of government actions to combat COVID-19.