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  • 2017-12-11

    Much support for Polish High Commissioner of Human Rights for the institutions‘ anniversary

    IOI Secretary General Günther Kräuter congratulated Polish Ombudsman Adam Bodnar in Warsaw for the 30th anniversary of his institution. He furthermore stressed the importance of independence of Ombudsman institutions. IOI Europe president Rafael Ribo also expressed his concern about the human rights situation in Poland and other European countries.  

  • 2017-12-12

    Study visit by Sorbonne International Administration Student Association

    On 11 December 2017 a group of the Sorbonne International Administration Student Association visited the headquarters of the International Ombudsman Institute in Vienna. The purpose of the visit was to gain an insight into the functioning of this global organization. IOI Secretary General Günther Kräuter answered the many questions this interested study group posed.

  • 2017-12-12

    Ombudsman Sindh commitment to ensure protection of citizen’s rights

    Provincial Ombudsman Sindh Mr. Asad Ashraf Malik presented his institution’s 2016 Annual Report to Governor Sindh. The Report details a year’s work, reiterating its commitment to provide administrative justice and protection of citizens’ rights.  

  • 2017-12-12

    Ombudsman observes - mental health services in central region require extra efforts

    On 5 December 2017, Malawi Ombudsman Martha Chizuma released a systemic report titled “Out of Sight, Out of Mind.” This is a report on an investigation into allegations of maladministration in the mental health service delivery and injustices on patients with mental disorders in the Central Region of Malawi.The full report is available here.

  • 2017-12-13

    Ombudsman report on unauthorized access to personal health information at Manitoba Health, Seniors and Active Living

    Manitoba Ombudsman has released a report under the Personal Health Information Act (PHIA) related to unauthorized access to personal health information in the databases of the Provincial Drug Program (PDP) branch within Manitoba Health, Seniors and Active Living (MHSAL).

  • 2017-12-13

    Sustainability of Victoria’s child protection system put at risk by treatment of kinship carers

    The Victorian Ombudsman has tabled an investigation into the financial support provided to kinship carers, finding that the Department of Health and Human Services failed to act in the best interests of some of Victoria's most disadvantaged children by neglecting kinship carers. Tabling her report in the Victorian Parliament today, Ombudsman Deborah Glass said her investigation has exposed “an alarming weakness in our child protection system”.

  • 2017-12-13

    Se presentó la segunda maratón de la Defensoría del Pueblo de Santa Fe

    Este año la actividad lleva como consigna “Por la educación vial”. La largada se realizará el próximo domingo a las 8 horas desde la rotonda grande de la costanera este. La inscripción puede realizarse a través de www.defensoriasantafe.gob.ar

  • 2017-12-13

    REMINDER: Best Practice Paper on securing effective change

    Guided by the objective to provide Ombudsman institutions worldwide with best practice papers on Ombudsman-related topics, the IOI is pleased to circulate a draft of the 2nd Issue on “Securing effective change – how to make recommendations that bring about sustainable improvement to public administration” to the wider membership for comments, remarks and input.  

  • 2017-12-14

    Western Australia Ombudsman hosted 29th Australasian and Pacific Ombudsman Region Conference

    Perth hosted international and interstate delegates from Ombudsman institutions in the Australasian and Pacific region in November 2017. The 29th Australasian and Pacific Ombudsman Region Conference was themed Connections in our Australasian-Pacific Region.

  • 2017-12-18

    Human rights have no expiration date - better protection needed in elderly homes

    Lack of staff in homes for older persons in long-term care as well as their lack of knowledge on human rights are the main causes of violation of rights in these institutions. The beneficiaries are satisfied with accommodation quality and they consider the staff to be the strongest link in the institutional chain, emphasised Ombudswoman Lora Vidović at the opening of the conference „Human rights have no expiration date – living in homes for older and handicapped“ organised on 8 December at the Elderly home Centar in Zagreb.

