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2015-01-22Ombudsman of the City of Toronto: Impact of Ombudsman Investigations on Public Administration - A Case Study and an Evaluation Guide
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2015-01-20Amended regional by-laws available online
At a Regional Board meeting in Vienna in October 2014, it was agreed that the a proposal should be put to all Voting members to amend the Rules of the European Region of the IOI to allow for the election of a Regional Vice-President.
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2015-01-20
Rules for the European Region of the IOI (September 2014)
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2015-01-16
Ombudsman of the Cityof Toronto: Impact of Ombudsman Investigations on Public Administration - A Case Study and an Evaluation Guide
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2015-01-15
IOI Europe - Letter of Support to France - 09 January 2015
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2015-01-14
FRA report on victims of crime in the EU
A research by the European Union Agency for Fundamental Rights (FRA) examines support service provision for victims of crime across the 28 EU Member States, in line with the 2012 EU Victims’ Directive and focuses not on abstract fundamental rights standards but on the final practical results.
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2015-01-14
FRA Report: Victims of crime in the EU - the extent and nature of support for victims (Jan 2014) - EN
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2015-01-13
APT: Outcome report on symposium addressing children’s vulnerabilities in detention (Dec 2014)
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2015-01-09
Statement of Solidarity with France
On behalf of IOI Europe, the Ombudsman and Regional President Peter Tyndall issued a "Statement of Solidarity with France".
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2015-01-09
Sweden - Annual Report 2013/2014 - Summary - EN
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2015-01-08
MOU signed between the ACRC of Korea and the Ombudsman of the Kingdom of Thailand
On 18 December 2014, the Anti-Corruption and Civil Rights Commission (ACRC) of the Republic of Korea and the Ombudsman of the Kingdom of Thailand extended the bilateral Memorandum of Understanding in Bangkok to keep promoting cooperative activities.
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2015-01-08
Ombudsman orders revenue department for reimbursement of medical charges
A complainant approached Mr. Asad Ashraf Malik, the Provincial Ombudsman of Sindh (Pakistan), stating that the Revenue Department was not reimbursing the medical charges he was entitled to under the rules.
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2015-01-08
A Jordan Ombudsman Bureau with enhanced capacity
The World Bank is mainstreaming citizen engagement through - among other things - supporting the development of Grievance Redress Mechanisms (GRMs), which are used by Ombudsman Institutions as a vehicle to enhance citizen voice and government responsiveness in order to advance citizen-centered governance.
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2014-12-22
Ombudsman probes Water Supplies Department mechanism for handling leaks of private water pipes
On 18 December 2014, the Ombudsman, Ms Connie Lau, declared a direct investigation into the effectiveness of the mechanism of the Water Supplies Department (WSD) for handling leaks (bursts) of private water pipes.
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2014-12-22
Monitoring Immigration Detention - Practical Manual (Dec. 2014) - EN
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2014-12-18
The Parliamentary Ombudsman presents the Annual Report 2013 to the Deputy Speaker of the House of Representatives
The Ombudsman, Chief Justice Emeritus Joseph Said Pullicino, presented the Office of the Ombudsman’s Annual Report for 2013 to the Deputy Speaker of the House of Representatives, the Hon. Ċensu Galea.
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2014-12-16
Being trans in the EU - comparative analysis of the EU LGBT survey data
Trans persons, or those whose gender identity and/or gender expression differs from the sex assigned them at birth, face frequent discrimination, harassment and violence across the European Union (EU) today. A report published by the European Union Agency for Fundamental Rights (FRA) examines issues of equal treatment and discrimination and analyses data on the experiences of trans respondents from the EU LGBT survey.
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2014-12-16
Federal Ombudsman - Annual Report - 2009 - FR
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2014-12-16
Federal Ombudsman - Annual Report - 2008 - EN
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2014-12-16
Federal Ombudsman - Annual Report - 2007 - EN