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2023-05-17Malawi Ombudsman among Malawi's Top Women
Ombudsman Grace Malera has been recognized as one of the 100 inspiring women in the country for the year 2023, courtesy of Wealth Malawi, whose focus is honoring and celebrating phenomenal women and female leaders.
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2023-05-10
CY finds systemic problems when investigating cases involving corporal punishment and gender equality among school teachers
Through the investigation of cases involving corporal punishment and gender equality among school teachers, as well as following up on investigation reports and corrective cases, the Control Yuan has found that there are still two systemic issues that require improvement in the current practical operation of the school faculty evaluation committees.
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2023-06-09
Ontario Ombudsman Paul Dubé welcomes colleagues from across Canada for Annual Fairness Talks
Ontario Ombudsman Paul Dubé welcomed colleagues from Canadian provinces and territories for the annual meeting of the Canadian Council of Parliamentary Ombudsman (CCPO), held at his office in downtown Toronto.
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2023-05-17
Toronto’s Ombudsman sees record increase in complaints
Toronto’s Ombudsman says the City clearly has more work to do to ensure it serves people fairly. In his 2022 Annual Report released on 25 April 2023, Kwame Addo cites the record increase in complaints to his office, noting that "whether it was through unclear communication, inaccessible services, or inconsistent decision making, the City was not always putting the public first.”
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2023-04-27
Report exposes gaps in Council complaint policies about contractors
The Victorian Ombudsman's report Councils and complaints: Glen Eira City Council’s approach to contractor work, tabled 26 April 2023, details one individual’s experience and potentially broader issues affecting councils and their communities across Victoria. The investigation found widespread inconsistency in the way councils across the state handle complaints about the services they outsource to third-party contractors.
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2023-03-23
President Field meets Governor of Sindh Province, tours Government House and tours National Museum of Pakistan
IOI President Field had the privilege of meeting the Governor of Sindh, the Honourable Kamran Tessori during his official visit to Pakistan. The Governor discussed matters regarding not only the Ombudsman institution, but also the very positive attitude that the people of the Sindh Province and Pakistan are bringing to recovery from both COVID-19 and the tragic and devastating floods.
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2023-04-20
Anahit Manasyan elected as new Human Rights Defender of Armenia
On 12 April 2023, Ms. Anahit Manasyan was elected as the new Human Rights Defender of Armenia by the RA National Assembly for a term of six years. She started performing her duties on 13 April 2023, in accordance with the RA Constitution and the Constitutional Law on the Human Rights Defender.
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2023-06-09
Ombudsman issues guide on temporary accommodation for homeless people
The Local Government and Social Care Ombudsman (LGSCO) has issued a guide for those who work with some of the most vulnerable groups in society aiming at officers who work in local authorities’ housing and homelessness functions.
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2023-04-20
Ombudsman Newsletter Issue 8 now available
The Commission on Administrative Justice (Office of the Ombudsman) has recently published its eight issue of the Ombudsman Newsletter (January - March 2023). This newsletter's topics are, amongst others, the Ombudsman's partnerships, a review of "A decade of Service to Citizens in addressing Maladministration and Access to information in Kenya", and the DIAR Awards.
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2023-03-23
Senior Leadership Visit to Jakarta
The Commonwealth Ombudsman, Mr Iain Anderson, visited the Ombudsman of the Republic of Indonesia (ORI) in Jakarta, Indonesia from 15-16 March 2023. This was the first in-person meeting between the offices since 2020, due to the COVID-19 pandemic.
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2023-04-27
Commissioner for Fundamental Rights of Hungary attends NEIWA plenary meeting
The Commissioner for Fundamental Rights of Hungary, Dr. Ákos Kozma, took part in the plenary meeting of the Network of European Integrity and Whistleblowing Authorities (NEIWA) in Rome on 23 March 2023.
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2023-05-12
Commonwealth and ACT Ombudsman published paper on multi-agency service delivery and hosts its annual Complaint Handling Forum
In April 2023, the Office of the Commonwealth Ombudsman published an Insights paper on multi-agency service delivery, to provide specifics on complaint handling, communication and responding when things go wrong. In June 2023, the Office will hold its annual Complaint Handling Forum.
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2023-06-22
NIPSO publishes report on communications with patients on healthcare waiting lists
An Northern Ireland Public Service Ombudsman report, released on 15 June 2023, has found that the significant and repeated failures to properly update patients on healthcare waiting lists in Northern Ireland amounted to ‘systemic maladministration’, and in many cases had a detrimental impact on the health and wellbeing of those waiting.
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2023-04-13
Access to information rights in Scotland
The Scottish Public Service Ombudsman has responded to a consultation from the Scottish Government on Access to Information Rights in Scotland. This consultation aimed to collect views from a wide set of stakeholders on the need for future legislative changes to the Freedom of Information (Scotland) Act 2002 (FOISA).
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2023-04-27
European Ombudsman publishes annual report for 2022
The European Ombudsman has published her annual report for 2022 with transparency and accountability issues representing the largest percentage of complaints (32%).
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2023-03-29
Seoul Metropolitan Government Citizens‘ Ombudsman Commission publishes Annual Report 2022
In March 2023, the Seoul Metropolitan Government Citizens‘ Ombudsman Commission released its Annual Report 2022. In the first section of its report, the Commission focuses on its policy vision and goals for its third term. The second part contains a detailed review of the commission's performance in 2022.
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2023-04-13
Control Yuan launches "Single Account Shared Platform" Online Complaint Service
The Control Yuan is making significant efforts to advance digital transition. By taking user needs as the starting point, the CY continues to optimize its systems to provide users with an outstanding service experience.
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2023-03-08
Ombudsman’s special report on accessibility of social work centres for people with disabilities
On 23 February 2023, Human Rights Ombudsman Peter Svetina presented the findings from the Special Report of the Human Rights Ombudsman about the Accessibility of Centres for Social Work for People with Movement and Sensory Impairments at a plenary session of the National Assembly of the Republic of Slovenia.
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2023-03-30
Toronto's Ombudsman says City Chose Speed over People in Clearing Encampments
Toronto’s Ombudsman says the City of Toronto showed significant unfairness in the clearing of encampments in Trinity Bellwoods, Alexandra, and Lamport Stadium parks in the summer of 2021.
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2023-02-20
Iowa Ombudsman Annual Report 2022
The Annual Report about the exercise of the Iowa Office of Ombudsman functions during the 2022 fiscal year is the first report submitted by Iowa’s newly appointed Ombudsman Bernardo Granwehr. The report is presented to the Iowa General Assembly and the Governor pursuant to Iowa Code section 2C.18.