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2026-04-29Visually Impaired Individuals Can Now Directly Check the Results of Administrative Appeals with the Newly Launched Voice Support Service
The Central Administrative Appeals Commission under the ACRC launched a service on 6 March 2026 that delivers written decisions of administrative appeals in audio format. Since it can be used by all 90 administrative appeal agencies operating within the Online Administrative Appeals System, it is expected to significantly enhance convenience for citizens filing administrative appeals.
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2026-03-20
When it comes to small claims, councils can't outsource their obligation to treat people fairly
Tabled in Parliament on 18 March 2026, a new investigation report by the Victorian Ombudsman "Outsourcing small claims handling: How councils manage fairness and responsibility" looked into local councils' use of small claims handlers to manage claims for injury or property damage that fall below the excess in their insurance policy.
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2026-04-29IOI Brochure
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2026-04-17
Ombudsman announces results of direct investigation operation into Government’s work in combating cruelty to animals
On 16 April 2026, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Government’s work in combating cruelty to animals by the Office of the Ombudsman, with 45 improvement recommendations made to the Government.
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2026-04-10
The ombudsman calls upon Elmar, SETAR, Web Aruba and Serlimar to introduce a complaints procedure
The Ombudsman of Aruba, Ms. Jurima Bryson LL.M. has published the report “Het Luisterend Oog, In kader brengen van instellingen” (Dutch for “The Listening Eye”) on March 9th, 2026. In this report 564 institutions on Aruba, that fall under the National Ombudsman Ordinance, have been identified.
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2026-03-06
Ombudsman Velislava Delcheva insists on equal treatment in admission to municipal nurseries and kindergartens
The reason for this is dozens of complaints from parents about the proposed amendments to the Ordinance on the Admission of Children to Municipal Nurseries and Kindergartens. The Ombudsman expresses concern about the repeal of the additional point under General Criterion 5 for children who have attended a municipal stand-alone nursery or a private nursery registered with the Sofia Regional Health Inspectorate.
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2026-04-10
Regional Quarterly Newsletter: January - March 2026
In its quarterly newsletter, the European Region of the International Ombudsman Institute shares its activities for the period of January – March 2026. Kindly click here to access the newsletter.
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2026-03-13
Public Services Ombudsman for Wales publishes follow-up report on support for unpaid carers
On 4 March 2026, the Office of the Public Services Ombudsman for Wales published ‘Are we caring for our carers? Revisited’, a follow-up to their 2024 Own Initiative investigation into how Welsh local authorities identify, assess and support unpaid carers. The original investigation examined whether 4 local authorities were meeting their statutory duties under the Social Services and Well-being (Wales) Act 2014. While examples of good practice were identified, it was found that only a small proportion of carers received assessments of their needs, and many were unaware of their rights or the support available.
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2025-08-22
The 37th APOR Conference to Be Held in Taipei from 3 to 5 September 2025
The Control Yuan of Taiwan is organizing the 37th Australasian and Pacific Ombudsman Region (APOR) Conference themed “Diverse Practices and Developments in Ombudsperson and Human Rights Work”, scheduled to take place from 3 to 5 September 2025 in Taipei, Taiwan.
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2026-04-10
Flemish Ombudsman Service - Media release - Annual report 2025 - 2026 - EN
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2026-02-20
Commonwealth Ombudsman - Special Report - Phone call charges at the Alexander Maconochie Centre - EN
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2026-03-27
Ontario Ombudsman issues end-of-term report on historic decade of promoting fairness and rights
On 24 March 2026, Ontario Ombudsman Paul Dubé published a special report summarizing his 10 years in office, a period of historic growth in public sector oversight. The departing Ombudsman, whose term ends March 31, highlights improvements in public services, but also calls attention to persistent issues, like the urgent ongoing “crisis” in the province’s overcrowded jails.
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2026-03-20
European Ombudswoman asks Commission to strengthen procedures for addressing disability-related complaints
European Ombudswoman Teresa Anjinho has asked the European Commission to improve support for staff members with disabilities through the development of clearer and more comprehensive procedures for addressing complaints about alleged disability-related discrimination.
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2026-03-20
Communication with patients on healthcare waiting lists
The Northern Ireland Public Services Ombudsman’s follow-up report shows that since its report in 2023 there has been progress in how the healthcare system provides information to patients on waiting lists.
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2026-01-09
Síndic de Greuges de la Comunitat Valenciana - Informe anual 2018 - ES
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2026-02-04
The Ombudsman looks into conditions for children and young people in emergency care
As the theme for his monitoring visits to institutions for children in 2026, the Danish Parliamentary Ombudsman will be looking into the social facilities that the municipalities use when there is a need for placing a child or young person in emergency care.
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2026-03-27
Danish Parliamentary Ombudsman - Thematic report 2025 - EN
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2026-03-13
The Courts and the Ombudsman: Complementary not competitive
Kindly click here to read an article written by Judge Joseph Zammit McKeon, the Parliamentary Ombudsman of Malta, on the complementary relationship of the Courts and the Ombudsman.
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2026-03-24
The Hague Declaration (May 2024)
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2026-01-09
Síndic de Greuges de la Comunitat Valenciana - Informe anual 2017 - ES