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2017-07-21Rob Behrens - ENOHE Monograph - Ombudsmen in Higher Education - 2017
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2012-02-03NEW ACT ON THE COMMISSIONER FOR FUNDAMENTAL RIGHTS
The new Act, concerning the organisation of the Office of the Commissioner as well as new investigation methods entered into force on 1st January 2012
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2019-10-24
European NHRIs strengthen their work on the rights of migrants at the borders
From 9 to 11 October, ENNHRI’s Asylum and Migration Working Group met in Madrid, where representatives of 17 National Human Rights Institutions (NHRIs) reaffirmed the importance of collective work on migrants’ rights.
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2012-02-16
OMBUDSMAN LAUNCHES ‘E’ NEWSLETTER
Public Services Ombudsman Mario Hook highlights the wide range of activities within his office, and wants to provide current information in regular editions of the new online bulletin
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2023-11-17
The Greek Ombudsman investigates the Pylos shipwreck case
An independent investigation is initiated by the Greek Ombudsman on the Pylos shipwreck incident. The Ombudsman, Mr. Andreas Pottakis, addressed two letters to the Commandant of the Hellenic Coastguard requesting a thorough internal investigation on any acts or omissions by Coastguard officers in connection to the tragic incident of 14 June 2023.
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2015-11-04
Risk management
Standard ISO 31000:2009 Risk Management – Principles and guidelines defines risk as the ‘effect of uncertainty on objectives’. It is important that Ombudsman offices have policies and procedures in place to identify, assess, manage/mitigate and monitor a range of risks, and that these are reviewed and evaluated at appropriate intervals.
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2020-11-18
Principes sur la protection et la promotion de l’institution du médiateur adoptés par la Commission de Venise (“Principes de Venise”)
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2020-11-18
Principles on the Protection and Promotion of the Ombudsman Institution adopted by Venice Commission (“Venice Principles”)
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2021-03-18
Federal Ombudsman - Annual Report - 2013 - FR/NL
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2021-11-24
First wave of COVID-19 in CHSLDs — Identify the causes of the crisis, act, remember
Québec Ombudsperson Marie Rinfret released her findings on how the COVID-19 crisis in residential and long-term care centres (CHSLDs) was handled during the first wave of the pandemic on November 23, 2021. In her special report tabled in the National Assembly, she made 27 recommendations to the Ministère de la Santé et des Services sociaux and to the Minister aimed at implementing far-reaching measures to act on the causes of the crisis and to improve residents’ living conditions.
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2017-08-17
public-services-ombudsman-for-wales-annual-report-20152016-en
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2021-03-15
Latvia - Ombudsman - Alternative report on the implementation of the European Social Charter (2017) - EN
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2017-07-17
Local Government Ombudsman - Annual Report 2016/2017 EN
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2020-11-23
NIPSO Quarterly Bulletin - Winter 2020
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2021-10-20
Protector of Citizens calls on citizens’ solidarity in combating Covid-19
Today, the Protector of Citizens, Mr. Zoran Pašalić, appealed to the citizens of the Republic of Serbia to show solidarity in the fight against Covid-19 by adhering to the prescribed measures and by getting vaccinated and urged the competent authorities that prescribe and implement protection measures to postpone all types of mass gatherings for some time.
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2021-10-14
Ombudsman Werner Amon meets EU Ombudsman Emily O’Reilly
Austrian Ombudsman and IOI Secretary General Werner Amon welcomed EU Ombudsman Emily O’Reilly in Vienna for a bilateral exchange and to discuss the importance of Ombudsman networks in advancing collective knowledge about transparent public administration, good governance and the rule of law.
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2013-05-03
Ombudsman examines complaints against additional public organisations
From 1 May 2013 over 180 additional publicly funded organisations will be subject to independent oversight by the Ombudsman enabling the office to examine complaints about the administrative actions of public organisations including Universities, Vocational Education Committees and the Family Support Agency, among many others.
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2022-01-05
Joint Statement in Support (ENNHRI / EQUINET / GANHRI / IOI) for the Public Defender (Ombudsman) of Georgia (December 2021)
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2020-06-23
Republic of Serbia - Special Report on the Protector of Citizens' activities during COVID-19 pandemic
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2017-07-24
New South Wales Ombudsman - Annual Report 2015/2016 - EN