  • 2017-12-18

    Changing face of homelessness highlighted in Ombudsman report

    Homelessness is increasingly affecting families from areas and professions who previously might never have expected to face problems finding somewhere to live, a new report by the Local Government and Social Care Ombudsman can reveal. The report, “Still No Place Like Home”, shows in 2016-17 one in three complaints received about homelessness services delivered by English authorities came from outside of London.

  • 2017-12-18

    SPSO publishes thematic report on learning from complaints

    The Scottish Public Services Ombudsman (SPSO) published its second thematic report on “Making Complaints Work For Everyone”. The report focuses on the impact of complaints on staff who have been complained. It identifies the causes of negative staff experiences of complaints, and offers a number of resources that can help prevent these difficulties whilst ensuring that the rights of the service user are properly observed.

  • 2017-12-21

    New Ombudsman Azad Jammu & Kashmir appointed

    The Government of Azad Jammu & Kashmir (AJK) has appointed Mr Mirza Zaffar Hussain a known lawyer of the Supreme Court and former President of the Supreme Court Bar Association as Ombudsman AJK.

  • 2017-12-21

    Jornada con la Organización Internacional para las Migraciones

    El pasado 12 de diciembre se llevó a cabo la presentación del “Estudio exploratorio sobre las trayectorias socio-educativas y socio-laborales de migrantes haitianos, senegaleses y ucranianos en la Ciudad de Buenos Aires” de la OIM y la Fundación Comisión Católica Argentina de Migraciones.

  • 2017-12-21

    Defensoría del Pueblo participa en consulta regional para América Latina y el Caribe sobre empresas y derechos humanos

    La Defensoría del Pueblo participó en la “Tercera Consulta Regional para América Latina y el Caribe – Implementación de los principios rectores de Naciones Unidas sobre Empresas y Derechos Humanos” realizada en Santiago de Chile del 12 al 14 de diciembre. Esta consulta constituye un importante espacio para el diálogo y el intercambio de experiencias que se orientan a la efectiva implementación de los Principios Rectores de Naciones Unidas sobre empresas y derechos humanos.

  • 2017-12-21

    Defensor del Pueblo asume la Presidencia del CCPPDH

    El Defensor del Pueblo, Alfredo Castillero Hoyos, asumió la presidencia del Consejo Centroamericano de Procuradores y Procuradoras de los Derechos Humanos (CCPPDH). Este cambio de mando se realizó en el día de hoy en Panamá en presencia de los representantes de los siete países que conforman este organismo: Costa Rica, Guatemala, Belice, Honduras y Ecuador.

  • 2017-12-21

    An opinion by the Québec Ombudsman to facilitate recourses against an aggressor

    On December 19, 2017, the Québec Ombudsman released an opinion calling for the abolition of any time limit for civil actions in case of sexual assault, violence suffered during childhood, or violence by a spouse or an ex-spouse.  

  • 2017-12-21

    Un avis du Protecteur du citoyen du Québec pour faciliter les recours contre un agresseur

    Le Protecteur du citoyen du Québec a rendu public, le 19 décembre 2017, un avis demandant l’abolition de toute limite de temps pour les recours civils en cas d’agression sexuelle, de violence subie durant l’enfance ou de violence d’un conjoint ou d’un ex-conjoint.  

  • 2017-12-21

    Post-hurricane support for the Caribbean region

    Following the devastating hurricanes that severely affected many islands in the Caribbean region during the month of September of this year, the IOI Executive Committee  approved a one-time € 8000.00 emergency subsidy.  Some of the hardest hit islands in the region include: Antigua & Barbuda, Sint Maarten, British Virgin Islands, Puerto Rico, United States Virgin Islands and Dominica. 

  • 2017-12-22

    Season’s greetings from the General Secretariat

    The IOI General Secretariat wishes you all a festive holiday season and a happy New Year! Le Secrétariat général vous souhaite d'excellentes fêtes de fin d'année et une très bonne année 2018 ! ¡La Secretaría General del IIO les desea a todos unas fiestas llenas de felicidad y lo mejor para el año nuevo!  

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