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2014-12-01Ombudsman probes government regulation of rehabilitation transport services to persons with mobility difficulties
The Ombudsman, Ms Connie Lau, declared today a direct investigation into the Administration’s implementation of the policy formulated in 2007 on provision of special transport services to persons with disabilities who cannot use public transport, and any measures against unauthorised operations of rehabilitation transport services to protect the safety and interests of persons with disabilities.
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2014-11-27Parliamentary and Health Service Ombudsman - Special Report - Complaints about acute trusts - 2013/2014 - EN
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2014-11-26
Dissertation on International Ombudsing – Navigating discursive channels
The IOI is pleased to present a dissertation on “International Ombudsing: Navigating discursive channels” submitted by C. McKenna LANG for the degree of Doctor of Philosophy at the Taos Institute, Tilburg University with a view to acknowledge the work of practitioners and to consider shared ideas and different angles of analysis to enhance the dialogue.
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2014-11-25
International Survey of Information Commissioners (Nov 2014) - EN
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2014-11-20
Radical complaint handling drive initiated by leading health and social care organisations
Patients and service users have described their expectations for good complaint handling across health and social care in new research published today by the Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and Healthwatch England.
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2014-11-19
Protecting Children’s Rights
Twenty-five years ago, on 20 November 1989, the UN General Assembly adopted the Convention on the Rights of the Child (UNCRC). It was a landmark development: for the first time, states recognized children as fully-fledged bearers of a range of human rights, just like adults.
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2014-11-19
Provincial Ombudsman Balochistan - Annual Report 2013 - EN
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2014-11-19
Provincial Ombudsman Balochistan - Annual Report 2012 - EN
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2014-11-14
AOMA General Assembly and 1st Bilateral Conference held in Ethiopia
The Ethiopian Institution of the Ombudsman (EIO) hosted the African Ombudsman and Mediators Association (AOMA) - African Union (AU) 1st Bilateral Conference and 4th General Assembly from 4 to 7 November 2014 in Addis Ababa, Ethiopia. IOI President Adv. John R. Walters delivered a message of support in the opening ceremony of the Conference.
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2014-11-13
Croatia - Universal Period Review on Human Rights EN
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2014-11-13
Human Rights Centre - Annual Report - 2012 - EN
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2014-11-11
Ombudsman decides 15-year old pension case of widow
In a bid to provide relief to a widow of an electrocuted WAPDA employee, the Federal Ombudsman of Pakistan has solved a 15-year old pension case with recommendations to carry out disciplinary action against the responsible for their criminal negligence.
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2014-11-04
Series on 'Ombudsmen in Latin America'
The 'TPA Initiative' has recently released the series ‘Ombudsmen in Latin America’, which includes three case studies of the Peruvian Ombudsman, the Argentinean Ombudsman and the Uruguayan National Institution of Human Rights.
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2014-11-04
New South Wales Ombudsman - Annual Report 2013/2014 - EN
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2014-11-03
SPSO - Local Government Sector - Annual Report 2013/2014 - EN
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2014-11-03
SPSO - Health Complaints - Annual Report 2013/2014 - EN
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2014-10-31
Board of Directors holds annual meeting 2014 in Vienna
The IOI Board of Directors held its annual meeting from 27 to 29 October 2014 in Vienna, Austria. The IOI General Secretariat and the Austrian Ombudsman Board welcomed 18 of the 21 Directors of the Board in Vienna to discuss projects and priorities for the upcoming membership year.
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2014-10-30
Parliamentary and Health Service Ombudsman publishes summary of investigations
The Parliamentary and Health Service Ombudsman has published 161 summaries of investigations it carried out between April and June this year. The Ombudsman Service investigates complaints about the NHS in England and UK government departments and their agencies, such as the Child Maintenance Service and the DVLA. The published summaries include 35 governmental cases and 126 are healthcare.
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2014-10-30
FRA Report: Addressing forced marriage in the EU: legal provisions and promising practices (Oct 2014) - EN
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2014-10-30
Commonwealth Ombudsman - Annual Report 2013/2014 - EN