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2018-10-18Serbia - Protector of Citizens - Annual Report 2011 - EN
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2021-03-26COVID issues feature in direct provision complaints to Ombudsman
Issues relating to COVID featured in many complaints to the Ombudsman in 2020 from people in direct provision. Complaints about the movement of people from existing accommodation, the transfer of people to self-isolate in the Citywest complex, and allegations that staff within direct provision centres were not ensuring compliance with public health guidelines were among the complaints dealt with by the Ombudsman.
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2021-09-17
Statement regarding measures to combat Covid-19 and their compatibility with human rights law
The Commissioner for Administration and the Protection of Human Rights (Ombudsman) of Cyprus issued a statement regarding the measures taken to combat the coronavirus pandemic (Covid-19) and their compatibility with human rights law. The statement was deemed necessary because a number of citizens had reached out to the Ombudsman complaining about the measures and claiming that they violate their fundamental rights.
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2021-03-18
Ombudsman of Hong Kong announces the launch of two direct investigations
On 18 March 2021, the Ombudsman of Hong Kong, Ms Winnie Chiu, announced the launch of two direct investigations to examine the Government’s control of illicit fuelling activities as well as the Civil Aviation Department's regulation of paragliding activities.
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2019-03-28
Protection against ill-treatment - NPM Report 2015 - EN
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2017-01-23
25. Plenary Session II: Mr. M. Salman Faruqui - Speedy Complaints Resolution: An Ombudsman's Perspective from Pakistan
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2018-09-19
Victorian Ombudsman Annual Report 2018
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2017-03-16
Queensland Ombudsman - Annual Report 2015/2016 - EN
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2021-02-25
Greece - Annual Report 2019 - Summary - EN
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2021-09-02
International Ombudsman community mourns death of Ombudsman Cissé
It is with great sadness that the International Ombudsman Institute (IOI) has learned of the passing of Maître Alioune Badara Cissé, Ombudsman of Senegal. Mr Cissé died on 28 August 2021 in Dakar at the age of 63. The IOI expresses its heartfelt condolences. Our thoughts go out to Mr Cissé’s family and friends, his colleagues and staff.
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2019-04-11
Ireland and Northern Ireland Ombudsman sign MoU on cross-border bodies
The Northern Ireland Public Services Ombudsman, Marie Anderson, and the Irish Ombudsman, Peter Tyndall, have signed a Memorandum of Understanding to provide for co-operation on complaints about North-South Implementation Bodies. The MoU will ensure that users of public services, both north and south of the Ireland/Northern Ireland border, will be able to have complaints investigated efficiently by the appropriate independent Ombudsman.
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2021-09-28
Angola and Cape Verde Ombudsman sign cooperation agreement
On 7 August 2021, the Ombudsman of Angola and Cape Verde signed a cooperation agreement with the aim of strengthening the relationship between the two institutions and encouraging the exchange of experiences for the defence of citizens' rights, freedom and guarantees.
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2018-08-28
USOA - 39th Annual Conference - Conference Package
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2017-05-29
australia tax-om legal-basis
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2019-06-06
Ombudsman Bermuda hosted International Ombudsman Conference
The 10th Biennial Caribbean Ombudsman Association (CAROA) Conference concluded on Wednesday at the Fairmont Southampton Resort in Bermuda. The Ombudsman for Bermuda, Victoria Pearman, and her colleagues from the region will be in training sessions with Dr. Victor Ayeni for the remainder of the week.
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2012-06-08
Debate on implementation of UPR recommendations
A discussion on the implementation of recommendations given to Azerbaijan in the framework of the Universal Periodic Review (UPR) was held at the Ombudsman Office jointly with the Ministry of Foreign Affairs.
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2020-12-15
Ombudsperson calling on public sector organizations to strengthen complaint handling systems during pandemic
As the COVID-19 pandemic continues, the BC Ombudsperson is releasing a new best practice report today aimed at helping public sector organizations deal with complaints fairly, efficiently and effectively.
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2022-11-04
Equite dans le programme d'aide au revenu
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2012-09-07
Ombudsman publishes English version of annual report
Within his personal message Ombudsman Alfredo José de Sousa highlights the legal amendments to the Statute of the Ombudsman in 2011 as well as changes regarding the communication between citizens and the Office of the Ombudsman.
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2021-08-30
Commonwealth Ombudsman facilitated complaint handling forum
The Commonwealth Ombudsman facilitated a successful online complaint handling forum on “Harnessing the Value of Complaints” in May 2021, which was attended by over 400 participants from across Australia and the Pacific.