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2022-05-25Record number of complaints about public services to Ombudsman
Complaints to the Ombudsman about public services, such as those provided by government departments, local authorities and the HSE, reached a record high in 2021. Recently-appointed Ombudsman Ger Deering said that 4,004 complaints were received by his Office - a 17% increase on 2020, and the highest ever in the 38-year history of the Ombudsman.
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2022-05-12
Ombudsman probes e-book lending service of public libraries under Leisure and Cultural Services Department
The Ombudsman, Ms Winnie Chiu, today (12 May) announced the launch of a direct investigation to examine the e-book lending service of public libraries under the Leisure and Cultural Services Department (LCSD).
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2022-05-13
Kristinne Grigoryan elected as new Human Rights Defender of Armenia
On January 24, 2022, Ms. Kristinne Grigoryan was elected as the Human Rights Defender of Armenia by the RA National Assembly and started performing her duties on February 25, 2022, in accordance with the RA Constitution and the Constitutional Law on the Human Rights Defender.
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2022-06-21
Federal Ombudsman publishes Summary of Annual Report 2021
The Federal Ombudsman was established on 3 January 1997. 25 years on, more and more people are calling on them for help. In 2021, they opened 8,202 new files. That is a 9 % increase compared to 2020 and a 20 % increase compared to 2019. That rise was due to the corona crisis which continues to take its toll on the relationship between citizens and the public administrations.
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2022-07-15
Rafael Ribó concludes his mandate as Catalan ombudsman
Rafael Ribó was elected síndic for the first time in July 2004 and was re-elected in 2010. Ribó has been a member of the International Ombudsman Institute (IOI) since 2006, holding various positions.
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2022-05-20
Austrian Ombudsman Board achieves A status accreditation with GANHRI
In April 2022, the Austrian Ombudsman Board (AOB) was officially recognized as A status institution by the Global Alliance of National Human Rights Institutions (GANHRI). The AOB is now one of 90 out of 130 institutions worldwide that are fully compliant with the ‘Principles Relating to the Status of National Human Rights Institutions (NHRIs)’ (“Paris Principles”).
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2022-05-25
IACA is receiving applications for master programme
The International Anti-Corruption Academy (IACA) is receiving applications for its master programmes, i.e. the Master in Anti-Corruption Studies (MACS), the International Master in Anti-Corruption Compliance and Collective Action (IMACC), the Master in Anti-Corruption and Diplomacy (MACD), and the Spanish programme of a Máster en Estudios Anticorrupción y Compliance (MACC). Applications for 2022 classes are still open.
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2022-07-07
Farewell to IOI Secretary General and Austrian Ombudsman Werner Amon
On 5 July 2022, Mr. Werner Amon resigned from his posts as Ombudsman of the Republic of Austria and consequently, as IOI Secretary General due to a new professional opportunity in his home State of Styria, where he took on the position of Minister for European and International Affairs, Education, and Human Resources of the State of Styria.
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2022-06-09
Latest edition of NIPSO’s Quarterly Bulletin published
In this Bulletin NIPSO provides an update on their work to introduce common standards for complaints handling in the public sector. They also feature some of the latest investigations that they have carried out over the last few months.
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2022-04-26
Study on issues of girls’ education - Ombudsman Sindh calls for implementation of recommendations
Sindh Education & Literacy Department (SE&LD) is being vigorously persuaded by the secretariat Provincial Ombudsman Sindh (POS) on the implementation of the study on the "issues of girl's education in sindh".
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2022-06-27
Federal Ombudsman presents annual report 2021
On 2 May 2022, the Federal Ombudsman published its 2021 Annual Report and presented it to the Chamber of Representatives. The Office opened 8,202 files in 2021, which is a 20 % increase compared to 2019. In 2021, 1 complaint in 5 was still coronavirus related. Complaints about unemployment benefits continued to be rife.
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2022-06-22
Ombudsman says Victoria must continue to address workplace culture and human rights
Despite prisons being inherently challenging environments, it is disturbing that allegations of excessive force against prisoners do not appear to be declining, Victorian Ombudsman Deborah Glass said. In 2019 and 2020, the Ombudsman began investigating complaints about the unreasonable use of force at the Metropolitan Remand Centre and Metropolitan Assessment Prison.
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2022-05-12
Ombudsman of Latvia publishes Annual Report 2021
The Ombudsman has published the 2021 Annual Report. The report presents information on the progress made in such areas as civil and political rights, social, economic and cultural rights and children’s rights. Key developments in raising public awareness and international cooperation are also listed.
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2022-08-11
Ontario Ombudsman publishes Annual Report 2021-2022
Ontario Ombudsman Paul Dubé on August 10, 2022 reported that public concerns and complaints to the provincial watchdog have returned almost to pre-pandemic levels. His office fielded 25,161 complaints and inquiries in fiscal 2021-2022, an increase of 25% over the previous year. Most (52%) were resolved in two weeks or less.
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2022-09-12
Volker Türk appointed as United Nations High Commissioner for Human Rights
Mr. Volker Türk is the incoming United Nations High Commissioner for Human Rights. He will take up his official functions as High Commissioner on 17 October 2022.
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2022-04-28
Ombudsman Hong Kong announces results of investigation into management of waste separation bins
The Ombudsman, Ms Winnie Chiu, today (28 April) announced the completion of a direct investigation into the management and effectiveness of waste separation bins, and made six recommendations for improvement to the Environmental Protection Department (EPD).
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2022-07-25
Summer-issue of EQUINET Newsletter now available
The European Network of Equality Bodies (EQUINET) published Issue 24 of its newsletter for the summer of 2022, which covers – among other things – equality data published by equality bodies in legal casework, artificial intelligence, gender recognition in Europe, or age discrimination.
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2021-10-29Ombudsman Québec - Special Report on Access to Residential Resources for Elderly People (Oct. 2021)
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2022-05-19
Ombudsman of Montreal publishes Investigation report and recommendations on homelessness among Indigenous and Inuit persons
The Ombudsman of Montreal has published an Investigation report entitled "Don't Look the Other Way" and recommendations on homelessness among Indigenous and Inuit persons in the Milton-Parc area in Montreal.
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2022-09-16
President Field attends first work meeting with Secretary General Schwarz in Vienna
Ombudsperson Gaby Schwarz met with Chris Field, President of the International Ombudsman Institute (IOI) and Ombudsman of Western Australia, in Vienna for their first work meeting and personal exchange.