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2015-12-02Parliamentary and Health Service Ombudsman: Report on HS2 Ltd. (Nov. 2015)
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2015-11-27Ombudsman draws up new service charter
In a public consultation the Parliamentary and Health Service Ombudsman is asking people to help shape its new service promises, which are part of a draft service charter to makes clear what people can expect from the organization when they make a complaint, or when their organisations is being investigated.
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2015-11-23
Report on issues associated with violence restraining orders and their relationship with family and domestic violence fatalities
The Western Australian Ombudsman has tabled a report of a major investigation into the prevention of family and domestic violence fatalities. The report identifies a range of important opportunities for improvements, including the need for a separate strategy to prevent Aboriginal family violence given that Aboriginal Western Australians are significantly overrepresented as victims of family violence. The report further identifies nine key principles for government agencies to apply when responding to family and domestic violence. Each agency has agreed to the 54 recommendations made by the Ombudsman.
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2015-11-23
Public Defender - Human Rights Report 2014 - EN
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2015-11-18
Defender of Rights: Exiles and fundamental rights - the situation in the territory of Calais (Oct. 2015)
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2015-11-18
Slovenia - Annual Report 2008 (Summary) - EN
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2015-11-18
Slovenia - Annual Report 2007 (Summary) - EN
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2015-11-18
Slovenia - Annual Report 2006 (Summary) - EN
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2015-11-18
Slovenia - Annual Report 2009 (Summary) - EN
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2015-11-16
New South Wales Ombudsman - Annual Report 2014/2015 - EN
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2015-11-13
IOI welcomes new members
During its annual meeting, held in Namibia in September 2015, the IOI Board of Directors took decisions on applications for IOI membership and is delighted to welcome five institutions as new Voting members to the IOI family.
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2015-11-12
LGO Review on adult social care complaints 2014/2015 (Nov. 2015) - EN
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2015-11-06
Ombudsman Victoria: Investigation into rehabilitation and reintegration of prisoners in Victoria (Sep. 2015) - EN
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2015-11-05
Scottish Public Services Ombudsman publishes Annual Report 2014/2015
The Office of the Scottish Public Services Ombudsman published its 2014-15 annual report. It charts another year of achievement for the SPSO. We handled a record number of complaints about public services, and further improved our productivity and the quality of our service. We helped almost 5,600 people, providing independent advice and support and looking into the issues people brought us where we could. Our investigations led to over 1,400 recommendations for improvement to public services.
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2015-11-04
Managing parties to a complaint
The independence of the Ombudsman’s role is not just about independence from the executive government, it is also about being independent from all parties to a dispute.
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2015-11-04
SPSO - Annual Report 2014/2015 - EN
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2015-11-03
Ombudsman Hong Kong commends positive attitudes towards complaint management
On 29 October 2015, Hong Kong Ombudsman Connie Lau, announced at the 19th Ombudsman’s Awards Presentation Ceremony that the Immigration Department (ImmD) has won this year’s Grand Award, while the Correctional Services Department (CSD) and the Legal Aid Department (LAD) are the runners-up. Individual awards were given to 50 public officers for their outstanding performance in providing quality customer service. More than 200 guests from various government departments and public organisations attended the annual presentation ceremony.
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2015-11-03
Ireland - Ombudsman for Children - Annual Report 2014 - EN
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2015-11-03
Caribbean & Latin American Region: Regional By-laws (Oct. 2015) - EN
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2015-11-03
Ireland - Ombudsman for Children - Annual Report 2011 - EN