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2021-02-22Commonwealth Ombudsman - Better Practice Guide to Complaint Handling (April 2009) - EN
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2024-11-22Ombudsman announces results of direct investigation operation into LCSD’s handling of obstructions to passageways by bicycles owned by operators of bicycle rental services
On 21 November 2024, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the handling of obstructions to passageways by bicycles owned by operators of bicycle rental services of the Leisure and Cultural Services Department, and made eight recommendations to the Department.
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2024-11-22
The Office of the Ombudsman and the Business Community
Kindly click here to read an article by the Parliamentary Ombudsman, Mr Joseph Zammit McKeon, which was published in the "Movers and Shakers 2024".
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2024-11-22
Passing of an Ombudsman Trailblazer
The Ombudsman of the Kingdom of Lesotho, Advocate Tlotliso Polaki, regrets to announce to the international Ombudsman community, the passing of Honourable Mohale Henry Nt'saba on the 19th November 2024, a few months before his 100th birthday. Honourable Nt’saba was the pioneer Ombudsman of the Kingdom of Lesotho, who established the office from inception.
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2024-11-22
Site saving unfair at Yukon Parks campgrounds
The Yukon Ombudsman’s office has completed a formal investigation regarding the practice of site saving at Yukon Parks campgrounds. The investigative report concluded that the Department of Environment’s lack of enforcement due to insufficient tracking of site saving is unfair and made six recommendations.
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2024-11-22
Ethiopian Ombudsman Institution and its challenges
Kindly click here to read an informational article submitted by the Ethiopian Institution of the Ombudsman (EIO) about its mandate, work and current challenges.
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2021-03-10
Médiateur de la Communauté française - Rapport annuel 2004-2005 - FR
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2021-06-22
Control Yuan - Annual Report 2020
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2021-04-13
The Ombudsman and Direct Provision - Update for 2020
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2021-02-24
France - Annual Report 2017 - EN
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2019-06-24
Serbia - Protector of Citizens - Annual Report 2018 - EN
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2024-11-15
Ararteko Research Study: Sexist Attitudes among the Youth
In October 2024, the Ararteko-Ombudsman of the Basque Country presented a research “Study on Sexist Attitudes among the Youth and Adolescent Population of the Basque Country”. The research is intended to allow a better understanding of the phenomenon of sexist attitudes among the youth and adolescence and extract a series of conclusions, to use them as a basis for recommendations to support decision-makers and improve public policies on gender equality.
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2024-11-15
The Ombudsman: trusted, credible
Kindly click here to read an opinion piece published by Parliamentary Ombudsman Joseph Zammit McKeon in The Times on 11 November 2024.
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2026-02-05
Memorandum of Understanding between UNITAR and the IOI - ES
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2026-02-05
Memorandum of Understanding between UNITAR and the IOI - FR
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2026-02-05
Memorandum of Understanding between UNITAR and the IOI - EN
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2026-02-04
The Ombudsman looks into conditions for children and young people in emergency care
As the theme for his monitoring visits to institutions for children in 2026, the Danish Parliamentary Ombudsman will be looking into the social facilities that the municipalities use when there is a need for placing a child or young person in emergency care.
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2026-02-04
Réunion du Bureau de l’AOMF : orientations et perspectives pour l’année 2026
L’Association des Ombudsmans et Médiateurs de la Francophonie (AOMF) s’est réunie le 19 janvier 2026 à Paris. Cette rencontre a permis de dresser le bilan des actions menées en 2025 et de définir les grandes orientations pour la période 2026-2027.
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2026-02-04
Ombudsperson finds ongoing gaps in safeguards for involuntary patients under BC’s Mental Health Act
A new BC Ombudsperson report finds that too often key legal safeguards for involuntary patients under BC’s Mental Health Act are still not being applied across the province, despite improvement since the office’s 2019 Committed to Change investigation.
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2021-05-06
Wasted Lives - Time for a better future for younger people in nursing homes