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2025-04-11NIPSO launches complaint handling guidance for staff in public bodies
On 8 April 2025, the Northern Ireland Public Services Ombudsman launched a set of videos to help staff in public bodies deal with complaints from members of the public. The videos explain why complaints should be taken seriously and give step-by-step guidance to staff on how to investigate complaints well.
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2018-10-25IOI Secretary General, Günther Kräuter, congratulates Emily Logan on her new position
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2018-10-18
Ombudsman Günther Kräuter with Professor Xigen Wang, Gerd Kaminski, Xiaowei Gui and Ulrike Grieshofer
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2017-08-23
Ombudsman Northern Territory launches investigation report on women in prison
An Ombudsman investigation report relating to the conditions faced by women in the Alice Springs Women's Correctional Facility has been tabled in the Legislative Assembly. Women in Prison II revisits similar issues to those discussed in a 2008 Ombudsman report. It concludes that progress since then has been limited at best.
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2025-03-21
Local Ombuds Institutions and Human Rights
Kindly click here to read about the National Ombudsman of the Netherlands and IOI European Regional President Reinier van Zutphen’s visit to the Council of Europe in Strasbourg together with other local ombuds institutions from the Netherlands.
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2025-03-21
SPSO Launches New Interactive Complaints Map
The Scottish Public Services Ombudsman has launched the first phase of an interactive map. This shows the number of complaints closed in 2022-23 for each Local Authority area in Scotland across the sectors it oversees, mapped against measures of deprivation.
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2025-03-21
Ombudsman announces results of direct investigation operation into Housing Department’s handling of illegal parking in public housing estates
On 13 March 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Housing Department ("HD")'s handling of illegal parking in public housing estates, and made 12 recommendations for improvement to the HD.
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2025-03-14
New Secretary General Bernhard Achitz takes office
On 10 March 2025, Mr. Bernhard Achitz took office as the new Secretary General of the International Ombudsman Institute. He succeeds Gaby Schwarz in this important role and is looking forward to continuing the important work and services, which the IOI provides to its members around the world. He thanks Ms. Schwarz for her strong commitment and service to the IOI.
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2017-06-19
MFB nepotism feathered family nest
The Victorian Ombudsman tabled a Report into allegations of conflict of interest of an officer at the Metropolitan Fire and Emergency Services Board.
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2025-03-14
Parliamentary Ombudsman addresses Social Justice Conference in Parliament
The Parliamentary Ombudsman, Judge Emeritus Joseph Zammit McKeon, addressed a conference on Social Justice held in Parliament, a yearly event on the initiative of the Hon. Ivan Bartolo, M.P., which was presided over by the Speaker of Parliament, Angelo Farrugia.
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2017-12-14
Northern Ireland Ombudsman - Annual Report 2008/2009 EN
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2017-12-14
Northern Ireland Ombudsman - Annual Report 2012/2013 EN
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2017-12-14
Northern Ireland Ombudsman - Annual Report 2011/2012 EN
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2017-12-14
Northern Ireland Ombudsman - Annual Report 2009/2010 EN
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2017-12-14
Northern Ireland Ombudsman - Annual Report 2010/2011 EN
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2017-12-14
Northern Ireland Ombudsman - Annual Report 2013/2014 EN
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2025-03-14
AORC Webinar - Showcasing Children Ombudsman - Championing Children’s Rights in 2025
Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their insightful webinar on Advocating for Children's Rights in 2025, with a special focus on Specialized Ombudsman Offices for Children. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 25 March 2025 at 10 am (GMT+2). Kindly click here for the official invitation and additional information on the speakers.
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2025-03-06
Provincial Ombudsman Khyber Pakhtunkhwa achieves highest target in number of complaints
In the year 2024, the Provincial Ombudsman Khyber Pakhtunkhwa recorded a significant surge in complaints, totaling over 5,348 cases with 4,043 complaints disposal - a notable increase from the previous year. This substantial rise in complaints filed with the Ombudsman Office indicates a growing awareness among the general public about their rights and the available avenues for redress.
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2025-03-28
Chief Ombudsman releases final report
The Chief Ombudsman Peter Boshier has released his final report entitled "The way I see it" to Parliament on 27 March 2025. Kindly click here to read his report. Mr Boshier leaves office today, 28 March 2025.
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2025-03-06
Teresa Anjinho sworn in as new European Ombudsman
Kindly click here to read the oath speech of the new European Ombudsman, Ms Teresa Anjinho.
